“i ordered my fritos well in advance of a dinner party i was giving (needed them for frito pies). I received notification that they had shipped and was expecting them any day. Upon arriving home, i received an email from American Soda saying delivery was attempted yet i received no card or notification from the actual shipper. After numerous phone calls, and several days later, I was promised they would be delivered within 24 hours. 48 hours later, NOTHING. I will never order from this company again if they rely on this type of shipping service. But, I still have never received any notification from the courier. My party is tonight, I am still trying to find an alternate.”
“Package never arrived in Dundee, Scotland. I paid Nov. 28. Just learned from shipper Nov 8 that package was damaged and is sitting in their depot. Have sent five (5!!!!) emails to American Soda asking about the package two different ways and I have received NO response. Further, American Soda tracking software hangs up, so I wasn't able to track my package. Phone call to American Soda only got an answering machine. More than frustrated. Prior experience was much better. Now? Prepare to get nothing. I wonder if they will finally answer any of my 7 efforts to get through to these people. More than frustrating. Exhausted!!!! kenbenja@aol.com”
“Package arrived which was mainly all Christmas presents for Christmas hampers to find they had all just been shoved in a box very poorly packaged so all the cans had smashed it to each other and dented looking like they were years old which is too embarrasing to give to someone! And then I also noticed a powder all over everything and realised that the two pancake and waffle mix boxes had split open and gone everywhere! I wrote an email with photos attached to American soda and had no reply! Very poor packaging and very poor customer service would not use again and would not recommend anyone else to use either!”
“Ich habe vor mehreren Wochen bestellt. Von wegen also 3-5 Tage Lieferzeit. Aber das dachte ich mir schon... Ich habe für 60 Euro eingekauft ( für Weihnachten) und gleich mit paypal gezahlt. Erst danach habe ich Erfahrungsberichte im Internet recherchiert, wie dumm. Es kam weder eine E-mail, die meinen Kauf in irgendeiner Form bestätigte, noch Rückmeldung auf meine Anfragen via Kontaktformual auf der Seite. Telefon kann man gleich vergessen. Service also gleich Null... ich muss wohl ausgehen das meine Ware nicht mehr kommt, hoffe es aber dennoch. SEHR SEHR ÄRGERLICH & NIE WIEDER!”
“Keine Versandbestätigung.
Bei 2 Artikeln, sehr kurze Haltbarkeit.
Bei einem Artikel garkein Mindesthaltbarkeitsdatum.
Bei einem Artikel unleserliches Haltbarkeitsdatum.
Bei einem Artikel graue Schokolade erhalten.
Ich werde nie wieder bei Ihnen bestellen.”
“Customer service was appalling, no email or communication regarding missing items. I had to call for a update a request a refund .
Cake mix was what was advertised.”
“I ordered something as a gift on a Monday night. I needed the items by Thursday, so I paid £6.99 for next day delivery. I was aware that this wouldn't be processed until Tuesday, but that would have still been fine, as I would have got it next day Wednesday. I called American Soda on Wednesday to find out what had happened to my order. There was no answer so I left a message. No one called me back. When Thursday came and I still had not received my goods. I called American Soda again. I explained. My situation and was told that my order was still with them. I was extremely disappointed. I was given a half hearted apology and told that my order would be with me the next day and I would be refunded the difference in delivery costs. Therefore I would only be charged £3.99 delivery. This made me extremely angry. I felt that American Soda's customer service was appalling!!!!! Not only had they fudged my order but on top of that they still had the audacity to charge me delivery costs. I will not be using this company again. Shoddy!”
“I got refunded with no explanation until I had to ask myself, and then they took days to acknowledge my request to re order...really really poor...I had to go elsewhere in the end.”
“stay away !! first order did not arrive at all - 2nd order arrived almost completly damaged - bottles broken because it was not packed appropriate, and most of the rest unusable because of the broken bottles ... asked for refund for the damaged goods - never received !”
“Sehr schlecht ..! Ich hatte den Resse Eimer .
1. In der Folie war eine Spinne ! Geburtstagsgeschenk ist nicht gut angekommen ( Habe auch ein Bild gemacht )
2. Lieferung am 01.11.2016 und die Resse's laufen in 11/2016 ab ..”
“Can someone please assist me?
I placed my order 4days ago and I haven't recieved a delivery day or my goods.
I chose standard delivery, does any one knows how long it takes?”
