Name: Art Shed
Address: 475 Warrigal Rd, Moorabbin, 475 Warrigal Rd, Moorabbin, Victoria
Rating: 4.89

“The canvases I ordered were sunken at the corners. This time I was disappointed with the lack of care for an online order. Looks like old stock was sent. I have been ordering supplies from Artshed since last 3-4 years, this time I bought the canvases unseen. I did not expect the poor quality. These are 4 x36inch x36in pieces, it’s challenging to return them as well. Sorry but really disappointed.”

Helpful Report

Posted 3 months ago

Hey Tabs, thank you for taking the time to leave us a review, we are surprised to see just 1 star as we generally receive very good feedback about our amazing team, huge product range and high level of customer service. If you receive anything from us that is damaged, faulty or otherwise not as described you can simply contact us and we will rectify the problem as soon as possible for you. We have contacted you privately to resolve this canvas issue.

Posted 3 months ago

“Delivery is insanely expensive, not worth it. My next bulk canvas purchase won’t be at Art Shed.”

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Posted 10 months ago

Hi Zoey, Thank you for your feedback about delivery charges, we understand that in some cases the delivery options may seem higher than usual. It's really frustrating for us too. We send our orders from our Moorabbin store in Victoria. Our rates for delivery come directly from Australia Post and Star Track, this year the rates have increased several times. As a small family owned business we are unable to absorb these costs, and we believe that increasing product pricing to cover it (which is what other retailers do) would be unethical. Your delivery was 68kg, the canvases were 1.5 metres in length, and the courier charges by weight, dimensions and location. It was a 2031km trip. We pride ourselves in having great range and very competitive pricing across all of our 7000 lines. As a Candy Club member you will receive a further 10% discount off the Premium Canvases, so that may help make up for the shipping. We hope that you will see the benefit from ordering locally, and supporting our business while enjoying amazing customer service and lots of arty inspiration with your art practice. If you would like to discuss this further please feel free to contact us.

Posted 10 months ago

“Did not receive as no stock apparently”

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Posted 1 year ago

Hi Hazel, It is really disappointing to hear we were unable to send your order to you. Sometimes inventory discrepancies occur due to theft in our store, or due to a miscount by the supplier when sending our stock to us. The item you purchased was a Christmas set, and we were unable to get more stock so unfortunately we had to refund your order. If there is anything further you would like to discuss about this please let us know.

Posted 1 year ago

“My order has not been received”

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Posted 1 year ago

Hi Stephanie, We have checked the tracking on your order and it was delivered on 7th December to the nominated address. There is a signed Proof of Delivery PDF from Australia Post which we will send you privately. As it has been a month since then it's going to be tricky to chase it up with Australia Post, so please always contact us if you see a problem in your tracking or if there has been a delay. Thanks

Posted 1 year ago

“How many times do I need to unsubscribe? I order one order... And then proceeded to get spammed, even after unsubscribing.”

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Posted 1 year ago

Thank you so much for taking the time to share your experience with Art Shed. We really appreciate the feedback. We strive to create a positive experience for all our customers. We don't send spam, but we would be happy to explain this further with you, if you would like to contact us.

Posted 1 year ago

“So disappointing No communication had to cancel part of order as waited so long with no emails replied to”

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Posted 1 year ago

Hi Susan, Thanks for sharing your feedback with us, this is very unfortunate to hear. We have searched high and low for an email from you, but nothing has come through. We have confirmed your order from 30/11 was delivered on 2/12 with no changes made. Are you perhaps confusing us with another retailer? We are available to contact on 1300-785-406 or by email at customerservice@artshedonline.com.au so please let us know if we can do anything to help.

Posted 1 year ago

“I bought the paint,but I always get 2 or 3 big ones but The paint was off something is wrong with it,I thought maybe it wasn't drying probably but it happened to black and white colour and I was so disappointed 😞 waste of money I don't know how to return the paint cos I bought long time. But I think of going back to my old supplier Even though it far from me,but I'm not getting disappointed at all. You sell 2 colours in the big barrel 1 litre Black White. It's not good for materials”

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Posted 1 year ago

Hi Leitioa, Thank you for taking the time to write this review, it must have been very disapointing to see that your paint was not in perfect condition. We have only found '1L Screen Printing Ink' in your order history purchased in May 2022, so perhaps you have confused us with another art supply company? If you ever have any issues with your products from us, please let us know so we can resolve it for you. Our number is 1300785406, or you can email us customerservice@artshedonline.com.au.

Posted 1 year ago

“I purchased 2 large stretched canvases and by my own oversight I didn’t check the shipping costs and it ended up costing $80 - I tried to cancel but wasn’t able to. For such hefty shipping costs I would expect next day delivery on a silver platter - it in fact took approximately a week to arrive and the box looked like it had been trampled by a stampede of cattle. Both canvases arrived with a massive hole in them and are unusable. Disappointed beyond what you can imagine.”

Helpful Report

Posted 1 year ago

Hi Tenille Thank you for taking the time to write a review for Art Shed. We understand how frustrating and disappointing this is, and we have contacted you privately to resolve it for you. We have refined our packing methods over many years, trying to balance the costs of materials while also keeping the item at the correct weight that matches the shipping charge. Most of the time it is more than adequate, and the canvases arrive safely as you can see from our many thousands of reviews. Sometimes the handling processes of the courier are too rough, and the order gets damaged. It does not happen very often. The prices for delivery on our website are exactly what we are charged, we do not add any extra. It's calculated by weight, dimensions and location, so unfortunately at 25kg it made your delivery very expensive. We sincerely apologise for the inconvenience and disappointment caused.

Posted 1 year ago

“Recieved the wrong items”

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Posted 1 year ago

Thank you for letting us know this has happened, we sincerely apologise for the mistake. We will contact you privately in order to arrange a replacement. If there is anything else you would like to discuss in regards to your shopping experience with us feel free to contact us on 1300-785-406 or customerservice@artshedonline.com.au. Thanks!

Posted 1 year ago

“The workers there were following me and my 7 year old son around the store. It felt like they were watching me so I wouldn't steal. Not a very nice experience.”

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Posted 2 years ago

Hi Angela, Thank you for bringing your experience to our attention. We appreciate you taking the time to let us know about your visit. And we are truly sorry this happened when shopping with us. At Art Shed our customers' experience in store is something that we take very seriously, and pride ourselves on, as you can see this is reflected in our 5 star reviews. It is worth noting that about half of our team who work in the store each day work in order fulfillment and they are there to pick orders for our online store. It may have seemed like our team members were hovering nearby, but they were actually picking orders while also trying to be available for customers if needed. We are very proud of our team, however if there are some service standards that need to be addressed we are committed to doing so. Thanks again for taking the time to share your feedback.

Posted 2 years ago

“I still have not received my order !”

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Posted 2 years ago

Hi Kimberly, we are really sorry to hear this, please contact us directly if you are having trouble tracking your order. I have checked with Australia Post and your order has made it to Perth airport, and should be on its way up north from there soon. There have been delays going to WA from Victoria due to fewer flights and now both of the trainlines used for freight have been demolished by the recent flooding in Victoria and NSW. You can contact us on customerservice@artshedonline.com.au, thanks Kimberly

Posted 2 years ago

“Sent refills I can’t use because you didn’t have the main component Wont order from you again”

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Posted 2 years ago

Hi Lynette, thanks for letting us know about this mistake, I'm so sorry that this happened. It appears we have made a silly mistake, and your refills were sent out even though the Rechargable Eraser was out of stock. I will contact you privately to rectify the problem. We will refund the cost of delivery for you also. Oops!

Posted 2 years ago

“I am still waiting on this delivery”

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Posted 2 years ago

Hi Nikki, I'm sorry to hear that you are still waiting, if you are concerned you can always contact us and we will do the best we can to get your order delivered as soon as possible. I have checked the tracking on your delivery and it is still in transit from Melbourne to Perth. Australia Post has reported that they are experiencing extended delays on all deliveries to WA at the moment. You can read their statement about this on their website, https://auspost.com.au/service-updates/domestic-service-updates -It has so far taken twelve business days which is still within reasonable transit time to regional WA from Melbourne, but I will lodge an enquiry and send you an update as soon as possible. Thanks.

Posted 2 years ago

“I ordered a large block of black polymer clay It was hard an unusable. Probably stock had been sitting for too long. I will not be ordering again”

Helpful Report

Posted 2 years ago

Hi Kim, we are really sorry to hear this, if anything like this happens all you need to do is contact us and we will refund or replace it for you. We are a local company, and we always try to resolve problems as soon as possible for our customers. If you would like a refund or a replacement please let us know customerservice@artshedonline.com.au or on 1300-785-406, Thanks Kim!

Posted 2 years ago

“My order was for oil paints and acrylics have arrived. Will ring in morning to discuss.”

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Posted 2 years ago

Hi Allison, thank you for contacting us, I'm so sorry the wrong products were shipped to you. I'm glad we were able to resolve it quickly for you! Happy painting!

Posted 2 years ago

“Incorrect item sent, phoned for advice, given wrong email address, then had to chase up as didn't hear anything (during business hours phone for the online team keep saying that if was outside business hours - turns out all staff were on break at the same time), correct email address given - then correct item sent and I had to post back the wrong item. No compensation or discount given for a very unsatisfactory interaction.”

Helpful Report

Posted 3 years ago

Hi Rose, Thank you for taking the time to leave a review, we do sincerely apologise again for the issue regarding your order! As discussed in the email, unfortunately, this was a supplier issue, and the incorrect item was shrink wrapped in the Derwent branded packaging. We do apologise again the wrong email address was provided over the phone and will ensure all departments are provided with the correct email contact. In regards to having the phone on voicemail for our online team, our online team only does consist of two people, so when breaks or staff are sick/unavailable we use this feature so voicemails can be left and we can follow up on any enquiries as soon as possible. As soon as we heard of the issue a replacement item was sent express post, as well as a returns label so we can follow this issue up with the supplier. We do apologise again if this was not the resolution you were after. Again, we do apologise for the issue with your order and can be contacted at customerservice@artshedonline.com.au if there is any way we can assist further.

Posted 3 years ago

“Delivery was very slow”

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Posted 3 years ago

Hi Kevin, Thank you for your review, we are really sorry to hear the disappointment with the delivery time! Your order was placed 8 Feb 2022 (2:17pm) and dispatched from us 9 Feb 2022 (8:56am). Once orders are dispatched and are with AusPost, unfortunately, we do not have any control over how long delivery will take. In this particular case, the order was delivered within 9 days and when factoring in weekends, this is in line with AusPost's standard interstate delivery times. We will be sure to pass on to AusPost regarding this feedback, however, and hopefully, in future, we will see improvements in faster delivery times. Please feel free to get into contact directly by emailing customerservice@artshedonline.com.au if there is anything further we can do to assist.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Art Shed Reviews