“This was my first time using this company. I would use them again to see if next time it was a better experience. It's not so much the fault off this company as it is the delivery I had a problem with as my package came dirty and had a hole in it and you could see a footprint on the package and my item inside was marked and out off shape as it was a cardboard box off sweets. I don't think I got a email to say my items was in there way but I could be wrong. Over all I did get what u paid for just not in the best way.”
Hi Debbie. We try very hard to ensure our products are delivered to a high standard. Please call us on 0161 359 3655 and we will sort this out, as well as speak to our couriers.
Hi Amy. Sorry to hear about the damage to your package. If any of the products were inedible then please give us a call on 0161 359 3655 and we'll sort it out for you.
“Pretty expensive food. Extremely slow delivery (I ordered the food on November 27th, but I only received it on December 7th, ten days later!). In the past, I got my order within 4 days, from England to Italy.”
Sorry for the delay in delivering your order, Michele. Typically we deliver within 5 days so we apologise that yours took longer in this case. Sometimes delays do occur. :(
“I have been using American Soda for a few years now. The prices run from good to ok for about half of the items, and the other half I usually find to be quite expensive, so that I either do not buy anything or look elsewhere. But obviously, in general, they are ok to do business with.
My biggest complaint is "out-of-stock" items. So many times I log in, only to find MANY items out-of-stock. Ticking the "notify me when in stock" is really no help. I am in Germany and must always pay shipping. The notifications come item-by-item, and ordering it this way for me makes no sense because of shipping costs, so I simply don´t order unless the back-in-stock is my root beer, which is the only thing I order in great bulk.
So, I will continue using American Soda, because no one else out there I have found can offer any better.”
