Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
“I can't do better than 2-stars as I have yet to try out the boiling ring purchased through what I presume is Hamilton Gas Appliances.
Ordering and delivery were fine, but when it came to fitting the windshield to the ring, it would not fit.
The Flame Failure Device (FFD) had been fitted, presumably at the factory, in such a way that the fine copper tube was positioned to stop the shield being fitted correctly.
The FFD is a safety-critical device and the copper tube is an important part of the burner.
It seems very poor quality control by someone to allow the burner to be sent out like that.
I suspect that no one at Hamilton/Calor actually looks at the product before sending it out as that woulld mean breaking the substantial seals on the manufacturer's box and it came out of the Italian factory like that.
I could simply have bent the tube out of the way, which I tried, but for starters I shouldn't have to and having some experience of gas safety, there is always the risk that any sort of manipulation could make the FFD ineffective.
I raised this with customer services, but they are dreadfully slow and I am still waiting for a reply about the safety issue, so the burner remains unused.
Another issue raised with them was that I needed a burner with a windshield.
They do several single burner rings with windshields, a 1.5-kW burner and a 4.5-kW burner.
Both state that they can be fitted with windshields, but for the 1.5-kW burner, they say a windshield is available but doesn't appear to be available for sale, so I was forced to choose the 4.5-kW burner which did have a shield for sale as an accessory. The 4.5-kW version is a bit too powerful for my purposes.
I can't comment on whether the item was damaged, but it certainly wouldn't fit the the windshield designed for it.
So, we have a company that on the face of it seem decent enough, but unfortunately let down by quality control issues, safety issues, poor customer service and misleading information on the items they sell.”
Thank you for your feedback Philip, it is very important to us. We can see that a member of our Customer Service Team has already been in contact with you regarding your query.
“Your company is a pleasure to deal with my order was dispatched quick and very well packed. I got the same product from some one else and that proved to be a big mistake it arrived in one box and was bent plus I had to pay for delivery. But unfortunately one as to try different supplyers and it can be to your cost , all I can say well done I would recommend you to any that asked .”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback, it is very important to us. We aim to provide all our customers with good, quality products at competitive prices and are pleased to hear that you are happy with your order.
Thank you for your feedback and your recommendation Jane, it is very important to us to ensure our customers receive top quality products and excellent service.
Thank you for your feedback Jason, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Stephen. We aim to provide all our customers with a good quality service and products at competitive prices. We are glad that you are happy with the service we provided as customer satisfaction is paramount to us.
Thank you for your feedback Kailee, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
“Have not yet used the appliance but very impressed how quickly it was delivered and how easy it was to assemble; mind you there wasn't much to assemble as it comes almost complete. Looks very elegant and will fit into a room very easily”
Thank you for your feedback, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.
Thank you for your feedback Dean. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear there were issues with your order, however we can see from our records that this was not reported to us, so not allowing us the chance to resolve it. You can contact our customer service team to discuss this further and apologies for any inconvenience caused.
Thank you for your feedback Jennifer. Customer satisfaction and providing a good quality service to all our customers is very important to us. We are sorry to hear you were having issues with courier delivery but can se from our records that this was delivered to you a little later than expected. Apologies for any inconvenience caused.
