“There are some products, which I like to have. It is just frustrating when the some of them are not available and one does not know how long the time span is until they are in stock.”
“I went to the site and put a lot of stuff in my shopping basket but then had to leave it. I like that you nudged me with emails of what I'd left behind. Maybe not quite as often as you actually did it, but it's a nice service. However, I'd have loved it, if the 'Continue shopping' button in the email had taken me to my left behind shopping basket as opposed to landing on your site basket empty once again.
Easy paying, quick delivery, very quick response on an email about delivery. I am very pleased with the whole experience.”
“Great candy, fast delivery. Unfortunately, too many of the really good things are constantly out of stock. Plus, the due date of some products is too early.”
“Love the products but the selection for the soda i like is very limited and the prices are astronomical. This was my first order and unfotunately a number of the peanut butter bars i ordered were crushed and melted, however as a friend had the same problem with a large order a few monthes back yet was literally called a liar over the phone and refused any refund or exchange, he hasn't used AS since. Therfor as this wasn't a large order and for myself i didn't bother this time but will be wary in future.
I was told the selection for Root Beer and Black Cherry soda used to be greater but it is very limited now, they along with the peanut butter chocolat bars are the only real reason for myself & my friends & family using AS so it would be great to see more choice on the soda front. Also the prices are so high that free shipping should be included for much lower order totals.
I had to contact customer services over a mistake resulting in my order being cancelled and the lady i spoke to was very polite and sorted it straight away, my delivery arrived 2 days later which was sooner than i expected (sadly with the damaged peanut butter Snickers bars though).
One other annoyance was that i received less Virgils Orange Cream Sodas than i ordered with no email to alert me to the shortfall, this i believe was due to American Sodas system mistakingly cancelling my order allowing another customer to order some of the Virgils, as when i made my initial order it was for all of their remaining stock of 18 bottles but i only received 10 bottles and a refund for £16.99. Would have been nice to get an email informing me of this, or even better my original order not to be messed up.
At this point i can only recommend American Soda when you can't find what you want elsewhere at a more reasonable price and you really need your fix of stateside candy & soda..”
“The reason i gave this 4 stars because the delivery man left my parcel at front of my house without informing me!! But overall im happy and i just dont like what the delivery man did.”
“kids enjoyed most of the sweets, however the twisters were horrible, no flavour at all.
The Razzles were disappointing as well.
Good quick delivery though and well packaged.”
“The quality of the products was good as expected.
Ordering and payment is an easy process, even with the webshop software being quite slow during ordering compared to the competion.
Very poor is the offering of shipping information. There was no delivery confirmation and no information about the used parcel delivery service. So the delivery comes as a surprise and you have no chance to prepare for.
There is definitly room for improvement.”
“Great selection of different foods and sweets to choose from! I've ordered a few times now over the past few years and they always have new stuff available but also the common snacks which I love! Shipment could be a tad faster but it's still arlight!”
“Generally always pleased with my shopping, unfortunately the Mountain Dew is so popular, I was only able to buy through LAST 5 cans :( At least 5 is better than none(i will have to hide a can for personal reasons)”
