Hi Ann-Marie
Thank you for your review of our white rope handle carrier bags and white tissue paper. It's wonderful to hear you are delighted with the products.
Have a nice week
Charlotte
Hi Mark,
Thank you for your review of our large white plastic carrier bags, it’s nice to hear that you’ve had such a positive experience and will be ordering from us again. I look forward to receiving your next order.
Have a great weekend; let’s hope the sun comes out for it!
Charlotte
“I was really impressed. I looked long and hard online for bags and yours looked the best, and the price, for my very new and very small business, was excellent. When the bags arrived I was even more delighted, the quality was superb. It was very quick from order to delivery and I will be extremely proud to give the bags away at wedding fairs over the next two weeks as they are such good quality, something I am trying to convey for my business. I will be back for more in due course. I would have marked this up at 'Excellent' if you had a star for it! :0)”
Hi Colette,
What a wonderful review to read on a Friday afternoon! Thank you for your extremely kind words. I am so pleased to hear you love our enviro bags, we are also very proud – the bags are superb quality! My team wish you all the best for your new business venture! I look forward to receiving your next order, in the mean time if there’s anything else we can help with please get in touch. Have a fantastic weekend.
Thank you.
Charlotte
“As expected except paid for next day delivery but did not arrive next day (a Saturday) so due to Sunday and bank holiday it was Tuesday before delivery . 5 days after order
Ian”
Hi Ian,
Thank you for your comments regarding our delivery message. I'm sorry if you feel our communication is unclear, we do try our best to make all our messages as comprehensible as possible. On the bottom of every page of our site you will find a message “Next working day delivery only £4.95” by “working day” we mean Monday to Friday (not including bank holidays).
I'm sorry if this message wasn't clear to you, we do work hard to continuously improve our message and communications so I take on board your feedback. We are currently in the process of developing a new website and I will make sure that our delivery message is as clear as possible.
If in future you do require a Saturday delivery please give us a call on 01903 2020333 and we will arrange this for you no problem (please note Saturday delivery does currently cost a bit more than our normal delivery charge of £4.95).
As you've pointed out your order was delayed an additional day because of the bank holiday, as standard bank holidays are not considered a working day by our courier company and therefore do impact our delivery dates. Once again I'm sorry if this wasn't clear to you; we take on board your feedback and will address this concern on our new website.
I hope you’re pleased with the white economy plastic bags you ordered from us and that my response has clarified our delivery details. Ian, if there is any further information you would like then please feel free to give us a call and we’ll happily answer any questions you have.
I hope you have a nice week.
Thank you
Charlotte
“I did inform you my entry phone does not work and for the driver to call me when he was outside, but instead I had a text message saying I wasn't in which wasn't the case. When I called the courier company they said they did not receive that message from your company.”
Hi Amber,
I am sorry to hear that your special delivery message was not passed on to Interlink Express. I can see from our tracking information that you received your boxes next working day as expected but there was a hiccup along the way. This was a human error on our part and I apologise that you’ve had a negative experience; I would like to reassure you that this is a rare occurrence. We take all feedback very seriously and I will share your comments with our team to ensure that this does not happen again. I hope you are pleased with the pop up boxes you ordered from us and that I’ve restored your confidence in APL.
Thank you
Charlotte
“Website easy to use delivery time is so quick its unbelievable, Attractive colours for the bags and prices are really good. I only wish d prices on printed bags is not so much and delivery time is less
PS: Honest review from new customer you wont regret shopping on dis sight”
Thank you for your five star review. I am very pleased to hear that you found our website easy to use; we work hard to continuously improve our site based on feedback from our customers. It’s great to know that you like our twist handle bags and find our range of colours attractive. Thank you for your comments regarding printed bags, we offer a very high quality print and one of the quickest turnaround times in the industry. We are very proud to offer this service and we promise that you will be delighted with the quality of our printed bags. We are one of the only companies to clearly publish our printed prices online and I can assure you that the price you see on our website is the price you pay, there are no hidden charges or delivery costs. I can see that on this occasion you didn’t order our printed bags, but if you would like discuss them further please do not hesitate to get in touch. We will gladly assist you and work out the best option according to your budget. I hope you have a great week and we look forward to your next order.
Charlotte
Hi Brian,
Thank you for your 14th order and taking the time to review APL. If there's anything else that we can do to increase our rating to a five star then please feel free to get in contact with us, likewise if there is anything that you would like to see us sell that we do not currently offer please let us know how we can help you further. I hope you have a lovely week.
Charlotte
Hi Kerryanne,
Thank you for your review, I hope the weather in Glasgow is good this weekend! Have a lovely weekend, we hope to see you order again soon!
Charlotte
Hi Gregory,
Thank you for your review of our white plastic carrier bags. It's great to hear that you received all the information you needed with regards to delivery. I hope you have a lovely bank holiday!
Charlotte
Hi Anthea,
Thanks for reviewing our gift boxes, ribbon and carrier bags! I'm happy to hear that you're so pleased with everything!
Have a wonderful bank holiday weekend!
Charlotte
Hi Katie
Thanks ever so much for your feedback! It’s fantastic to hear that you are impressed with our service and will be buying from us again in future. I hope you have a great week and get some time off over the weekend to enjoy the bank holiday!
Charlotte
