Hi Nigel
Thank you for your feedback regarding our product dimensions, I will share your comments with the team and we will consider your suggestion when we update our product pages. I hope you enjoy the rest of your week
Best Wishes
Charlotte
Hello Tracey
Thank you for your feedback, it is nice to hear that you like the brown twist handle bags you purchased and that you plan to order from us again.
Have a nice week
Charlotte
Hi Karen
Thank you for your comments, I'm thrilled to hear you like the tape and bubble wrap and it arrived quickly! I hope you have a lovely week!
Charlotte
Hi Carol
Thanks so much for you review. I'm so glad you like the tape handle bags and heavyweight counter bags. It is great to learn you plan to order from us again. I hope you have a really nice week!
Charlotte
“I was truly amazed. All the updates made it possible to be in at home at exactly the right time. More than efficient. Also the package came within twenty four hours.”
Hi Sheila
Thank you for your order and your very kind words! It’s wonderful to hear that we were able to help you. We work very hard to source the highest quality products available; I’m pleased you like the bags! Have a nice weekend!
Charlotte
Hi Lynne
Thank you for your very kind words! We work very hard to make our website as easy to use as possible; I’m so pleased that our efforts are recognised and appreciated!
Have a lovely weekend!
Charlotte
“Great customer service who were very helpful when I encountered issues with my delivery. I am very pleased with my purchases and will be placing future orders. Thanks APL Express.”
“Very prompt delivery and very professional to deal with. I ordered ribbon for wedding invitations which was slightly thinner than I had expected upon arrival as I can see some of the invitation text through the ribbon. The product was very reasonably priced and I would buy from this company again.”
Hi Anita
Thank you ever so much for your very kind review. It's wonderful to hear that you plan to order from us again.
Have a lovely weekend
Charlotte
“How refreshing to find a company with a good website and who deliver when they say they will. My order was first with a company from Amazon and after 2 weeks the order didn't arrive and I had very little feed back apart from telling me it had been dispatched by Yodel! I will certainly order from this company again and it's nice that there is a name and the facility to speak to someone. Thank you so much.”
Hi Guy
Thank you so much for your very kind review, your feedback means a lot to us. I’m so pleased that we were able to help you. I hope you have a very nice week.
Best wishes
Charlotte
“I dIdn't mind paying for bag samples, but was then told that I need to pay £10 to have them delivered to Northern Ireland by courier was outrageous. Royal Mail charge same price to all of UK, and unless there isn't a post office near where any of your staff live, you could easily have popped them in a local post office.
The whole experience made me feel like a second class UK citizen, and after being told that I'd need to pay extra if I ordered any printed bags, I've pretty much made my mind up to get our bags printed somewhere that won't penalise us financially for living on a different UK land mass.”
Hi Thomas
Thank you for your review. I have spoken to my team and would like to apologise for any misunderstanding. We send all of our packages, including sample orders, via our courier partner Interlink Express, who charge us an additional fee to send to Northern Ireland. After your last email on 4th Feb my Commercial Manager Simon contacted you via email to confirm that we would send the samples free of charge. However we didn't receive any further contact from you. Your samples were sent on Friday 6th Feb and will be you within the next couple of days.
I am extremely sorry if you feel that you were treated unfairly, this was never our intention. I hope that we have resolved the issue for you.
Yours sincerely,
Charlotte Stephenson
“Absolutely amazing.
Placed my order for blue carrier bags - got a phone call very shortly afterwards from a very pleasant lady, apologising that 'blue' weren't in stock, but green could be supplied. I had no problem with colour, so was more than happy to change.
Was apologised to, once again, for the inability to cover my original order, thanked for agreeing to change, thanked again for ordering through APL and was promised my order the following day.
Although I didn't order until late afternoon, my order arrived mid morning the following day.
I was kept up to date with e-mails throughout the whole of the 18 hour process - and received another 'THANK YOU' e-mail.
Amazing service - thank you so much.”
Hi Christine
Thank you for your very detailed and personal review, it was so nice to read and I will share your comments with the team. I'm so happy that you felt our order process was 'absolutely amazing', I hope we can work together again soon.
Best wishes and I hope you have a great week
Charlote
