“Products are great and delivery is always on time or quicker but really its the customer service that stands out way above the usual standard. Keep doing what you're doing APL; we'll be back time after time!”
Hi Gina
Thanks so much for taking the time to write such a lovely review, it was myself you spoke to on the phone and as it was pleasure to help you :)
We look forward to hearing from you soon, have a lovely weekend!
Charlotte
“Very prompt delivery of stock items - couldn't ask for more.
However the service with bespoke printing of boxes leaves a lot to be desired. In particular, dealing with this service is very frustrating - the person I deal with doesn't seem to 'have their eye on the ball'.”
Good Morning Andrew
Thanks for your review. I'm pleased to hear that the stock items you ordered arrived on time.
I'm sorry you felt there was some confusion with your order of printed boxes. You placed a pre-order before Christmas and we processed the order for you with the agreement that we would print them upon their arrival and after receipt of payment. We received payment last week and thereafter were able to produce the printing plate for your boxes and we put together a visual proof for you, which was approved.
I have checked the corresponding emails and have discussed the matter with our team member who you spoke to. I apologise if you felt there was some confusion, however, we were not aware of this, if we were we would have completely reassured you that everything is under control.
Please contact us if you require any further help.
Best Wishes
Charlotte
“Order regularly, brilliant quality bags at a great price. Delivery is super speedy and I am always well informed on delivery times. Customer service is absolutely fantastic , friendly and helpful .”
“Thank goodness for APL - I urgently needed wine bags, having realised an order from elsewhere was not going to arrive, and I had a very narrow window. I found APL's site, the ordering was easy, the quality and prices were great. I ordered late afternoon, the bags arrived before lunchtime the next day. Everything was perfect - phew! - thank you!!!”
Hi Janice
I'm so pleased we were able to help you so much! It's so lovely to get such wonderful feedback.
We wish you a very Merry Christmas and a Happy New Year!
Charlotte
“Excellent service. Very prompt delivery. An error was made but Joe dealt with it very efficiently.
The plastic bags I chose are a lot thinner than I expected but they were cheaper ones, you get what you pay for! Everything else I'm very happy with”
“There was a problem with our delivery and when I called and spoke with Joe, the warehouse manager, he was quick to assist and make sure we received our products the next day at a different address. Thank you!”
HI Candice
Thank you so much for your review, I've shared it will the whole team and have given Joe a well-earned pat on the back, he's a superstar!
Have a wonderful Christmas!
Charlotte
“Thanks everyone at APL! I ordered in the afternoon and my supplies were with me the very next day. I have used your company since opening my shop over 5 years ago. I wouldn't go anywhere else for service, quality and price! Happy Christmas!”
Merry Christmas Moira! As always it is a pleasure working with you and we look forward to working with you again in the New Year! Have a smashing Christmas!
Charlotte
“Great service from start to finish. Kept me up to date which is always the part that lets so many companies down. Spotted potential issues early and came back with multiple solutions. Boxes came out great. The 2nd time we have used APL and I will definitely be using them again.”
Hi Nadia
Thanks so much for your review! I'm so pleased that you like the tissue paper and we look forward to working with you again!
Merry Christmas
Charlotte
