“I’ve always bought from amr. However now the postage is so high and the products aren’t always available makes it quite hard. So when I do travel in store and they don’t have much. It’s upsetting”
“AMR have a great range of product , however most are out of stock and as l have been a customer for some yrs l do get a email notification of product being available often months eg Limitless 10 vol and 40 vol. Delerenzo oil balance totex hairspray universal diffuser”
“Used to be a great supplier not any more
Stock is low
Promote discontinued stock without clarity
Long delivery time
Costly delivery
Unreliable delivery due to not leaving at the door even when specified
Not sure why stock is sent from Sydney instead of from Victoria where I live
Glitchy website”
“I gave email address to be notified when product came back in stock but was never notified. I was lucky to look on your website to find out it was back in stock.”
“Great prices for some items but they no longer stock the hair colour i need, may start looking elsewhere as customer services need improving and would be beneficial if they supplied free shipping to loyal customers.”
“I received my order and something was missing from the parcel. I called to ask for a replacement. The customer service assistant wasn't rude, but she seemed to be sound as if I had inconvenienced her with my problem. I was expecting an apology for the inconvenience and to be assured that my new order would be sent out with urgency. I was then surprised when the delivery man turned up at my door the same day. It was great the service was so fast, but I was only given about 30 minutes notice by email (which was unfortunately sent straight to junk, so I did not see it), so I had not packed the other stool up ready for him, and it was lucky I was even home. Customer service could just do with a little work, but delivery was very good and the chair is great other than the fact I am struggling to get the backrest on by myself and I would've loved a paper copy of instructions so I knew I was doing everything correctly.”
“You always used to have free freight (or a small charge) but now it is very expensive.
Im also disappointed that you are now not stocking Fanola products”
Thank you for sharing your concerns, and we appreciate your feedback regarding our shipping costs and product selection.
Regarding the shipping charges, we regret any inconvenience caused by the recent increase. Due to inflation and rising freight costs, we found it necessary to adjust our shipping fees based on the size and location of your order it is adjusted automatically. This decision was not made lightly, and we understand the importance of providing affordable shipping options to our customers. Your understanding is highly valued, and we are continually exploring ways to optimize shipping costs without compromising on service quality.
As for the Fanola products, we've made the decision to focus on staying at the forefront of the evolving hair industry. While we no longer carry Fanola, we have introduced a range of new and innovative products such as Limitless that aligns with the latest trends and meet the evolving needs of our customers. We believe these new offerings will enhance your experience and provide you with access to the latest and most advanced products in the market.
We appreciate your loyalty and understanding during these transitions. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our customer service team.
“Have always ordered from here happily. However, 3 items from my most recent order were drop shipped - separately- taking around a month for all items from my order to arrive. There was no mention of this on the product page, or the checkout screen. I was only made aware when I got the shipping confirmation that *some* of my items were to be delivered. It was a pain, and I will hesitate before ordering again.”
Thank you so much for taking the time to provide us with your detailed and thoughtful feedback. Your insights are incredibly valuable, and we're eager to use them as a foundation for continuous improvement.
During our annual sales extravaganza where we collaborate with companies across Australia to offer incredible prices, making it one of the biggest events of the year. However, with this annual tradition and coming close to Christmas, in the past we faced a recurring issue and received complaints from our customers due to the overwhelming surge in orders. Leading to overselling of products and subsequent refunds, or just out of stock items, leaving our customers dissatisfied.
To address this problem, this year, we've implemented a drop ship system with our major brands to ensure that no one misses out on these fantastic deals while also preventing over-sales. As a result, some delays are inevitable, but we are actively working on refining the process and detailed more communication to ensure a smoother experience next year.
We hope you can understand the reason on why we have implemented the drop ship system, please note it is not something on going but just for now while it is the sale period and Christmas time, we hope to see you shop with us again.
“Unfortunately despite the good packaging the Moroccanoil Shampoo lid was loose and spilled out. The product got on the other items and inside the box. If the lid was taped up perhaps this could’ve been avoided. Haven’t tried any of the products yet, hopefully they work. We did however find a bar of chocolate in the box, whilst I was a little upset, so that was a surprise.”
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with your recent order. We appreciate your feedback and take the matter seriously.
To make things right, we'd like to offer you a discount on your next purchase. Our customer service team will reach out to you on the next business day to arrange the details and ensure your satisfaction.
We hope the products meet your expectations once you've had the chance to try them. In the meantime, we're glad the unexpected bar of chocolate brought a moment of surprise.
Thank you for your understanding, and we look forward to making amends and ensuring your future experiences with us are positive.
“Yet to receive the shampoo. Seems when I order goodies from the US and they're shipped via DHL I get them within a week. Unfortunately, Perth seems to be 3 weeks away shipping wise from eastern states online stores. I always wonder how long my products lay inside hot trucks/on hot tarmacs etc before I receive them. Anyways, I'm sure the shampoo will be great when it gets here!”
Hi There, Thankyou for your feed back, your insights are incredibly valuable, and we're eager to use them as a foundation for continuous improvement.
Unfortunately at the moment, there is substantial bushfires in WA, which are delaying your delivery and we hope that you are safe!
I do however have great news for you! We have a store located in Cannington WA and you are more than welcome to come instore for a visit or you can call them on 08 9463 2030 and place your order over the phone, they can send it from there store directly to your location.
We have yet to implement this feature on our website as it is only set for online orders to be dispatch from Sydney, hopefully in the new year we will have all our stores interstate dispatching orders for a more convenient time frame of delivery 😊
I hope this helps you with future ordering 😊
Hi Stephenie, Thank you for taking the time to leave us a review as it empowers us to elevate our standards and exceed expectations.
I would like to hear more about your experiences regarding our website to see if there is any way i can assist you further or where we need improvement.
Please email us on sales@amr.com.au 😊
I look forward to hearing from you.
