“Customer service is none existent- literally. You phone the number, any time of day , and are greated with a recording telling you to email instead.
When I placed my order I didn’t receive the email confirmation the web page stated I would be sent upon submission. So after an hour I rang. Then emailed. No response.
About a 30 minutes later I suddenly noticed they also carried my favourite Ranch dressing. So assuming they hadn’t already worked on my order I again called, then emailed a request to add this extra item to my order.
Two days later I finally received my order confirmation email but no mention of the extra items nor was the email seemingly in response to my very first email.
The goods arrived 48hrs later but still no response from Customer Service about my additional item. I tried ringing again, but again received the same recorded message to email.
So they only hurt themselves by missing out on a larger sale.
There is no excuse for non existent customer service when your business isn’t a manufacturer just a middle reseller.
Its a shame because , with the US products they offer we would have become a loyal and heavy user to stave of home sickness for my wife and daughter.”
“Einkauf #1801358078
Dear ladies and gentlemen,
I received my order last week from you. Unfortunately, the two steak sauces have a pull date of August 28 this year. For me this is not acceptable to receive food which has to be used within 2,5 months. This is also not realistic. The last time when I ordered it from you the pull date was 1,5 years in advance.
Could you pls send me two new steak sauces with a longer pull date? Is it necessary that I return my two bottles? Could you send me a retour translucent then?
Unfortately I have not received an answer to my mail up to now.”
“Out do date stock sent out - ok for snacks a few months is fine. but 7 years!!!! WTF. do not use as they don't reply and they are shipping so far out of date stock it will make you ill! AVOID”
“Placed order 07th june 2018 still Processing contacted by email on 13 June 2018 was told our system that the order you placed on the 07-06-2018 unfortunately came through with fraud alerts.
Please can you send me photographic evidence of a utility bill that shows your name and delivery address matching the name and delivery address on the order.Done this on 14th June still no response (now 18th june) however payment taken on 07th june”
“I would of rated it 0 if there was the option, placed an order and waited around a week which was strange so I sent an email chasing my delivery only to be told that I my self had cancelled it which I hadn’t I was then asked to contact the courier and sort out there f*ck up.”
“I haven't received my goods which were supposed to be delivered by last Friday 25/05/18. My account is telling me it is still waiting for shipment! So ridiculous and I have e-mailed you twice.”
“The package arrived to late, there was a missing item, which I still did not recive.
I had to write 3 emails and it took a week before the customer service reacted to my mail”
“So I ordered my products off this site on the 30th March
I messaged to see where my order is and they said it should be with me by tomorrow, that tomorrow was yesterday on the 5th April, it’s now the 6th and it still hasn’t been delivered to my door, this is one website I will not recommend people to order from”
“I was very disappointed with my order. I ordered Wonka sweets for my daughter's hen night. Every sweet I picked from your site showed the Wonka logo, that was why I ordered them. Imagine my disappointment when I opened my order and not one item had Wonka on it, I could have bought the same sweet for half the price in a shopping mall”
