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American Soda Reviews

4.1 Rating 2,150 Reviews
76 %
of reviewers recommend American Soda
4.1
Based on 2,150 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Email
Read American Soda Reviews
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Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

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American Soda 1 star review on 31st May 2025
Mary John
American Soda 5 star review on 22nd March 2024
Anonymous
American Soda 5 star review on 22nd March 2024
Anonymous
American Soda 5 star review on 22nd March 2024
Anonymous
American Soda 5 star review on 22nd March 2024
Anonymous
American Soda 5 star review on 22nd March 2024
Anonymous
American Soda 5 star review on 22nd March 2024
Anonymous
39
Anonymous
Anonymous  // 01/01/2019
This is my second time I ordered from your company and was disgusted with my parcel. The first time I received my parcel, it was excellent. The company made sure that everything was in perfect order and ensured that the items will not be damaged during the delivery process. But this year, was totally opposite! My parcel came in a massive box which was too big for the number of items I ordered and when I opened the box, although plastic packaging was intact but you instantly know that it was not well taken cared of during the delivery, the bottom of the box was wet and when I opened it saw the items as if it was thrown on the floor several times. But of course I emailed your company straight away regarding this matter but before the reply my additional arrived in the same manner. I did not have the time to send it back as this was a part of a planned gift giveaways to my English friends and colleagues. That is why this year, when they asked me where I got it from I just told them I will get it for them when I visit the U.S next year rather than they order through your company. I am an avid patron of American candies since I was a kid that is why I want my friends to enjoy it, too. But I think you need to reconsider your delivery company.
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Posted 9 years ago
Elevati costi di spedizione. Consegna nn rispettata entro i tempi previsti.
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Posted 9 years ago
I made an order on 29 November and it is now the 14/12/15 and I am still awaiting delivery!
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Posted 9 years ago
Hi Kirsty. We're very sorry to hear that. Please give us a call on 0161 659 3655 today and we will sort that out for you right away.
Posted 9 years ago
Will not be making any future purchases here, paying a premium for a product that is close to the expiration dates!
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Posted 9 years ago
Unfortunately due to the nature of some products and the time it takes to ship from the US some of our products do have short Best By dates. Where possible, we mark this clearly. However, it is important to note that they are Best By dates - not Use By dates - and are generally just fine to consume a little past the date stated on the product.
Posted 9 years ago
I ordered some of the mini marshmallows from you and then wrote to you to complain that they were seemingly melted together and naturally requested a refund or replacement. I have still not received even an acknowledgement of my complaint.
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Posted 9 years ago
Sorry to hear this, Brett. Please give us a call on 0161 359 3655 and we will sort this out for you.
Posted 9 years ago
I still am yet to receive my order nearly a week later. I am unable to track it but received somebody else's order instead- which contains nothing which I ordered! I have tried to contact but the phone forever goes to voicemail and my email has not been responded too. I spent a lot of money with nothing to show for it!
Helpful Report
Posted 9 years ago
Hello Becca. We're very sorry to hear about your issues. Our customer service team is on hand to sort this out for you on 0161 359 3655 Mon-Fri between 9 and 5. Alternatively, please email customercare@americansoda.co.uk and we will get back to you within those same hours. Our apologies again for the problem with your order. The American Soda Team
Posted 9 years ago
American Soda is rated 4.1 based on 2,150 reviews