“As ever excellent customer service, delivery and price. I didn't give Very Good this time because I was a little frustrated by the order basket on your website which didn't seem to save what was in it if I hadn't been able to complete my order there and then, even though I was logged in at the time under my user ID.”
Thank you for your nice comment on our customer service. However, I am sorry you had issues with the website basket, I have passed this on to our IT Dept to resolve the problem so shouldn't happen again.
Hopefully we will hear from you again soon.
Have a lovely rest of the day!
Kati
“Dear APL you guys provide an exceptional service. From the moment I placed my order to receiving the delivery I cannot find any fault whatsoever. Very pleased and will definitely use your company again. In fact I have added you to my supplier data log. Thank you so much :)”
Thank you so much for your wonderful review!
Really looking forward to hearing from you again and assist with all your packaging requirements.
Thank you also for adding us... Have a great day!
“Very good service. When you say it will be delivered next day, it is delivered next day.
One disappointment, the price has gone up since I last ordered.”
Very glad you liked our service!
I'm sorry about the price... everything's gone up a bit lately.
Hope to hear from you again soon though.
Have a great day!
“Absolutely perfect service. Very happy to help through online chat and phone calls. All the people we spoke to were extremely helpful and friendly aswell which is rare sometimes when dealing with companies. We are starting a new business and we will definitely continue to use APL for all our supplies.”
Hi Debbie
Thanks so much for your very kind review.
Your printed boxes looked brilliant!
It's wonderful to hear that you intend to work with us again.
Have a lovely week and all the very best wishes for your new business!
Charlotte
“Very prompt and professional, as usual. Also, I made a mistake with my order and when I called a nice young man sorted it out straight away, even though it was my fault! Excellent service!”
“Website very easy to navigate and very fast delivery. My only point would be the product looked darker online than in person when received. Thought it would be more of the standard burlap colour.”
Hi Kelly,
Thanks for your very positive comments :)
I'm so sorry the colour wasn't exactly what you were expecting, I will definitely check the remaining stock and speak to our supplier to make sure that we are meeting our customers expectations. We've not had any previous feedback about these bags so I will look into this now.
I hope you have a lovely weekend.
Charlotte
“Called very quickly after order was placed to make sure we understood lead timings then helped to find an alternative that met requirements. Fantastic service.”
Thank you so much for your review Samantha. It's great to hear you were impressed by our level of customer care, we look forward to working with you again soon!
Best Wishes
Charlotte
