“We have been using APL for over 3 years now with great service and quality until that last two orders we have placed. The first order of Brown Twist Handle Paper Bags arrived in a split delivery and I was not informed of this until I contacted them about the issue. The second issue we have had just having received another split delivery the quality is awful, almost half the thickness of paper bags we are used to getting. Only discovering this once opening a new box on a busy Saturday we are now stuck with them. Not happy at all, feeling extremely let down...”
Hi Jake,
Thank you for your comments, you are a very loyal customer of ours and we value your feedback. I am extremely sorry that on this occasion we didn't meet our normal high standards when fulfilling your order. After reading your review I immediately arranged for our Commercial Manager to give you a call: I understand that the issues have now been resolved. I hope that you will order from us again so that we can continue the high level of care we have given your business for the past four years, and that our quick response has restored your confidence in APL.
I wish you a lovely week and a Merry Christmas.
Charlotte
Hi Amanda
Thank you for ordering our white tissue paper and frosted carrier bags. I wish you all the best with you your business and a very merry Christmas.
Charlotte
“Fantastic service, thank you. My customers love my products and they are even more impressed when I package them in your bags. You provide a great finishing touch!”
Hi Sharan
Thank you for your review of our heavyweight counter bags, it's really lovely to hear that both you and your customers love them! I wish you a very Merry Christmas!
Thanks ever so much
Charlotte
“Great products and customer service! Always happy to help when we have questions about new items. Very reasonable prices and quick delivery! Highly recommended.”
Hi Sophie,
It was a pleasure to talk to you over the phone earlier this week! I'm so pleased that you like the red mailing bags! I look forward to working with you again soon. Have a wonderful weekend!
Charlotte
“I found the website a bit confusing as you can only order the boxes in quantities of 10 but the website said that there were 44 available. I did telephone the APL office to discuss the matter and found the staff very helpful and efficient, they called me back immediately and I made the purchase on the phone for the full 44 boxes. The package was delivered the next day with no problems. I would definitely use APL again.”
Hi Mark,
Thank you for your order; it was a pleasure speaking with you. You are correct we sell boxes in quantities of 10. The reason for there being 44 boxes in stock is because of samples being supplied in single units. I’m sorry that you found our website unclear - I would like to reassure you that we are always working to improve our customer experience and I will use your feedback to help develop our site further. I hope you have a great weekend and look forward to working with you again soon.
Charlotte
Hi Marta
I am so very pleased to read your review regarding our internal tape handle bags. It's great to hear that the bags arrived quickly. I hope you have an enjoyable week.
Charlotte
“Ordered after 4pm and received the goods the very next day. The ribbon ordered was excellent quality and exactly what was needed. Will definitely be ordering again.”
Hi Angela
Thank you for your review of our gold ribbon, I'm so pleased it is what you wanted. I hope to see you order again soon!
Have a nice week.
Charlotte
“It's four years since I started using APL and while the product list that you offer has grown hugely you have maintained the same excellent, efficient service that so impressed me the first time I bought from you. Excellence all round, I've recommended you to countless people.”
Good Morning Elizabeth,
Thanks ever so much for your very detailed review and thank you for your business over the past four years. I really appreciate your comments and I am thrilled to hear that you recommend APL.
I hope you have a lovely week.
Best Wishes
Charlotte
“Website very good to navigate and informative. Staff were extremely helpful and efficient when I called and even though I placed the order late in the day, the package arrived the following day at the time stated. Overall very happy and will definitely use again.”
Hi Joanna
Thank you for taking the time to write such detailed feedback, I will pass your comments onto our team. We spend a great amount of time reviewing our website to ensure it is as easy and useful to our customers as possible, so thank you for your comments! It's nice to hear that you plan to order from us again.
I hope you have a lovely weekend!
Thanks
Charlotte
“Easy to use website. Receiving the reminder about the order was extremely helpful because I actually forgot to pass the order to my accounts department. Once this was done, the package arrived the very next day. Very efficient service and competitive price.”
Hi Nicola,
Thank you for your comments about our clear carrier bags. I really appreciate your feedback about our communications and delivery too, I'm so pleased they were helpful to you. I hope you enjoy the weekend.
Charlotte
Hi Karen
Thanks ever so much for your review of our Christmas carrier bags, I'm so pleased that you like them, I hope your customers love them too!
Have a lovely weekend
Charlotte
“Fantastic service! Very quick delivery and great customer service. Would recommend to anyone looking to buy these types of products. My go-to supplier from now on.”
Hi Keir,
What lovely feedback, it really does make our jobs worthwhile. Thank you for your comments I will share them with the team! We really look forward to working with you again! Have a nice weekend.
Charlotte
