“Very user friendly site, easy to order and excellent delivery times.
Would highly recommend to anyone wanting quality items from an efficient company.
Will definately be using again.”
Hi Lesley
Thanks for your feedback, I'm so pleased to learn that you like the plastic carriers and tape handle bags!
I hope you have a nice weekend!
Charlotte
“My first order with you. Cheaper than a competitor that google threw up. Delivered on time to my work address and with full details (name) on delivery label.”
Hi Steve
Thank you for your review of our vest carrier bags and delivery process.
It's nice to hear that you feel the bags are a competitive price! We work hard to offer our customers the best prices with the highest quality products. I hope to see you order again soon!
Have a great week
Charlotte
“Product is fine, but although I rang on more than one occasion to find out about availability of the item & was told someone would get in touch with details, no one did.
Not too bothered as I would still use your site, easy to order, very quick delivery.”
Hi Jackie,
I'm pleased to hear that you liked the counter bags you ordered. I would like to apologise that your query was not followed-up as promised. We are very proud of our team and this is very usual. I will share your comments with the team to ensure that this situation doesn't arise again. I'm ever so pleased to hear that you will be shopping with us again, I have full confidence that your next order will meet our usual high standards. If you would like any further information about any of our products then please feel free to call us on 01903 202 333.
Have a great week
Charlotte
Hi Mary,
Thank you for taking the time to review APL and our frosted carrier bags, ribbon and labels. I have passed on your feedback regarding the folded bags onto our Warehouse Manager, we will use your comments to help improve our fulfilment process. I am delighted to hear that you like the quality of our bags, we work very hard to source the highest quality products.
Have a nice week.
Charlotte
Hi
Thank you for your review or our black gloss rope handle carrier bags.
I'm so pleased to hear that they are what you have been looking for.
Have a lovely week.
Charlotte
“The website was fairly good, although I was instructed to call the office to complete my order as one of the items was out of stock. I did this, and informed that the items were required for a specific event that was taking place the following week. I was assured that all items would arrive in time. They didn't arrive, not even the ones that were apparently in stock. I called back, and was told I couldn't speak to the person I had arranged the order with, and that he would call me back. He didn't call. Eventually, a few weeks later, they arrived, but far too late for the purpose they were ordered for. Disappointing. The quality of the items was actually very good, just a shame we couldn't use them in time.”
Hi Sam,
Thank you for your comments. Firstly, I would like to apologise as you've not received the high quality service that we are very proud of. On reading your review I immediately investigated what happened with your order. There was a miscommunication between the person that took your order and the person fulfilling your order, there was also a slight technical glitch with our system which caused the order to be delayed further. I would like to reassure you that this is a very rare occurrence. I would also like to rebuild your trust in APL by letting you know that your feedback has already been acted upon to improve our service. I have discussed the issue surrounding your order with the person who placed it and our Fulfilment Manager to ensure that all future communications are as clear as possible. In addition to this, we are launching a new website and order processing system within the next couple of weeks which will overcome the technical glitch that delayed your order. Thank you for your positive comments concerning the quality of our products, we appreciate your feedback. I am once again very sorry for the poor experience you've encountered; I hope that our actions and response to your review have restored your confidence in APL.
Thank you
Charlotte
“Very helpful especially as my order went wrong (my own error with card numbers) and one phone call put that right and the order arived next day. Many thanks.”
Hi Linda
I am so pleased to hear that you've had a great experience shopping with APL and when speaking to our team. I hope that you are happy with the kraft bags you ordered from us.
Have a wonderful week!
Charlotte
Hi Holly,
Thanks for your feedback, I'm thrilled to hear you like the black enviro rope handle bags. I hope to see you order again soon!
Have a nice week
Charlotte
Thank you for your review of our Jute carrier bags and service. I will share your comments regarding our range of jute with our Product Development Manager. Thank you for your very kind words about our service, it is great to hear such positive feedback. I hope to see you order again soon.
Charlotte
What a nice review to read, thank you for your kind words Jeremy! I'm so pleased to hear that you like our white environmentally friendly rope handle bags. We look forward to working with you again soon.
I hope you have a lovely week.
Charlotte
Hi Talia,
Thank you for leaving a review of our blue heavyweight counter bags and white twist handle carriers bags. I will share your kind comments with our Fulfilment Manager. It is great to hear you will be purchasing from us again in future. I hope you have a really nice week!
Charlotte
