“This is my second time I ordered from your company and was disgusted with my parcel. The first time I received my parcel, it was excellent. The company made sure that everything was in perfect order and ensured that the items will not be damaged during the delivery process. But this year, was totally opposite! My parcel came in a massive box which was too big for the number of items I ordered and when I opened the box, although plastic packaging was intact but you instantly know that it was not well taken cared of during the delivery, the bottom of the box was wet and when I opened it saw the items as if it was thrown on the floor several times. But of course I emailed your company straight away regarding this matter but before the reply my additional arrived in the same manner. I did not have the time to send it back as this was a part of a planned gift giveaways to my English friends and colleagues. That is why this year, when they asked me where I got it from I just told them I will get it for them when I visit the U.S next year rather than they order through your company. I am an avid patron of American candies since I was a kid that is why I want my friends to enjoy it, too. But I think you need to reconsider your delivery company.”
“Hello , good morning and Merry Christmas.
Yesterday I received at my home all the products I have purchased from you. Everything was right and the parcel arrived in perfect conditions.
I am very pleased with the experience, besides using your website is easy and quick. I had no problem at all.
I hope to keep purchasing. Thank you for everything
yours sincerely
Clara Viña”
“Still have not received this order, wanted it for Christmas so very disappointed with this service
It is now the 29th December and still no parcel, where in the world is it?”
“American Soda is a great place to get those American items that are hard to find here in England and at a reasonable price too (usually). But the only downside that I have a problem with is the amount of items that are listed but always seem to be `out of stock` of!!!!! Some new items would be nice as well!!!!! Like `Velveta Cheese blocks` and `Slim Jim's` just to name a couple!!!!
Keep up the good work American Soda but you can do better!!!!!”
“Amazed and delighted to find this site!!! Absolutely love everything from the USA and miss most of the goodies which, now, fortunately, we can easily purchase through you!! Excellent! Well done!! Smiles all round x”
“First delivery got lost in the post but as soon as I made contact with them they immediately sent out a replacement parcel of the missing items.
A huge thanks for doing this as it made my daughters day as these things were a present for someone. Extremely fast and efficient service. Would recommend anyone to use this company.”
“All the sweets and chocolate are at very competitive prices, a nice range of them too. I had a bit of bother with the first parcel going missing but that was down to the courier, American soda couldn't have been more helpful and offered to send another parcel immediately. A great service that I will definitely be recommending to family and friends.”
“I have used this site twice and have been satisfied with my purchases. I will continue to use the site as they have the items that I want and can never find it anywhere else.”
“Ordered on Dec 11, still no delivery (today is Dec 22).
No automated E-Mail confirmation of order.
But when contacting customer service I received the written confirmation that the order is on the system an in progress (Dec 14 + Dec 22).
No expected delivery date supplied.
Update:
Order delivered in full on December 23rd - so just in time for Xmas! Thanks!!”
“Excellent easy service, got all the sweets especially the ones my son had weirdly put on his Xmas list but got them here as could not find them anywhere, perfect and delivered on time, good job a++++”
“I think it's easy to order on this site, but it is difficult to have an answer to a question I've done before order. It is impossible to track the order because the page linked was totally white. Despite of this inconvenients, the order arrived in a week (I live in Italy) and that's good because in time for Christmas. I would be good if we can read the site in other languages.
Good bye”
“I thought the web site wasn't very clear. I have yet to comment on the product ordered as I haven't received it yet !! I hope it arrives very soon as it's a joke present for Christmas.”
