Andertons Music Reviews

Name: Andertons Music
Rating: 2.93

2.9 Rating 43 Reviews

47 %

of reviewers recommend Andertons Music

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2.9

Based on 43 reviews


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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's true to say the shop smelt of smoke while I was there !”

Helpful Report

Posted 3 weeks ago

“God's musical instruments should be sold by ANGELS only. Andertons Music Guilford have some members of staff and so call manager(s) who are not fit enough to sell God's Musical Instruments. When you buy something they are happy😊. When you want to return something they are miserable as sin☹️. Sometimes they can be impatient and unfriendly😠. I believe that all musical instruments come from GOD, and should only be sold by ANGELS. AMEN!!! 😇👍😇”

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Posted 6 months ago

“I too have had problems with them despite them being a big name in UK retailing and with a very successful Youtube Channel. One amp they tried to send me wasn't new as described but B stock and it was pretty badly damaged which wasn't mentioned on their website. When I recieved the pics of the damage 2 days later by email(after I had already paid for the amp) I called to cancel immediately and that was a hassle, staff were unfriendly and lacked any empathy or personality. Guy said to me it was definitely mentioned it was B stock but said there should have been damage pics on the website. I took a screen shot of the amp and description when I ordered as I always do and said to him he was wrong, there was no mention of the damage anywhere, I then said I could email him the screen shot but he kept saying I was wrong and it did mention it but then went on to contradict himself by saying he couldn't get a hold of the amp and description as it wasn't in stock anymore and that was the last one. We went back and forward for 5 mins with him basically saying I was lying. He then said sarcastically of course there is damage what do you expect for the sale price. Then they mucked up my address twice in a row and that meant I didn't get the items I ordered, I did eventually on the 3rd attempt after a 2 week delay from initial order. That was my fault apparently for not inserting my address on their website apparently, even though I showed another staff member it was correct on their website. The problem was theirs and their actual printed label was wrong. Then the guy switched to it was the couriers fault, it wasn't as I called the courier when my order was a no show and they read my address back to me and it was missing my flat number, so Andertons fault but they would never admit it. Every time I call this company I get the same we blame everyone but ourselves routine and unfriendly, unhelpful, cold handed and very bad customer service. They need to get rid of a few staff that have an attitude problem. To be fair the one and only order out of 4 I have did with them that was problem free was the last one, but even in that order I called them to make sure they had sorted my address out properly this time and the same guy I recognised from the last time I spoke to them cut me off mid sentence and was just rude. I have worked quite a lot in customer service and I know the standards required and this lot fall way beneath the standard required not to mention trying to fob off goods that are not as advertised and other basic mistakes you wouldn't expect from such a well known company.”

Helpful Report

Posted 1 year ago

“got a vicelife extreme 3,grate product,extreemly unreliable,had fixed twice, just won't boot up.loads of people online with same problem.andertons won't help after 12 month warranty,dont buy one at £650, buy two and budget for an £90 repair on a reguler basis,THIS IS THE MOST UNRELIABLE PRODUCT I HAVE EVER OWNED”

Helpful Report

Posted 1 year ago

“Delivered a guitar ordered online with a bad defect. Disappointing lack of quality control. Then refused a return, as I didn’t notify promptly enough (hid behind small print etc.). Really disappointing experience, and not what you’d expect from a company that trades on the UK family business etc. May as well have ordered from Amazon, who would have sorted it no questions asked and not made me feel like I’d been mugged.”

Helpful Report

Posted 2 years ago

“OverviewReviewsUpdatesPhotosAbout Reviews from the web Andertons 4.9/5 18,942 votes Feefo 4.9/5 19,086 reviews REVIEWS.io 3/5 31 reviews Google review summary 4.7 (3,031) Rate and review on Google Google reviews All delivery 338 website 100 youtube 90 shipping 76 +6 Sort by Most relevant Newest Highest Lowest danspare danspare 5 reviews·3 photos just nowNEW Email sent to Andertons last week. No reply. I was disappointed to receive used/ B stock. I don't mind used, but if I want used I use eBay or Reverb for that. Ill try and use GAK or other places now, even if Andertons are cheaper in some items. Hi Received thanks. However, the box was open, no paperwork in there at all and 2 screws missing. I'm guessing it was a return or B stock which is fine, but it was advertised as new and the last one in stock. Cheers.”

Helpful Report

Posted 2 years ago

“I had an unplayable second hand guitar foisted on me by them. Obviously they knew what they were doing, no guitar dealer is going to send a guitar out in that condition. Having had to wait for my guitar tech to stop shielding he informed me that it was a truss rod issue, as in it didn't do anything. After letting them know a customer service rep said they'd take it back and have a look at it. They were over ruled by somebody else. Buy from Andertons at your peril. Regardless of whether they'd take the guitar back or not, I'd avoid any guitar dealer that is happy to send a guitar out that is in that condition.”

Helpful Report

Posted 2 years ago

“I do not enjoy the way Andertons completely shits on their customers. I bought a b-stock synth at a great price - but they call me late afternoon day before delivery and tell me it wasn’t available anymore. Someone who worked there wanted it so he bought it, after I had paid for it, and now it’s not available. They were willing to make a deal though, I’d get to buy another model synth at the same price I had already paid - one they had as a demo - but that would mean I’d be paying 100£ over the price of a new model for this demo. If they cared at all about their customers they would send me the product I had bought, or offer me a new one at the price I had paid but instead they absolutely try to rip you off. Telling everyone I know about this, Anderson’s will lose a lot of money over this, hope it was worth it for you, Charles in Keyboard department.”

Helpful Report

Posted 2 years ago

“Very poor customer service ,staff not really interested in helping you ,bought a Gibson les Paul 60s guitar off this company about a year ago ,the guitar had a scratch mark on it ,paying close to 2 thousand pounds you would expect it to be mint condition, more than likely it has been demonstrated in the shop ,? Was going to give them another chance ,phoned them regarding a Gibson les Paul slash guitar ,same problem staff not really interested, so will shop else where ,avoid Anderson’s ,they just want you money”

Helpful Report

Posted 2 years ago

“Ordering from outside of England? Think hard.. Think twice. Shipping delays and hassles. Unexpected and unaddressed import fees (your item held up till courier is paid).... and returns? Ugh. Took me a month to get my money back... and shipping to and back not covered. Big mistake (I live in the US). Think twice. For me? NEVER again. Zero stars.”

Helpful Report

Posted 2 years ago

“I ordered a wireless SM58 mic and was told it would arrive within a couple weeks. However, it turned out their suppliers didn’t even have it in stock, despite the fact I was initially told they did. The mic didn’t arrive on the scheduled delivery date and I didn’t even get a call to explain:; I had to follow it up the following wk. Moreover, my dissatisfaction escalated as during the follow up conversation, I was told it would arrive within the following wk, or so and to my absolute shock, I received an email thanking me for using Anderson’s, but my mic would now arrive in approx 6 wk time, but could be longer due to stock issues (will now be 2+months late). Following this, I called to cancel my order (with explanation as to why to the staff member), and the response was simply a blunt ‘Ok, no problem’ , I’ll cancel it. Quite frankly this staff member doesn’t do Anderson’s any favours whatsoever and could do with reading Dale Garnegie, ‘How to win friends and influence people’. With regards to Anderson’s, as a whole, they really need to get their act together. Based on my experience with Anderson’s, I will not be using them again,for anything!”

Helpful Report

Posted 2 years ago

“Bought an item,they use DPD for delivery who have messed me around,no way to contact Anderson's to discuss,there reviews online are telling,will not be buying from this company again avoid”

Helpful Report

Posted 3 years ago

“I was looking to buy a Roland Electronic Drum Kit plus monitor and pedals, looked around the web at pricing etc, and as Andertons in Guildford is quite local rang them up as they were advertising "in-stock", and sort of expecting they'd price match the best deals advertised. Well I was very wrong and quite insulted when the guy offered me effectively 2% discount on £3k, and wouldn't consider price matching. The reason they have good stocks is because their over-priced!! Ended up using Rimmers Music who were fantastic, excellent pricing and customer service. Think I know who will be my first port of call for my next purchase.”

Helpful Report

Posted 3 years ago

“Previously I had never had much problems with this company. But very recently had two faulty amps from different makes and models sent to me via their warehouse. The items that Andertons have sent me also look like the amps had been returned to Andertons by other customers as one of amp had clearly been repackaged and has a bit of green masking type tape on the opened manual package and the power plug package on one of the amps. This is the second faulty amp item I have received recently from their warehouse. If you do order from this company, make sure you check the item is fully ok and working.”

Helpful Report

Posted 3 years ago

“Very deceitful Website showing stock but They don’t actually have any when you place order and pay. I phoned up to enquire about my order only to be told it will be a month before I get it from the order date. Staff very rude not professional. I’ve googled the reviews only to find many people seem to be experiencing the same as me , ordering from the site saying in stock only to be told after payment they are out of stock. Steer clear”

Helpful Report

Posted 3 years ago

“Hopeless, hopeless shop. Sell you something off the website on line, debit your credit card, take 3 days to tell you they don't actually have it, then take a week or more to give you your money back. Great scam if you can get away with it, but disgusting business practice and customer "service". Never again.”

Helpful Report

Posted 4 years ago

“We have placed the order of Ibenaz electric guitar from Andertons music Co. on 27th Feb morning and by afternoon we received call that they have left only display piece, as all fresh new one sold out and could take a week to get new one. They asked us do you want that. We refused to take the display piece as we paid for new guitar and agreed to wait . With-in an hour we received message that our guitar is being dispatched. Received delivery on 28th Feb. On 29th of Feb we have complained that the guitar they have delivered us, got defect in volume knobs as it was not fitted properly and more likely they have sent us the display piece as they told us they didn’t have any new piece left . Send a video of guitar by email. There was no response, so called up and they said they will look into it. They send a mail that the video is not clear so send pictures. So send lots of pics from different angles that shows clearly the fault but first they didn’t agree and start arguing. I am really surprised that I have paid £259 for new guitar and I got response that we can see the problem but there is an “Allen key” given, please do it yourself. I paid for the new guitar and when you can see the problem ,instead of replacing it with new one you are telling customer to do it yourself as you got your money and you don’t care. They have send me the faulty display guitar and I will strongly warn everyone not to purchase any stuff from this company who don’t take the responsibility of the product they are selling. I will never order or recommend this supplier to anyone. Please Beware of Andertons Music Co.”

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Posted 5 years ago

“Ignores after sales emails and Facebook messages reporting a damaged unit. looking at reviews across multiple platforms can see there are a lot of unhappy customers. should of stuck with gear4music.”

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Posted 5 years ago

“Ordered a guitar that got lost in the post. Andertons did absolutely nothing to help, didn't bother to answer emails and don't seem to care that they have breached our contract. I will certainly never be ordering from them again, I don't really mind when things go wrong the measure of a good company is how quickly, efficiently and pleasantly they put it right. In this instance Andertons have failed in every respect and are still refusing to put the mess right! SHOP ELSEWHERE!”

Helpful Report

Posted 6 years ago

“Re: order no. 124779150985 Right, is this some kind of a joke?? Yesterday our dad placed this order and it's taken you till the end of today to tell him you have issues with my payment when your site accepted my order!!! There are no issues with his account and he has made a few purchases since ordering with you. Now your phone line is closed. Seriously, I've never experienced such tosh. Just cancel the whole order and we'll take our business somewhere else!!! You've delayed this because you are inept. You don't deserve our time or money. Waste of time... totally inept, Andertons never even had the courtesy to ring my dad, just sending everything through emails, we want to speak with a human being!! Their loss anyhow, they lost a sale through their inept management. This order was for a gift to my brother for his 18th. Bad show.”

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Posted 6 years ago

Andertons Music is rated 2.9 based on 43 reviews