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American Soda Reviews

4.1 Rating 2,143 Reviews

76 %

of reviewers recommend American Soda

Company Reviews

Product Reviews

4.1

Based on 2,143 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email

Visit Website

Phone:

0161 359 3655

Email:

ben@americansoda.co.uk

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American Soda 5 star review on 22nd March 2024

American Soda 5 star review on 22nd March 2024

American Soda 5 star review on 22nd March 2024

American Soda 5 star review on 22nd March 2024

American Soda 5 star review on 22nd March 2024

American Soda 5 star review on 22nd March 2024

American Soda 5 star review on 22nd March 2024

38

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used before without issue, however my last order for 4x 24 cans of Mountain Dew was never delivered even though the company, CL Trading, had taken the money from my bank account. No order appeared on the American Soda website even though I used the website to place the order. I had to resort to asking Paypal to resolve this issue and will be getting a refund. Having looked at the American Soda website it appears nothing is available to purchase. Therefore, I personally would recommend that people avoid using this company”

Posted 5 years ago

“Order placed a week ago. Still hasn't arrived but then I've had no email confirmation, no reply to any emails sent and they don't answer the phone!!”

Posted 5 years ago

“Tried to make an order but the payment system was not working. Sent 2 'please contact me forms' and 2 emails asking someone to phone or write to me and after 2 weeks have not had any response. The items I wanted to purchase are now out of stock. Not happy as I am a long time customer.”

Posted 5 years ago

“The order was never confirmed via E-Mail [although I explicitly asked for a confirmation after not receiving one directly after the order]; I did the payment via Klarna. I wrote several mails to the customer Service until I got an answer. They claimed that they had done a refund (nearly 2 weeks ago); I never received my money back nor did I receive the products. I didn´t get any answer concerning the refund recently....very frustrating! I would not recommend this online shop!”

Posted 5 years ago

“It's all fake. I didn't get my items , nor do they reply to their emails. I tried to call them but no one replied to the call. Probably got scammed.”

Posted 5 years ago

“shipping and handling were a complete failure. Obviously, some bottle broke during shipping, the company in charge of the delivery (DPD) repacked the shipment with one bottle less. American soda never answered to my emails about this. I wouldn't recommend American soda.”

Posted 5 years ago

“Half of the food was already bad👎👎”

Posted 5 years ago

“I ordered some products to Germany. Unfortunately American Soda delivered one Piece of Snapple Ice tea instead of a six pack. If wrote two emails to ask for the delivery but there was no answer. I have paid before delivery... Never again”

Posted 5 years ago

“Sadly my box arrived damaged as the peanut butter had smashed and ruined all items but kindly you are sending a replacement, it was a birthday treat for me so be a belated one”

American Soda 1 star review on 30th August 2018

Posted 5 years ago

“I placed my order on 16th, it's now the 28th and i still haven't received it”

Posted 5 years ago

“The tootsie roll arrived squashed and almost melting”

Posted 5 years ago

“So far I liked the selection of American products, especially around BBQ. That's why I placed several orders so far. Ordering itself is no problem. - But don't dare to communicate. On their web-site I couldn't update my address and telephone number. The last order contained 3 Heinz 57 sauces. One of them showed a "Best By" date in 2 weeks (see the picture attached)! I called the number given on the web-site. An answering machine tells me that for quality purposes I should send an email. I sent 2 emails so far (info@americansoda.de). - No reaction!!! To none of them! Very disappointing.”

American Soda 1 star review on 16th August 2018

Posted 5 years ago

“Package came soggy, content half destroyed, no answer on 2 messages to the support, even after 3 days.”

Posted 5 years ago

“I don't reserve it”

Posted 5 years ago

“Customer service is none existent- literally. You phone the number, any time of day , and are greated with a recording telling you to email instead. When I placed my order I didn’t receive the email confirmation the web page stated I would be sent upon submission. So after an hour I rang. Then emailed. No response. About a 30 minutes later I suddenly noticed they also carried my favourite Ranch dressing. So assuming they hadn’t already worked on my order I again called, then emailed a request to add this extra item to my order. Two days later I finally received my order confirmation email but no mention of the extra items nor was the email seemingly in response to my very first email. The goods arrived 48hrs later but still no response from Customer Service about my additional item. I tried ringing again, but again received the same recorded message to email. So they only hurt themselves by missing out on a larger sale. There is no excuse for non existent customer service when your business isn’t a manufacturer just a middle reseller. Its a shame because , with the US products they offer we would have become a loyal and heavy user to stave of home sickness for my wife and daughter.”

Posted 5 years ago

“Einkauf #1801358078⁩ Dear ladies and gentlemen, I received my order last week from you. Unfortunately, the two steak sauces have a pull date of August 28 this year. For me this is not acceptable to receive food which has to be used within 2,5 months. This is also not realistic. The last time when I ordered it from you the pull date was 1,5 years in advance. Could you pls send me two new steak sauces with a longer pull date? Is it necessary that I return my two bottles? Could you send me a retour translucent then? Unfortately I have not received an answer to my mail up to now.”

Posted 5 years ago

“Out do date stock sent out - ok for snacks a few months is fine. but 7 years!!!! WTF. do not use as they don't reply and they are shipping so far out of date stock it will make you ill! AVOID”

Posted 5 years ago

“Placed order 07th june 2018 still Processing contacted by email on 13 June 2018 was told our system that the order you placed on the 07-06-2018 unfortunately came through with fraud alerts. Please can you send me photographic evidence of a utility bill that shows your name and delivery address matching the name and delivery address on the order.Done this on 14th June still no response (now 18th june) however payment taken on 07th june”

Posted 5 years ago

“Ordered on next day delivery have emailed twice with no reply and am still waiting for my products to arrive. Not impressed”

Posted 5 years ago

“I would of rated it 0 if there was the option, placed an order and waited around a week which was strange so I sent an email chasing my delivery only to be told that I my self had cancelled it which I hadn’t I was then asked to contact the courier and sort out there f*ck up.”

Posted 5 years ago

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American Soda is rated 4.1 based on 2,143 reviews