Thank you for your feedback Kerry, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Kevin, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Excellent patio heater. Only problem is getting hold of a 13kg gas canister. Calor supply the heater but they won’t supply the larger container to a new customer, absolutely crazy !!!”
Thank you for your feedback David, it is very important to us. The past 12 months have been exceptionally unusual and challenging in relation to maintaining a seamless cylinder supply operation for Calor. With operational restrictions in place during the early stages of the COVID-19 pandemic, followed by a period of unprecedented demand for many of our key cylinder sizes, the resulting impact means that we are not able to deliver at our usual speed and efficiency. We are doing our very best to satisfy demand in these challenging circumstances and provide for all of our customers whilst keeping our colleagues and customers safe. However, it has not always been possible to meet demand and we apologise for any inconvenience this may be causing you. We would like to assure you that we are doing all that we can to restore the cylinder availability and delivery status back to our usual high standards.
With the demand continuing to remain high, we have been working tirelessly to increase the number of cylinders in circulation by introducing extended shifts to refurbish existing cylinders as well as purchasing new cylinders to supplement the existing stock. These efforts will take time to add significant stock into the network – but once they do this will allow us to improve our availability and once again provide you with the service you expect from Calor.”
“Looks well made and very robust, have not had chance to try it out.
Have tried to establish what the spare component is in the packaging, but cannot get a reply
from supplier to date.”
Thank you for your feedback Michael, it is very important to us. We are sorry to hear that you are having some trouble with part of your product and are unable to get through to our Customer Service Team. We will have someone contact you today to have this resolved and apologise for any inconvenience this has caused you.
“Had to contact Calor because I could'nt log in to the "Track your package" most likely my fault,the guy who dealt with my call was very helpful,and also informed me that the delivery company would contact me well before actual delivery.
As it happened the pallet arrived that day.I believe the driver was ,incredibly helpful,as my wife took delivery.
Would definitely use Calor again.”
Thank you for your feedback, Ian. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback, Gillian. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback Carl, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Whilst the appliance what I bought is excellent . The problem was when I come to hire a gas cylinder, the company wanted to charge me a rent for the gas cylinder. I think £39.99 for renting a cylinder is an absolute rip off. When I questioned the company, they said it was calor
gas who insist the charge is made. What makes it even worse is that the £39.99 is on a decressing scale, until it's worthless, what a absolute rip off.Would you care to explain yourselves ?. My phone number is 01629 810075”
Thank you for your feedback Kevin, it is very important to us. The charge is a one-off payment, that allows the customer to as many replacements for that cylinder throughout the lifetime of their appliances as they require, and is in effect a hire charge. It is our legal requirement to ensure that the cylinder remains safe and serviceable over its lifetime.
Calor has operated a strict cylinder exchange and return policy for many years now. The management of cylinder stocks is vital for ensuring that adequate supplies of the different types and sizes of cylinders are available throughout the national network all year round. The Cylinder Refill Authority scheme has been in place to support this and in order to protect the use of our cylinders it makes a significant contribution to the purchase of new cylinders, to replace those either not returned or returned in such poor condition that they cannot be refilled. In addition, it contributes to the costs of maintaining, repainting, re-valving and checking of cylinders on every occasion they are returned to us for refilling, ensuring they are safe for use.
If you require any further information please do not hesitate to contact our Quality Team quality@calor.co.uk.
“I recently bought the cadac 2 cook. I’m very impressed with it, cooks well and looks very good and compact. Definitely made the right choice. Delivery was very fast, really pleased.”
Thank you for your feedback, Regula. Customer satisfaction is paramount, and we are pleased that you are happy with your BBQ and the service we provided.
Thank you for your feedback and your recommendation Rena, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback and your recommendation Ari, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback. We aim to provide all our customers with a good quality service throughout the ordering, dispatch, delivery and after-sales process.
Thank you for your feedback. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback Brian, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
