“This is shonky company as like the Director of the business. The products are not substantially good,the company has many legal cases,all retailers get different rates not standard, poor customer service from the top”
“I popped into the AMR store in Cannington western Australia the other week,usually buy online but didn't have what I needed. The girls at the counter treated me like an absolute criminal with so much attitude asking if I had an account there. I informed them I didn't but I had a hair mart card. They laughed In my face and rudely said do I have an ABN. I assured them I did and gave them all my details. I didn't like how I was treated and will not be going back again. I understand there are customers that are not hairdressers and may buy products that are not trained to use. But they need to treat people a little kindly.”
“Blackwood charcoal shampoo and conditioner is very bad it leave the hair rough and specially the conditioner smells disgusting.this is my first order and I'm very disappointed ☹️”
Thank you so much for taking the time to provide us with your feedback. Your insights are incredibly valuable, and we're eager to use them as a foundation for continuous improvement.
I can see at the time of your order was during out Click Frenzy & Black Friday annual sales extravaganza where we collaborate with companies across Australia to offer incredible prices, making it one of the biggest events of the year. However, with this annual tradition, we've faced a recurring issue and received complaints from our customers due to the overwhelming surge in orders. Sometimes, our system would fail, leading to overselling of products and subsequent refunds, leaving our customers dissatisfied.
To address this problem, this year, we've implemented a drop ship system with our major brands to ensure that no one misses out on these fantastic deals while also preventing over-sales. As a result, some delays are inevitable, but we are actively working on refining the process to ensure a smoother experience next year.
We thank your for your patience and again i apologize for the inconvenience this has caused you.
Thank you for bringing this matter to our attention, and we extend our sincere apologies for any inconvenience you've encountered with your recent order. Your feedback is invaluable to us, and we take it very seriously.
Upon reviewing your order, I observed that it was dispatched from our warehouse 48 hours after the placement, which aligns with our standard dispatch times, especially during sale periods. The parcel is currently with Aramex, and I regret any delay in its delivery. I have already contacted our direct liaison at Aramex to expedite the process and ensure your order reaches you as soon as possible.
For any future concerns regarding delivery delays, please don't hesitate to reach out to us. We are more than willing to assist and follow up to ensure your orders are delivered promptly.
Once again, we apologize for any inconvenience this may have caused, and I will keep you updated with any information received from Aramex via email.
“Since you changed the system is a disaster. I’m waiting for my delivery over a week now . Pay a very pricy delivery and my product is somewhere who knows . Earlier it was max 2 -3 days perfect and no cost after a $ spend hmmmm. The ordering system is confusing .”
Hi Erika,
Thank you for taking the time to share your feedback.
I'm sincerely sorry to hear about the delivery issues you're facing with your order. I've reached out to our customer service team, and they will investigate your order and contact the couriers to understand the delay. You can expect to hear from them tomorrow.
I appreciate your additional comments about finding the checkout process confusing. Our goal is to provide the best service, and your input is invaluable. Please feel free to share any specific issues you've encountered with our team so that we can work on rectifying and improving our system.
Regarding the increased courier costs due to inflation, please understand the challenges this poses. While we strive to offer competitive prices for our products and unique sales, we must also navigate the rising expenses. Please know that we occasionally run promotions with free shipping, so keep an eye on your emails and text messages to ensure you don't miss out on these opportunities.
Thank you for your understanding and patience as we address these issues. We are committed to enhancing your experience and providing the best service possible.
“Absolutely the worst customer service, sent me someone else’s order, wanted it returned via dropping it off with Aust post, then resent order had items missing- AMR not worth the effort.”
We sincerely apologize for the inconvenience you've experienced. This falls short of the service we aim to provide.
The error that occurred is simply human, and we acknowledge that mistakes can happen. We appreciate your understanding in this matter.
I can see that we promptly resent your order once the issue was identified, and it is currently awaiting the return of the incorrect box that was delivered to you.
If you require further assistance please contact us on 1300 789 913.
