American Airlines Reviews

3.67 Rating 3 Reviews
67% of reviewers recommend American Airlines
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"I am writing on behalf of a passenger. Incident occurred on the plane when passenger was sitting and had a celo fall on her head while she was already seated in her seat. It was determined that she go to hospital to get checked out and was told by the manager not worry, that they would look after her. After medically cleared, was informed she had to find her own way back to the airport and get a hotel. Nursing staff helped deal with situation and eventually American Airlines relunctantly paid for a hotel, but refused to pay for taxi back to the airport. The hospital ended up paying for taxi back to the airport. Passenger was upset as she was reassured by the manager and that would look after her and they did not carry out their word. American Airlines should be held accountable as this incident occurred on their watch and maybe they need to have stricter rules as to what can be a carry on item or they need to be stored somewhere else on the plane to avoid injures occurring to their passengers."
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Posted 1 week ago
Are you American Airlines? No one is perfect. Reply to this negative review and show your potential customers that you value the feedback American Airlines receives and that when things do go wrong you do your best to put things right. Reply Free
"I was on flight 5440 and Jennifer was the best flight attendant I have ever had. Very personable and wonderful to interact with. I only wish she was on all my flights."
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Posted 1 week ago
"Flew flight 5440 from canton/Akron at 7:30 am on 11/03/2018. Great flight. Attendant was Jennifer and she made flight extremely pleasant. She couldn’t hav been nicer."
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Posted 1 week ago
American Airlines is rated 3.67 based on 3 reviews

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