“Terrible customer service after waiting a week for my order I contacted them to ask where it was I was told my order was delayed and wouldn't be here until the following week this order was for a friends birthday
I spent more money at the shop to come home and find out my order had been left at a neighbours so you cost me twice as much on presents as they never even knew where my order was won't be using again”
“I bought 3 items and one of them was the grape peanut butter and when I opened the box it was damaged and got me a cut luckily it wasn't my son who opened it or else he will get the cut. I alreadysent an email with regards to it but haven't get back from you's.”
“Short best before dates less than 2 months were bought as Christmas gifts but would be out of date before then customer service response well they were in date when posted!”
“My parcel was lost when I paid for next day delivery. Still haven't been refunded for my next day delivery charges even though my parcel finally came 4 days late after being lost. Really disappointing.”
“Was sent a wrong item, got in touch numerous times and was told the correct item would be sent to me, but months later still waiting for any kind of solution”
“I Got a wrong delivery. I recived 3 packets i my order instead of the 4 I have orderd. One of the packets was wrong. I have now been mailing with the Company several times, but the problem is not sorted out yet.”
“Delivered broken and sweets had leaked or gone off due to air contact. when tried to email after directly copying email off website it bounced back because the email was wrong so couldnt even complain.”
“I kept getting emails saying my order hadn't gone through. My order that I had paid for didn't dispatch for days because if the emails saying u hadn't paid when I had. I emailed you with proof of payment and ad no reply. Eventually through Twitter it got sorted. I will not be buying from you again.”
“I first askef if you shipped to Cyprus and was informed that it was. Possible. The package never got sent out and my order was cancelled then it took a huge hassle to get my refund. If i hadn't payed through PayPal and opened a dispute i would have lost 50 pounds on nothing.”
“I would love to try the products I bought, but unfortunately, I still have to receive my order that I made last August 26.
I wrote several e mails and they wrote me back just once, I was told I would have received my order within last week.
Still waiting for it and asked for the ups tracking number twice but they did not reply.
I really hope to get my order very soon since it was a birthday gift!!
09.08.2016
I've been asking for the ups tracking number since one week and they did not give it to me.
Instead, they kept telling me I will receive the products soon.
I am a new mad and disappointed costumer.
Of course I did not receive my order yet.
I want the tracking number or my money back.
This is not a serious company!
Valentina”
“Still haven't received my order, courier states they tried to deliver,I was at home all day and no couriers arrived so that is nothing but a lie. Stated they would try again in 24 hours still not here and I've been at home the entire time,very poor service”
