“We have used AMR in the past because of their quick delivery.
The last 2 times our orders have been slowly dispatched and delivered. So what once used to be 48 hr turn around has blown out to 7–12 days .
Yes we did contact the company who assured us it was on its way.
Yes we did get our order, but it’s noticeably slower on multiple occasions.”
“Was very disappointed that half my order was refunded as not available..
I'd purchased these for Christmas presents..
I use to love AMR however it's not the same anymore..”
We appreciate you taking the time to share your recent experience with us, and we sincerely apologize for any disappointment you've encountered with your order. It's disheartening to learn that some of your items were not available, especially when purchased for Christmas presents.
Especially during peak seasons, such as the holidays, we occasionally encounter challenges with stock availability due to overselling. This year, we implemented a drop-ship system with our leading brands to enhance our inventory management. However, we acknowledge that this adjustment resulted in delays and, unfortunately, disappointment for some of our valued customers, which we then turned off before Christmas.
We recognize the difficulty in pleasing everyone, but please be assured that your feedback is taken seriously, and we are actively working on refining our processes to minimize such occurrences in the future. Our commitment is to continuously improve, ensuring a smoother and more satisfactory experience for our customers
Thank you for taking a moment to share your thoughts. Your feedback, whether positive or constructive, plays a vital role in shaping the trajectory of our business.
As the landscape of the hair and beauty industry continues to evolve, we find ourselves in the process of phasing out remaining stock. This decision aligns with our commitment to staying ahead of the curve in an industry marked by constant advancements in product development and technology. Our goal is to introduce more extensive and superior products, ensuring that our clients benefit from the latest trends and innovations.
In our pursuit of excellence and dedication to quality, we recognize the necessity of making space for the latest innovations. Retaining stock that no longer resonates with market demands not only proves unprofitable but also undermines our commitment to providing clients with the finest options available. We sincerely appreciate your understanding as we embark on this journey to offer an improved and thoughtfully curated selection of products.
“When i made the purchase i didnt realise i would be waiting for such a long time to receive the product,it came literally nearly 1 month later.
I dont think you should advertise items for sale if you have it in stock.
I had to contact the company to see if my order was actually placed or even existed.
Communication is not great.”
We're genuinely appreciative of the feedback you've offered. Your detailed comments give us a clear understanding of areas where we can excel and areas where we can make meaningful enhancements to better serve you.
I can see at the time of your order was during out Click Frenzy & Black Friday annual sales extravaganza where we collaborate with companies across Australia to offer incredible prices, making it one of the biggest events of the year. However, with this annual tradition, we've faced a recurring issue and received complaints from our customers due to the overwhelming surge in orders. Sometimes, our system would fail, leading to overselling of products and subsequent refunds, leaving our customers dissatisfied.
To address this problem, this year, we've implemented a drop ship system with our major brands to ensure that no one misses out on these fantastic deals while also preventing over-sales. As a result, some delays are inevitable, but we are actively working on refining the process to ensure a smoother experience next year.
We thank your for your patience and again i apologize for the inconvenience this has caused you.
“Staff are friendly and helpful. I often find that you don't carry a full range of products so then I to do an order from that company. I have noticed it with K18, Morrocan oil and GOLDWELL”
Thank you for dedicating time to provide us with your insights. Your positive comments about our friendly and helpful staff are greatly appreciated.
Additionally, we value your input on our product range. Your feedback plays a vital role in shaping our understanding of our customers' specific needs. Regarding stocking the complete range of products, initially, we started with that approach when acquiring some of the mentioned product lines. However, we've learned to adapt our inventory strategy. Products that aren't popular sellers might not be re-ordered. Instead, we prioritize purchasing items that are popular and align with the latest trends in the dynamic hair and beauty industry. This allows us to offer a curated selection that resonates with the preferences and evolving needs of our valued customers.
We thank you for your understanding and hope to see you again soon.
Thank you for taking a moment to share your thoughts. Your feedback, whether positive or constructive, plays a vital role in shaping the trajectory of our business.
As the landscape of the hair and beauty industry continues to evolve, we find ourselves in the process of phasing out remaining stock. This decision aligns with our commitment to staying ahead of the curve in an industry marked by constant advancements in product development and technology. Our goal is to introduce more extensive and superior products, ensuring that our clients benefit from the latest trends and innovations.
In our pursuit of excellence and dedication to quality, we recognize the necessity of making space for the latest innovations. Retaining stock that no longer resonates with market demands not only proves unprofitable but also undermines our commitment to providing clients with the finest options available. We sincerely appreciate your understanding as we embark on this journey to offer an improved and thoughtfully curated selection of products.
Thank you for taking the time to share your review. We value all feedback, whether positive or constructive, as it contributes to the growth of our business.
In line with the dynamic nature of the hair and beauty industry, we are currently in the process of phasing out our remaining stock. As the industry advances with improved product development and cutting-edge technology, we aim to stay at the forefront by introducing bigger and better products to our clients. This shift allows us to align with the latest trends and ensures our inventory remains fresh and relevant.
To enhance our product offerings and maintain our commitment to quality, we find it necessary to make room for the latest innovations. Retaining stock that no longer meets market demands is not only unprofitable but can also compromise our commitment to providing our clients with the best possible options. We appreciate your understanding as we strive to offer an improved and curated selection of products to meet the evolving needs of our valued customers.
