APL Packaging Ltd Reviews

Name: APL Packaging Ltd
Rating: 4.82

4.8 Rating 2,065 Reviews

96 %

of reviewers recommend APL Packaging Ltd

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the initial order was unfortunately incorrect, the speedy response and great customer service delivered a replacement in 48 hours.”

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Posted 8 years ago

Hi Dan I'm so sorry the order didn't go smoothly straight away, however, it's great to hear Shirley sorted the problem quickly for you! We wish you a Merry Christmas Charlotte

Posted 8 years ago

“Brilliant service.”

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Posted 8 years ago

Thanks Jane and we wish you a Merry Christmas! Charlotte

Posted 8 years ago

“excellent service and only to happy to help.”

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Posted 8 years ago

Thanks for your review Eric! Have a great week and Mery Christmas! Charlotte

Posted 8 years ago

“Always providing excellent customer service - Great company, Great people. Saf”

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Posted 8 years ago

As always it is a pleasure working with you! Best wishes Charlotte

Posted 8 years ago

“Delivery mess up that was not your fault (or mine) was sorted out quickly by Katie at APL after one phone call. And she phoned me back to say it was done. Top marks.”

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Posted 8 years ago

Hi Julie I'm sorry that the delivery didn't go to plan but very pleased Kati was able to sort it out for you so quickly! Have a great week. Charlotte

Posted 8 years ago

“Only samples so far – but blindingly efficient. I don't feel I have to look any further for what I want if a suplier can be this efficient.”

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Posted 8 years ago

HI Matthew Thank you so much for your very kind review! It's great to hear that you were pleased with the samples, we will look forward to working with you again soon! Charlotte

Posted 8 years ago

“They kept me informed about my package, so I knew exactly when it was being delivered and the product is great, just the job for my business.”

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Posted 8 years ago

Hi Julie It is a pleasure to work with you and grea to know we helped your business! Best Wishes Charlotte

Posted 8 years ago

“I ordered, by telephone, and paid for, some plastic carrier bags last Thursday. The order failed to materialise, which I was not aware of until Saturday, obviously too late to do anything before Monday. I left a voice message, but I had to telephone again on Monday morning to discover what had gone wrong. Eventually someone from dispatch telephoned me back to say that those bags were not available in stock. I was offered an alternative which I had to accept. Poor service on this occasion. Never had an issue before.”

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Posted 8 years ago

Hi Annie After years of working together without any issues I'm so sorry on this occasion we have let you down, as you mentioned in your review this is unusual for us as we always do our up most to exceed the expectations of our customers. On very rare occasions things may go wrong and I'm sorry on this occasion it has for you, it was an unusual error that meant the call was missed and we are very sorry. I hope that the way we got the replacement bags out to you so quickly helped to avoid any inconvenience. I hope that the way your feedback has been handled restores your confidence in our service. If you'd like to discuss anything surrounding the issues do please get in touch. Best Wishes Charlotte

Posted 8 years ago

“They provide smart looking boxes in the sizes I need for my business with fast delivery and a very helpful staff to address all my queries.”

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Posted 8 years ago

Jean-Pierre, thanks for your very kind review! So pleased you like the boxes, Charlotte

Posted 8 years ago

“Shirley made me happy! She was completely responsive to what I needed, got my order sent ahead of the time she originally promised once she found out I needed them sooner and is an incredibly friendly, yet professional person. Not only that, the bags are gorgeous!! Everyone on my committee is thrilled with them, and so am I.”

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Posted 8 years ago

Hi Jo Ellen I have read your message to Shirley and have shared with the team :) Thank you for the fab feedback We are delighted you love the bags! Charlotte

Posted 8 years ago

“Next day delivery, great choice of products. Will definitely use again for packaging!”

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Posted 8 years ago

Thank you for your review Nat, best wishes Charlotte

Posted 8 years ago

“Very quick delivery even though I had placed my order after to cut off time for that day.”

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Posted 8 years ago

Hi Hannah Thanks so much for your review! It's great to know we could help you :) Best Wishes Charlotte

Posted 8 years ago

“When I telephone APL they are always friendly and helpful.”

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Posted 8 years ago

Hi Kerry That's so kind of you to say! Have a lovely week Charlotte

Posted 8 years ago

“Rapid reliable delivery, superb quality, and great product choice. Thank you! I feel very confident making more orders in the future....probably very soon!!”

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Posted 8 years ago

Good Morning Fiona Thank you so much for your very kind review! I am delighted that it was the first thing I read this morning, what are great way to start the week. We look forward to working with you again :) Have a great week Charlotte

Posted 8 years ago

“The product is as stated, well packed and delivered promptly. Was informed of dispach, helpful and friendly staff. Thank you.”

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Posted 8 years ago

Hi Rita Thank you so much for your review, I will share your comments with the team! Charlotte

Posted 8 years ago

“Very helpful! Made my life a lot easier as i didn't really know what to get. And more to the point very happy with the results????”

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Posted 8 years ago

Hi Anne Thanks so much for your review, I'll pass your comments onto Simon who helped you on the phone :) Have a fab week! CHarlotte

Posted 8 years ago

“Very helpful! Made my life a lot easier as i didn't really know what to get. And more to the point very happy with the results????”

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Posted 8 years ago

Hi Anne Thanks so much for your review, I'll pass your comments onto Simon who helped you on the phone :) Have a fab week! CHarlotte

Posted 8 years ago

“After a lot of searching I found that you had the product I needed at the best price. Delivery was extremely quick & I appreciated the text updates.”

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Posted 8 years ago

Hi Rachel Thanks so much for your review! I'm so pleased you found the bags you liked and they arrived quickly. Have a great week Charlotte

Posted 8 years ago

“Quick delivery”

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Posted 8 years ago

Thanks Marie!

Posted 8 years ago

“Product arrived in perfect condition and exactly as advertised. Next day delivery was extremely helpful too.”

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Posted 8 years ago

Hi Laura Thank you so much for your lovely review! I'm so pleased that you like our ring boxes and they arrived safely. Have a great weekend. Charlotte

Posted 8 years ago

APL Packaging Ltd is rated 4.8 based on 2,065 reviews