Hi Lori,
Thank you for reaching out. Our customer service team has been trying to reach out to you via email with more information about your order and to offer a resolution.
Please reach out to as at hello@arenastrength.com.
Cheers!
Hi Bryn,
We are so sorry to hear that the carrier failed to deliver your order. From checking your tracking it shows that your order was delivered.
Our customer service team will reach out to you with a resolution.
Hi Terri,
We are sorry to hear that you would like to cancel your subscription. Here is the link to request cancellation:
https://arenastrength.com/my-account/members-area/
If you need any further assistance, contact our customer service team and the ladies would be happy to assist you.
Hi Evy,
We are sorry to hear that our body bands did not meet your expectations. We hoped that you would like it as much as thousands of our customers do. We would love to hear your feedback about how you think it could be better as we are always looking for ways to make our products better.
Send us an email at hello@arenastrength.com. We look forward to hearing from you.
“I don't recommend Arena Strength. The customer service is condescending and passive-aggressive when inquiring about orders. It's a company of Karen's.”
Hi, we are so sorry that you feel this way about our customer service team. We pride ourselves in being very responsive and courteous to our customers and we are not happy to hear that you did not receive the service we aim for. Our management would love to hear more about the experience you received and how you believe it could have been better. Please send an email to hello@arenastrength to the attention of the Customer Service Manager. We look forward to hearing from you.
Best regards,
ARENA STRENGTH
Hi Kathy,
We are so sorry that the carrier failed to deliver your water bottle and did not contact you to inform you of the status. I just checked your tracking and it shows that your package is awaiting collection at AUSPost.
Our customer service team will reach out with the exact location for collection.
Feel free to reach out to us at hello@arenastrength.com with any further questions.
Hi Susan,
Thank you for your review. We are sorry that your link to the ebook did not come through right away.
We were happy to assist you with the link and pdf copies of your ebooks. We can't wait to hear what you think of them.
Best regards,
ARENA STRENGTH
“Literally went to the link provided to get the free resources and the email I received brought me here to leave a review instead. What am I reviewing when I haven't gotten the resources I need yet? Incredible stuff.”
Hi Sarah,
Thank you for reaching out.
The link is included on a card included in your order. For your convenience, we reached out to you via email with the links to all our resources.
Feel free to reach out at hello@arenastrength.com at any time if you have any questions or concerns. Our customer service team is always on hand to assist.
Cheers,
ARENA STRENGTH TEAM
Hi Lauren,
We are so sorry to hear that you feel this way. We are happy to refund you for the extra set, however, as indicated in our email to you, we cannot do so until the item has been returned to us.
You are encouraged to reach out to the customer service team to facilitate a return of the item for a refund. We are here to help.
Regards,
ARENA STRENGTH
Hi Susan,
Thank you for reaching out.
This item is sent through a downloadable link for the ebook that is usually included in your order confirmation email. I am so sorry that you did not receive it. It may have gone to your SPAM folder.
We sent you an email with the pdf copy of the ebook attached, for your convenience.
We sincerely apologize for any inconvenience caused.
Best Regards,
ARENA STRENGTH!
Hi Christine,
We are sorry to hear that you do not love our collagen.
We reached out to you with some tips on different ways for using collagen and also how best to use it.
Thank you for your feedback.
Cheers,
ARENA STRENGTH
Hi Lynn,
Thank you for reaching out. We are so sorry that the carrier failed to deliver your order.
Our customer service team will reach out to you via email with a resolution.
Cheers,
ARENA TEAM
Hi Kristin,
We are so sorry that the carrier failed to deliver your package.
Worry not! Getting your items to you is our top priority. Our customer service team has reached out to you via email with a resolution.
Feel free to reach out to our team at any time. We are always happy to help.
Cheers,
ARENA STRENGTH
“It's been nearly a month and I still have not received a shipping notice. But I do get plenty of promotional emails and asked to review a product that you apparently haven't even sent yet. Disappointed.”
Hi Lynn,
Thank you for your review.
We are sorry to hear that you are disappointed about not receiving your cards along with your order. This is because they were shipped separately.
Our customer service team has reached out to your with further details on your order.
Cheers!
Hi Adrienne,
Thank you for reaching out. We are sorry to hear that the carrier failed to deliver your bands.
Worry not! Getting your bands to you is our first priority. Our customer service team will reach out to you with a resolution.
Cheers,
ARENA
Hi Debra,
I hope you are well.
We are so sorry for the confusion. Your order on June 27, 2021, was for our 60-day Body Program ebook. As it is not a physical product, there was no actual shipment to you, however, a link to download the ebook was included in your order confirmation email.
For your convenience, we also emailed a copy of the ebook to you.
If you have any questions, please contact our team at hello@arenastrength.com. We are happy to help.
Cheers,
ARENA TEAM
Hi Sandi,
We are sorry to hear see that you are not satisfied with your service so far. We would love to get your feedback on what you were not satisfied with and what we could have done better.
Our customers are vital to us and we always strive to provide the best service possible at all times. Feedback like this helps us to improve our service, where necessary.
Feel free to reach out to us at hello@arenastrength.com.
Cheers!
