Hi Keith,
It is great to hear that you plan to order from us again. We really appreciate your feedback and thank you for your kind words. I hope you like the organza bags. I will share your review with Shirley as I'm sure she will be pleased to know of your feedback too. Have a very nice week
Charlotte
“I`ve ordered from you in the past and as usual I`m very pleased with my order, from the ease of ordering from the web site and payment to the prompt delivery and also the quality of the products. I would definitely recommend your company to my fellow crafters, and have already passed your details on to some of them.”
“You got my order because your minimum order for free delivery was lower than your competitors; very useful for smaller retailers. Website easy to use, fast delivery.
Thanks.
Cliff.”
Hi Clifford
Thank you for the feedback regarding our delivery charge and for letting us know that you found our website easy to use.
Have a nice week!
Charlotte
Hi Ellie,
Thanks for taking the time to review our burgundy plastic carrier bags! It's great to hear you are so pleased with them and will be recommending our online store!
Have a wonderful week
Charlotte
Hi Lise
I'm thrilled to hear you loved the light blue tissue paper and that you plan to order from us again soon!
I hope you have a great week!
Charlotte
“I ordered 50 pink gift bags with handles to decorate as hen night gift bags. Cheapest deal for such quality I could find. Super fast delivery. Good strong handles and large enough to contain plenty of gifts. Would highly recommend and will purchase from here again definitely. Thank you”
Hi Mariam
Thanks for reviewing our bright pink twist handle bags! It sounds like they did the job for your event and were exactly what you needed! I hope you had a fun time! It's so lovely to hear you'll be recommending APL and will purchase from us again in future. Have a nice week!
Charlotte
Hi Emma
Thank you ever so much for your review, I'm so pleased you liked our online ordering system! I hope the cotton bags are what you wanted, it's wonderful to hear you will order from us again! Have a really great week!
Charlotte
“The quality of bags is very poor. They are not sealed properly, so I need a tape to fix it. Besides, I didn't like the way you present the price indication on your website. On the checkout page I have been watching at the price in the larger font, but actually paid the amount that was given in the smaller font. It's quite clever from e-commerce point of view, but could deceive customers. A verdict: I won't buy from you again.”
Hi Peter
Thank you for your feedback. The mailing bags that you purchased are on sale due to being ‘end of line’. It does say on our website that the products are reduced due to “the life span of the adhesive seal” and we have advised that “for a 100% secure seal the bags may need taping”.
I understand that you may have not seen the message regarding the reasons for the price reduction and therefore I will ensure it is made as clear as possible.
Unfortunately this is the first time we have been made aware that you are unhappy with your order. If customers are unhappy with their purchase they are welcome to get in touch: we will happily arrange for a collection, 100% refund for the cost of the goods, or for the items to be exchanged for an alternative product.
I appreciate your comments regarding the presentation of the totals at check-out. As a business to business supplier all of our prices are excluding VAT. The VAT and delivery charge is added to the order total at check-out. We work really hard to ensure our site is as clear as possible, thank you for sharing your experience. We take onboard all feedback and consider it seriously to ensure our customer have the best experience possible: I will look into this issue further.
I hope that the way your comments have been handled will restore your confidence in APL. If you have any further concerns to discuss please do get in touch.
I hope you have a nice week.
Kind Regards
Charlotte
“Ordered very last minute, arrived as promised the next day and was excellent quality. Will certainly use again and recommend. (My first order was as a result of a recommendation by a friend who was very happy with your service!”
Hi Joanne
It's so nice to hear that your friend recommended APL to you. It's even better to hear that after your first order you will be recommending us too! I'm so pleased that you like the plastic carriers and plan to order from us again!
Have a nice week.
Charlotte
“ApL are very efficient when it comes to next day delivery.
I usually miss the deadline on promotions but on the last occasion an allowance was made which I really appreciate which is why I'm giving this feedback!
Thanks
Hilary
Jungle”
Hi Hilary
Thank you for your very kind feedback, I'm so pleased that we were able to help you and you were able to make the most of our promotion. You've been a customer of ours for a very long time now, and it is a pleasure to do business with you. We look forward to working with you again soon.
Best wishes, have a nice week.
Charlotte
“Good fast service,best price found with you and even better with free delivery which is not set at a stupid minimum spend.
Product is of a good quality”
Hi David
Thank you for your order of our blue candy stripe bags, I'm glad to hear that you agree - they're great quality. And that you were able to make the most of our free delivery! I hope to see your place another order again soon! Have an enjoyable week.
Best Wishes
Charlotte
Hi Edward
Thanks ever so much for your very kind words, I'm so pleased you like our padded mailing bags! It's great to hear you are a happy returning customer, thank you for your previous orders too . We look forward to working with you again soon! Have a nice week.
Best Wishes
Charlotte
