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Amazon Reviews

4.6 Rating 1,426 Reviews
89 %
of reviewers recommend Amazon
4.6
Based on 1,426 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 70%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
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How do I get my money back ? I returned the defective DVD/VCR over a month ago. Amazon refuses to return my money for a defective DVD/VCR that I returned over a month ago. They received my return on August 18, but refuse to process my refund claiming possible fraud. They owe me $272.86. I am 75; get $808/mo SS. I can’t afford to lose almost $300 for a defective product that has been returned. Ridiculous. They can refund my money to my Synchrony bank account linked to my Amazon account. OR my credit card on file with my account. How could that be fraud ? They claim I must provide ID. I didn’t have to provide ID when they took my money ... within minutes. They should be able to refund money to the source within a week. They have a program where you hold your ID up to your computer and it takes a picture. I have done this over a dozen times at this point. I have a Colorado Driver License. It is a valid ID. Their process requires you to select the country of your ID and the type. I selected United States and Driver License. The program tells me to check the country because I have selected the wrong country. After several attempts, my submission has been accepted, then they say I must wait 3 days and contact customer service (a nightmare in itself) to get my refund. I am, now, waiting 3 days for the 3rd time – while Amazon has MY MONEY. Amazon has millions of customers. Imagine that 100,000 are waiting for a refund, averaging $200. That’s 20 Million dollars that they are keeping, earning interest or whatever, while us customers are put through the ringer to try and get our money back. Their software/ refund process is the problem – NOT MY ID, yet they continue to give me the runaround while keeping MY MONEY. This is certainly an issue that affects Coloradans as well as all Americans and others who find themselves held hostage by Amazon return “policies”.
Asked by David Cerullo (3 weeks ago)
I own a very old Alexa Echo Dot and I want to update it. Do I return the old one to Amazon?
Asked by Elva Ring (4 months ago)
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Asked by David (4 months ago)
What happen with Amazon to same day credit when returning to UPS or Staples? It's gotten Ridiculous! It now may take up to a month to get your credit, what's the reason?
Asked by Anne M Wolf (1 year ago)
How long before a refund is put into your bank. Item was collectrd from Amazon locker 5 days ago.
Asked by J Radford (3 years ago)
what is the cost of amazon prime
Asked by michelle (7 years ago)
I think its 29.99
Answered by TONY SLATON (6 years ago)
Its a free trail with free shipping for 30 days
Answered by TONY SLATON (6 years ago)