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Ann Summers Reviews

3.4 Rating 110 Reviews
60 %
of reviewers recommend Ann Summers
3.4
Based on 110 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
On-time Delivery
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
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Phone:

0845 456 6948

Location:

Gold Group House, Godstone Road, Whyteleafe
Surrey
CR3 0GG

How quickly does Ann Summers resolve customer queries?
(4 weeks ago)
Greater than 55% of reviewers feedback is Ann Summers takes over a week to resolve customer queries.
(4 weeks ago)
76.47%
Industry Average
Hello Ann Summers - THANK YOU IVY IN THE CANTERBURY STORE - KENT!! Very Happy Customer thanks to sales lady Ivy!! It is about 7 years since I went into an Ann Summers shop and last time I did it was Westfields London and I found the staff to be a bit over familiar calling me darling etc. Despite the bras being very good quality I didn't go back as a result. However, yesterday I was shopping in Whitefriars Canterbury Kent and decided to go in to see if I could get a decent bra. I was served and fitted by a young woman called Ivy . She was absolutely brilliant and not only found me the right size bras - but on request matched the 5 bras, I went to not purchase, with underwear. I spent about £135.00 and because of SUCH EXCELLENT SERVICE FROM IVY I have gone on line and spent the same again in underwear - now having the sizes that fit me perfectly!!! AND THANKS TO IVY - I will remain an active purchaser - I do hope Ann Summers reward and look after such excellent staff when you have them on board!!!
- Dorinda (Dodo) Briggs
Popped into the shop in Peterborough on a brisk November morning and was pleasantly surprised by the attentive service after having looked on the asuk.
- Anonymous
Visited your Cardiff City centre store with my wife and Carys was amazing. Nothing was to much trouble, exceptional customer service. A great example of how you should be treated as a customer. Please continue to get the bigger sizes and not just the size 6-8. 5*****
- Anonymous