Hi Stacey,
I am so happy to hear that you are pleased with the mailing bags, tissue paper and rope handle carrier bags you purchased last week. It is wonderful to hear that you plan to purchase from us again in future, we look forward to receiving your next order.
Charlotte
Good Morning,
Thank you for taking the time to write a review about our white plastic bags. I am pleased to hear that you are so happy with our products and service.
Enjoy your week!
Charlotte
“Very pleased with speed of service. Delivery was in one day as stated, with constant updates. Easy to navigate website, no problems at all. Will use again.”
Hi Jeevan. Thanks for taking the time to write a review of our clear plastic carrier bags. I am very happy to hear that you are pleased with our website and speed of delivery. I am thrilled to know that you are planning to purchase from our site again! Have a nice bank holiday weekend! Thanks Charlotte
“I purchase my carrier bags for our family store and have been very pleased with the quality of the bags up until this order.
The black bags be purchased in the past were are very god strong quality but this tiome they were extremely thin and you see through them.
I won't be purchasing any further products from APL.”
Hi Susan
Thank you for your comments. After two previous orders I am concerned to hear that the quality of the bags in your third order were not up to our normal high standards. I would like to apologise for this issue, we take all feedback very seriously and in response to your feedback our warehouse manager, Jo, will be checking the remaining bags in our warehouse to ensure that this issue does not impact any further orders. Had you contacted us about your bags we would have happily made every effort to rectify this issue and exchange them for you immediately. Jo has tried to call you this morning but did not manage to get through; she will call you again later today to discuss the issue and arrange for a new box of carrier bags to be sent to you. After two fulfilled orders I am saddened to hear that due to this resolvable error you will not be shopping with us again. I hope that the way we are responding to your feedback restores your confidence in APL and encourages you reconsider purchasing with us again.
Thank you, Charlotte
“Fantastic customer service, went out of their way to get my order out for next day delivery. The bags I received are top quality and a fraction of the cost I would have paid from anywhere else. Would definitely recommend this excellent company to everyone.”
Hi Sue, thank you for your review of our black gloss rope handle bags. I am very pleased to hear that you are so happy with our service and will be recommending us. I have passed your comments onto our Commercial Manager Simon (Simon is the person you spoke with on the phone). I hope you have a great week and we look forward to receiving your next order. Thank you Charlotte
Hi Jools, thank you for your kind review of our clear plastic carrier bags. I am pleased to hear that you are happy with the quality and with our delivery service also. I hope you have a nice week. Charlotte
“great product excellent quality, and easy to use web page the products are well dicribed and the layout is great, very speedy delivery, dealt with Simon over the phone and he processed to the order very efficiently.”
Hi Kevin,
Thank you for your very kind review of our website and matt black rope handle bags. I have shared comments with Simon and the rest of the team. I hope you have a nice week and we look forward to working with you again in future.
Charlotte
“In September my granddaughter was still born & as a result we started a foundation to help other families as well as raising money for research. We try & do community events to help rasing money. Obviously cost of items is a big decision on what we purchase because we want as much money to be going to help our cause & not on merchandise. I found APL on google, they were very reasonible with their prices so i ordered from them. Always you take a risk when you use a company you haven't used before. There was no need to worry because my order arrived very quick (next working day), the items were very good quality & I wouldn't look anywhere else when ordering in the future. Very highly recommended. Thank you”
Hi Susan,
Thank you for your kind and considerate review of APL, we are really happy to hear you are pleased with our service. Your feedback is greatly appreciated, especially as this is your first time ordering from us. If you would like us to share the work that you do please get in touch and we would be happy to mention you on Facebook and Twitter. In the past we have promoted charities and trusts, so we would be more than happy to support the work that you do.
Have a wonderful Easter, Dominic.
Hi Sheila, thanks for your feedback! Glad to hear you enjoyed our service, I'll pass these kinds words on to the rest of the team. We look forward to working with you in the future! Dominic
“Very easy website and even when I emailed for advice I received a very quick response. I ordered the items on Fridaya nd received them this morning - excellent service and perfect product for what we were looking for.
Many thanks”
Hi Leane
I’m so pleased to hear that you feel our service is excellent and our rope handle carrier bags are ‘perfect’! I will share your feedback with the APL team.
I hope you have a nice week and that the weather is good in Glasgow!
Charlotte
Hi Philip, thank you for your review of our orange plastic carrier bags, I am happy to hear you are pleased with the bags and with our service. Have a lovely week. Charlotte
Hi Carrie
Thank you for your review of our matt black rope handle bags and for your comments about our service. It is great to hear your feedback regarding the quality of the bags, we hope to see you order again soon. Thank you, have a great week.
Charlotte
