Hi Susan,
Thank you for your four star review. We aim to deliver printed bags within 7 workings days from proof of approval, one of the quickest turnaround times in the industry. I am sorry if the turnaround time on your order wasn't as you had originally desired, on rare occasions delays during the production process can occur. I would like to reassure you that we will always do our up most to meet a deadline and will always keep you in informed of the progress of your order. Thank you for your comments. I hope you were pleased with your quality of your printed bags and white tissue paper you purchased. I wish you a nice week and hope you get time to relax over the bank holiday.
Charlotte
“I ordered carriers bags and was given a delivery date of 2 days later. To my surprise they were delivered the next day, less than 24 hours after ordered.
Fantastic service, good quality. Its great to have a nice surprise & good customer service from a business you have just started dealing with.
Keep up the great service, it has gone a long way.”
Hi John,
Thank you for your five star review and very kind words regarding our customer service. We are very proud of our team and enjoy what we do. It is great to receive such positive comments!
We hope you order again soon.
Thank you
Charlotte
Hi Tracy,
I am so happy to hear that you are pleased with the bright green and pink twist handle bags you ordered from us. I hope you have a great week!
Charlotte
“Needed to purchase some bags to be used as gift bags at an event. Found APL Packaging through googling. Website was easy to use and I found the bags I required in a couple of minutes or less. Check out straightforward and items were delivered the following day with no issues. Would use APL again and happy to recommend others do the same.”
Hi Elizabeth,
We’re really happy to hear that you enjoyed ordering from APL! Thank you for this kind review and we look forward to your next order. Enjoy the sunny weekend!
Dominic
Hi Lee,
Thank you for this review, it’s great to hear that you enjoyed ordering from APL! We look forward to working with you again in the future.
Dominic
Good morning Wayne,
Thank you for telling us that your delivery did not arrive as soon as we said on our site. Your order was placed 5 minutes before our cut-off point and should have been dispatched on Friday for delivery on Monday. I’m sorry that your order was overlooked and did not arrive until Tuesday. This is an extremely rare occurrence. I have discussed this issue with our warehouse manager to ensure that every order right up until 4.30 pm is sent out for next working day delivery.
We take all feedback extremely seriously and I want to assure you that we will use your response to improve our delivery service. Once again I can only apologise for the late arrival of your order. I hope you are pleased with the way your comment has been addressed and that this unusual error does not deter you from using APL again in the future.
Dominic
“I spent time comparing with other companies and found APL one of the cheapest. We were very happy with the speedy delivery and quality of items ordered.
Definatley will place an order again in the future.”
Hi Michelle
Thanks for your kind review, we’re really happy to hear that you’re pleased with our service and the quality of your products. We look forward to your next order.
Dominic
“The site was very clear and easy to use.
Price was great. I've been looking for one supplier of inexpensive packaging which i can buy several items from instead of all from different sources.
Delivery of items was very quick.
Very happy with my items quality.”
Morning Cheryl,
Thanks a lot for your kind feedback, we really appreciate it! We’re really happy to hear that you’re pleased with your items and that you found our site easy to use. We look forward to you ordering from us again in the future.
Dominic
Hi Johanna,
Thanks for your kind review of our service, we’re happy to hear that you’re pleased with your bags. We look forward to hearing from you again in the future.
Dominic
Good afternoon Ian,
Thank you for telling us that your box order did not arrive in perfect condition. This is a very rare occurrence. I have discussed your order with our warehouse manager to make sure this mistake does not happen again. Your consignment was packaged incorrectly by placing your matchbox style gift boxes in a mailing bag and in a second unprotective plastic bag. This is insufficient protection for your order, which should have been packaged in an outer box. We will ensure that this is adhered to in the future. I have been in touch with you to discuss how we will replace these boxes and we will dispatch new ones as soon as we hear back from you. Once again I apologise for the condition of your order and hope we can restore your faith in APL.
Dominic
Hi Christine,
Thanks for this kind review, it’s great to hear that you’ve ordered from APL again! We’re happy to hear you enjoyed our service this time, too. We look forward to your next order.
Dominic
Hi Maureen,
It’s great to hear you’re happy with your bags and that you found our site easy to use. Thanks for your review and we look forward to you ordering from us again soon.
Dominic
“Next day delivery was fantastic. I used you and not another comoany because you could guarantee next day.
Great updates re delivery too.
Super. Would recommend you to others.”
Morning Danusia,
Thanks for taking the time to leave this review, we really appreciate your kind feedback. We’re really proud of our quick delivery turnaround, so it’s great to hear you found it useful. We look forward to hearing from you again.
Dominic
“Friendly one to one service. When I realised I had placed the wrong order it was sorted by APL immediately and without any issue and my correct order was delivered next day. Quick delivery, good quality product at affordable prices. I will definitely be using this company for my business going forward.”
Hi Leanne,
Thank you for your kind comments regarding our bright pink twist handle bags. I am very happy to hear that you feel we are a friendly team (we like to think so) and that you plan to buy from us again. Enjoy the rest of your week.
Charlotte
