“Not happy at all with Anglian windows. They replaced my bedroom window
I had vertical blinds which they obviously had to remove. The blinds are ruined and just thrown down. I have contacted the company that fitted the blinds and the cost is £300!
Also, each night there is condensation on the windows and the bedroom was covered in dust.
It is difficult to sleep in a room with no blinds
I also don't know when the scaffolding will be removed. I need it removed as I cannot access my garage.
I originally went with Safestyle UK, but Anglian took it over when they went into administration.”
“I do not usually leave reviews and especially not negative ones, but the way I was treated by this company was terrible and I felt I need to review it because when I tried to approach them personally about how I felt, they were least bothered. In my opinion it’s the Worst company, they are not serious about their business. They are extremely unprofessional.
We wanted to get a consultation from them about making a porch and booked an appointment with them for 10am on a Saturday, they confirmed the appointment during the week on phone and via email. Come Saturday 10am, 10.15, 10.30 - forget someone coming out, they didn’t even call to inform us that no one will be coming. We rang them twice and they said someone is on their way, it was then 11.45 and no one was there. When we rang them, they had nothing to say except offer a rearrangement of the appointment.
We said perhaps it’s a one off and picked the next Saturday at the same time. Here I am on that Saturday, it’s 10.40am and no one has bothered to come and when we rang them they said yes there is a booking on the system but no one is coming. When we asked them for an explanation of how we have been treated and we are disappointed with the past 2 weeks they said “all we can do is apologise and offer another appointment”. They had no explanation of why this has happened.
I’m highly disappointed and do not recommend them to anyone.”
“Guess looking at these reviews I'm lucky ...basically been waiting for them to turn up to give me a quote ...didn't bother turning up ...probably another window company going under..”
“So disappointed with them, we had the doors and windows installed, the windows are ok, the doors are leaking we call them out and they always need parts but never come back, they say Covid caused delays. Still under warranty, going to trading standards because so bad.
Don’t use them this is the worst service ever.”
“Please please please do not go with this company. Dishonest and after they give you your quote they will make something up to get more money off you. Plus getting your money back is really hard as they don’t reply to any of your emails and the 0800 number gets through to nobody. Go with a more local company if you can.”
“Initially, prior to installation the service appeared professional and competent, sadly it wasn't the case upon installation and the corrective work needed post installation!
Day of installation - arrived, removed old patio windows and then subsequently realised they had left all the fittings behind in Peterborough ( I'm in Essex) and its Nov.
The resorted to try an refit my old patio windows while they got someone to deliver the missing fittings from Peterborough. ...3hrs later missing parts arrive and the out come my patio doors again.
Seems to be progressing but daylight hours and the fitters starting bemoaning their day and journey back home. They finish but upon their departure we realise the non sliding door wobbles and big draft from gap between frame and door. the trim around the door is bowing and the vent is like a boomerang leaving a big gap and draft.
Contact Anglian Windows the next day and wait 3.5 weeks before a reply, offered an engineer visit to rectify TBC, wait 3 weeks engineer arrives, agrees faults, makes list and leaves.
Wait 3 weeks ...ring customer services to chase and get another works appointment in a months time! ....same engineer turns up! I was told this and that needed to happen on the 1st visit to rectify the errors at installation. As it transpired the rectification involved a sealant gun and some sealant ....Nearly 3 months I wait for poor quality workmanship to be rectified and not even an apology
Not recommended, customer service needs some training.”
“Anglian just fitted 19 windows for me, they are fabulous, the fitters were great and they completed the job in 3 days. This has transformed my home. It's the second time l have used Anglian and l would recommend to my friends. Look at what else is out there definitely best of the bunch.”
“We had Anglian windows installed 30 years ago, they are brilliant and still as good as new.
Now, seeing the 1 star reviews I would not touch them with a barge pole.
I also get, on average, about 10 junk emails from them a day.
Why are they still in business.”
“Please stay away from this shambolic Company! The whole process was a total nightmare, and we just wish we had gone elsewhere! We required new front doors and were promised these would be fitted before Xmas, well that didn’t happen plus SO many issues along the way! How this company has any business is beyond me. Sadly no one was willing to take any accountability even after I raised a formal complaint, all they want is your money! Poor communication, poor processes, awful customer care, unfilled promises – stay away!”
“I Rang Anglian windows as they happened to be the first that popped up. I wanted a 2ft x.5ft casement window a side window positioned in the dining room. I told the lady i was getting water coming into the house as the seals had perished, i was booked in for the following Thursday but on the Tuesday before i recieved a VERY Rude and horrible man telling me the price upfront would be at least £800, and made to feel i couldnt afford it and his telephone manner was Utterly disgusting the way he spoke to me.
Anyway ive got fixed up nicely with Lancashire glazing £355 less than the ridiculous price he told me over the phone, he really couldnt be arsed coming out, that was it!!
DON'T USE.”
“We had our Anglian windows fitted 7 years ago. Since then we have had to replace six handles that broke. One glazing panel that became misty. Had the engineer round twice to try and sort drafts. Anglia use the cheapest product for the highest price. The design of the windows is very poor. Bad thermal properties and poor sound insulation. The fitting was very poor and the frames and sills are covered in condensation due to non or little insulation when fitting. The rubber on the windows is not man enough to stop draughts and the windows are so thin they bend allowing in even more cold air. This is a terrible company with a terrible product. Don’t believe what they tell you. They only want your money and don’t care about a quality product or customer satisfaction. Please take my advise and avoid Anglia Windows.”
“If we could leave minus star rating they woukd get minus 10, Had the salesman out to our new build, told him everything we needed and required for building control, their surveyor come out after to measure up, never heard a thing until 16 days afterwards asking for the signed survey to be returned, which we had never received to which the customer service manager tried telling us we were lying, when the document was emailed over to us and we checked though it, everything had been changed to how the surveyor wanted them the rating of the windows had been changed the design the only thing that was what we had asked for was the front door, every window design had been changed, we emailed the customer service manager with our concerns and we never had a reply from her, we asked them to cancel the contract the salesman called and told us to sign the contract as it was what we had asked for, we said no, cancel it, we then had the area manager call us and said the same it was what we had asked for, then tried threatening us with court processing if we didn't sign the paperwork. We asked for our deposit back which he said he couldn't do as we had left it too late, even though it was their fault as the surveyor was supposed to have
left the paperwork with us, this company is a ripe off too, went to another company and have got the windows for half the price these were going to charge us. I would never recommend Anglian to anyone unless you want to be ripped off and called liers”
“This isn't to do with an Anglian installation but a couple of months ago I was driving my car and was tailgated for about a mile by someone driving an Anglian van. The driver was literally in the boot of my car. On approaching a junction, the driver overtook me when there was a car waiting to turn out of the junction. There was a number on the back of the van to report how the van was being driven. I phoned Anglian and left all the details including the registration and fleet number of the van and I was told that someone would contact me within five working days. I phoned them again after two weeks as I had not heard anything. They apologised and again said that someone would contact me. Now over three weeks later I still haven't heard anything. I am so glad that I now know how badly this company treats people that I would never order anything from them. I feel so sorry for everyone who has spent a lot of time and money on home improvements with this company and be treated so badly.”
“Had my windows fitted no issues was very happy with work so arranged to have new guttering , my installation was cancelled twice finally fitted top guttering no issues, my porch guttering was another matter they informed me my whole porch was coming away from house and would need replacing I had 3 independent builders to inspect to be inform ed my porch was fine Anglia eventually returned after some dispute about my porch and removed asbestos put in bags left on my drive I had to ring 3 times to chase appropriate removal this took about 6 weeks. . They completed my guttering and asked for payment, on inspection there were several things wrong they had not finished downpipe off was left with gap at the top, glue everywhere coming out of brackets , they had reinstalled an old bracket and there was a deep scratch in the roofing of my porch I sent pictures requesting that once this had been amended I will make final payment.again I rang several times to get the work done in the meantime I was constantly being called to make a payment eventually message got through and work done but they had left a damaged mark on my new downpipe and wiring left in an untidy manner I emailed with photos 10th October and a return email advised that this would be amended that Thursday or Friday, didn’t happen again they were constantly ringing for payment, on 29th November I received a call from the Manager advising a letter had been sent adding 4%onto my total I explained I was waiting for work to be completed he was unaware I forwarded original email sent 10/10/23. The letter I received advised i was being charged an extra 4% for installation of garage doors I do not own a garage. Work eventually completed I made payment the original quote, a week later I receive a call from The Manager stating they hadn’t received payment I advised I had paid via card the previous week. I will let you decide if this company is worth the hassle look elsewhere .”
“Anglian came and gave us a quote to replace our windows. High pressure tactics from the salesman - lots of discounts that were only available 'today'. Lots of pressure to sign the contract immediately.
We resisted his tactics and got quotes from a couple of other companies - they were less than half the price of Anglian.
Anglian kept phoning up and offering bigger and bigger discounts to get the work. They ended up offering to match the cost of the company we decided to go with - so were willing to reduce the price to less than half of their previous 'heavily discounted' quote.
After this experience I would never give Anglian any business on principle - clearly they were trying it on and out to rip us off for as much as they could get. Avoid.”
“Don't use this company. Had nothing but trouble with them. Door installed minus handles. Faulty from the get go - constantly complained got to the point we couldn't get in or out and had to use the back door. They eventually came out to adjust the hinges did nothing about the lock apart from dw40 but within a week we were locked out at 10pm in the evening and had ti call a locksmith which Anglian are refusing to reimburse”
