Name: A.N.D Domestics
Rating: 2.53

“Felt looked after. Very professional”

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Posted 5 years ago

“fast call out at a great price. the engineer fixed my washing machine on the first visit!”

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Posted 5 years ago

“I am really puzzled at the bad reviews A.N.D have received. Having used A.N.D over 30 years ago… I contacted them about a broken Miele washing machine. They sent an engineer the next day who unfortunately couldn’t fix the problem although he had been a registered Miele engineer. We had no option but to buy a new machine. One slight problem, the washing machine and tumble dryer were stacked and different makes. The engineer said that this would be ok as most machines are universal. I did though, have a problem trying to get through to them on the phone so I emailed them and they got back to me straight away. Whilst I was hanging on the phone, for quite some time, I read the reviews and was worried about if and when the machine would arrive and be installed. A.N.D ordered the new machine and a week later it arrived. They booked me in for installation the next day, today. I was telephoned yesterday to say that two engineers would be here today between 7.00am and 9.00am. Mo and Bobby duly turned up at 7.10 were very efficient in removing the old washing machine, installing the new one and putting back the tumble dryer. Two very nice guys who were friendly, efficient, knew what they were doing and were finished by 8.20. I had no problem with the young ladies in the office who were very pleasant and efficient so I was quite surprised by not getting through on the phone. They always came back and answered my emails. As I said I was quite worried having read the bad reviews they have received but as I now have a new washing machine up and running I shouldn’t need their services for a long time however I would have no hesitation in using them again.”

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Posted 1 month ago

“Credit where credit is due. Booked a repair to our Rangemaster via Rangemaster. Have to say, almost impossible to talk or communicate with A N D but, they turned up on the day, within the time slot and replacement part sorted in about 40 minutes. Warranty repair.”

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Posted 5 months ago

“Fixed my washing machine at the second time of trying. Overall very happy with AND”

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Posted 5 years ago

“What went wrong ? Everything. It took forever to arrange an engineer. When he came he couldn’t complete the job. It was then signed off as completed. I eventually managed to get a new job number. He revisited in October but still didn’t have all the parts. I have finally heard from yourselves and rebooked for January. That’s 3 appointments and 3 days where I’ve had to commit to being at home, therefore losing the opportunity to work Your phone takes an age to be answered. One operator tells me I’ll hear from the engineer a day before the appointed date to confirm a time slot. Another operator tells me you only call on the day of the appointment. I originally booked through Repaircare and it wasn’t at all obvious that they were using a 3rd party so had no idea who AND we’re.”

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Posted 4 months ago

“Useless - sent engineer out without the spare part and then could not get in contact with them - tried email and no one answers the phone - in a constant queue loop”

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Posted 1 month ago

“AVOID AVOID AVOID! I’d give them minus if I could! They took £90 booking fee, kept cancelling the engineer visit 3 times due to "sickness" . Eventually young guy came who didn't even touch the tumble dryer, said we needed a "special part". They took a further £120 from me..3 MONTHS LATER no communication. After dozens of attempts to contact them on the phone, at least 45 minutes each time of listening to an automated voice saying "please stay on the line, your call is impossible to us" with NO SUCCESS, I gave up and used someone else. The 2nd company just cleared the sump and only charged me £50 call out fee. He did say that he was hearing a lot of complaints about AND Domestics. Not surprised. The only thing I can say that they are good at is being COWBOYS.”

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Posted 1 month ago

“If I could give the company a minus I would. Never answer phones, take forever to quote for a repair. Then another month wait to fit. Vastly overcharge for parts. Fit parts that don't need fitting so don't fix problem and that's if they turn up in the first place. Always cancelling appointments on the day. Avoid at all costs”

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Posted 1 month ago

“Everything. Have been paying insurance for over 3 years and made not call outs, and now that I need one no one I have had 2 visits cancelled and I can't contact them by telephone.”

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Posted 2 months ago

“Absolutely rubbish They never answer the phone STAY WELL AWAY”

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Posted 2 months ago

“Pick up the call, worst attitude, recruit nice people”

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Posted 2 months ago

“Frankly speaking I would give a minus, they answer the phone after 1 hour, the guy that turned up to do the repair had an attitude and assaulted my neighbour. He's lied to his company making it the neighbour was at fault, unbeknown to him I have CCTV footage and clearly everything has been caught on camera!!!! He had an attitude first thing in the morning and when I spoke to him to call him, he started giving me attitude. The company calls me, I told them I've just watched the CCTV footage and I'll send it to them, send me a blank email so I'll forward it to you. Its coming to two hours and I'm still waiting for an email so they can view the footage themselves. Clearly they are not taking this seriously!!! Your guy just tried to strangle my neighbour!!!!!!”

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Posted 3 months ago

“Terrible service. The engineer didn’t seem to know what was wrong, gave me a diagnosis but when parts were quoted for the job, the diagnosis was different and way more expensive than what I was originally told. I queried this but they couldn’t care less about their customers. And of course they wouldn’t give me a refund. Impossible to get through on the phone, they don’t bother answering so you can’t even complain. Don’t use, rip off, unreliable company. Should be reported as SCAM!”

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Posted 3 months ago

“My washer/dryer has been broken now since December 20th! I was first booked in with A&D domestics before Christmas this was cancelled, and I was booked in on December 27th I waited in all day, the man turned up at 7:00PM! He said I needed a new motor for the machine and he needed to order one… I then waited until the 8th of January to get a message saying my parts were in stock and to ring to book an appointment I wait 2 and a half HOURS for A & D domestic to answer the phone so I could book an appointment!!! They then book me in on the 16th of January, I booked the day off work … I wait in until 12pm and they call me to tell me the engineer is sick and they can’t send anyone else as he has my motor in his van. They then re booked me for today the 22nd of January I again had to book the day off work! I waited in all day and the engineer shows up at 5PM … he asks me what the problem is with my washer dryer I said the motor your supposed to have it with you to fix it. He rings his company and they proceed to say they have never been to my house before and they don’t have the part for my washer dryer!!!!!! I now have a months worth of of laundrette bills … I’ve wasted 3 days of my life and more than 2 hours trying to get through to this company on the phone and my washing machine is still broken.”

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Posted 3 months ago

“Very unreliable. They never answer the phone even though they are there at their shop in Woodford Green.”

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Posted 4 months ago

“First appointment for a repair was cancelled by text. Failed to explain what was happening or re book an appointment for repair. Impossible to contact the company. Telephoned numerous times and e-mailed too. No response ! They were appointed by Currys as a warranty action. They don't deserve to be representing Currys. Hopeless.”

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Posted 4 months ago

“I booked my oven repair through Repaircare in September The engineers first appointment went well except he was unable to complete the job due to another part being needed. What followed has been one of the most dreadful experiences of customer services imaginable. In October I contacted AND to find out when I could expect an engineer. I was told the job was logged as completed !!! They then gave me a new job number and an engineer came out at the end of October. He proceeded to tell me he didn’t have the part needed ! In December I chased them again and was told the part wasn’t it. Last week AND contacted me to book an appointment for today. Guess what? They didn’t turn up From September til now I must have called the company at least a dozen times. On each occasion it takes at least 15 min to get through. I’ve had to take 3 days off work …… and lost the income and my cooker is still not working 100% I most definitely WILL NEVER use this company again. They simply don’t care about their customers On scrolling through the reviews, with the exception of 1 high score, most people have given a 1/2 star rating so I think TrustPilot needs to review AND’s current 2.9 rating If this was my company I’d be seriously ashamed to admit it”

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Posted 4 months ago

“I booked my oven repair through Repaircare in September The engineers first appointment went well except he was unable to complete the job due to another part being needed. What followed has been one of the most dreadful experiences of customer services imaginable. In October I contacted AND to find out when I could expect an engineer. I was told the job was logged as completed !!! They then gave me a new job number and an engineer came out at the end of October. He proceeded to tell me he didn’t have the part needed ! In December I chased them again and was told the part wasn’t it. Last week AND contacted me to book an appointment for today. Guess what? They didn’t turn up From September til now I must have called the company at least a dozen times. On each occasion it takes at least 15 min to get through. I’ve had to take 3 days off work …… and lost the income and my cooker is still not working 100% I most definitely WILL NEVER use this company again. They simply don’t care about their customers On scrolling through the reviews, with the exception of 1 high score, most people have given a 1/2 star rating so I think TrustPilot needs to review AND’s current 2.9 rating If this was my company I’d be seriously ashamed to admit it”

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Posted 4 months ago

“Booked an Engineer to repair our washing machine, Never turned up, no notification as to why and when I phone the phones never get answered ..is that what is called good service ? ...Absolute Joke 😡”

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Posted 4 months ago


Customer Service
Communication Channels	Telephone, Email

A.N.D Domestics Reviews