Name: Art Shed
Address: 475 Warrigal Rd, Moorabbin, 475 Warrigal Rd, Moorabbin, Victoria
Rating: 4.89

“Difficult to order online especially with redeeming a gift voucher. Tried many times. In the end gave up and rang art shed.”

Helpful Report

Posted 4 months ago

Thanks for the feedback Susan, we know it can be a bit tricky processing our Gift Vouchers sometimes, and we sincerely apologise for the inconvenience. The unique nature of our business being both online and a retail store combined complicates the function of electronic vouchers. I'm glad you were able to redeem it over the phone. :)

Posted 3 months ago

“I am disappointed in the products I purchased from Art Shed.The quality is not great.Some items were on special,but really not worth even the special prices.”

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Posted 6 months ago

Thank you for taking the time to leave us a rating. We were surprised to see 2 stars as we generally receive very good feedback about our amazing team, pricing, huge product range, fast delivery and high level of customer service. If you could provide more information about the issues you experienced with our products we would appreciate the opportunity to rectify it for you. Contact us on 1300-785-406 or customerservice@artshedonline.com.au.

Posted 6 months ago

“Your products were great. I had a problem with my delivery. I understand it was a packing error and spoke to a very helpful rep- Lenith. The only way to get the products in time was to leave work and drive from Essendon to Morrabin in heavy traffic. Lenith had left early for the day so others had no idea and my story was told again. I was not happy when I finally arrived that my order could initially not be found and no apology. There was no acknowledgement of my inconvenience. I would have liked some compensation and a refund of my delivery charge at the least.”

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Posted 11 months ago

Dear Bernadette, Thank you so much for taking the time to provide us with your feedback about your recent experience at Art Shed. We appreciate customers like you who share their honest opinions, helping us to improve. We sincerely apologise for the inconvenience you faced with your delivery. We understand that it must have been frustrating to have to travel to our store due to a packing error. What you experienced is not our usual standard of service, and we apologize for any distress this may have caused you upon arrival. We deeply regret the lack of acknowledgment and apology for the inconvenience you experienced. We have contacted you privately and we look forward to discussing it with you. Once again, thank you for bringing this matter to our attention, and we look forward to serving you better in the future.

Posted 11 months ago

“I ordered transfer paper It took a long time to arrive When I inquired how to use it by phone the girls were not very familiar with it and I said I would order another colour and the girl said she would ring back with my details and never has So I was not impressed”

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Posted 1 year ago

Dear Jo, Thank you so much for taking the time to share your feedback about your experience with Art Shed. We truly appreciate customers like you who offer valuable insights into our service. We sincerely apologise for any inconvenience you faced with the lack of information from our staff. It is not indicative of the level of service we strive to provide, as our team are generally very knowledgeable. We carry 7000+ products so it is possible that occasionally we can't answer some specific questions. Your online order was placed on a public holiday, so this might be why delivery seemed longer than usual. It was dispatched within two days, the post was collected the next day and then it was delivered within 5 business days which is reasonable for metro Melbourne to coastal Queensland. If you still have questions about using the Transfer Paper feel free to email us, or reach out on live chat and we will assist you. It is unusual that we did not contact you back, and we apologise for that. Our email is customerservice@artshedonline.com.au. We appreciate your honest feedback and look forward to hearing from you and making your future interactions with Art Shed more satisfactory.

Posted 1 year ago

“I purchased the Mont Marte Telescopic drafting tube - It fulfilled all my needs until travelling. It easily unlocked itself on many occasions. To be honest it was very cheap, next time I would do more research and buy a better quality tube, all of which were available at Art Shed. Service from Art Shed was excellent.”

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Posted 1 year ago

Hi Julia, Thank you for writing this review, we appreciate your comment about our excellent service! I'm sorry to hear the feedback about the drafting tube, we normally get a good response from this product. It sounds like you may have received a faulty one, if you would like a replacement please contact us on 1300785406 or by email customerservice@artshedonline.com.au. Thanks!

Posted 1 year ago

“Items were fine and delivery was $1 because I bought during some promotion. However, the spam mail was unbelievable. They emailed me, they signed me up to several other mailing lists including this site without permission and kept the spam rolling in over a $10 order.. never again”

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Posted 1 year ago

Hi there, Thank you for providing this feedback about your experience with us, we are sorry to hear it. We can assure you, Art Shed does not sell or provide customer information to other businesses or any kind of other advertising mail lists. When customers sign up we get in contact with our welcome information, and also about our current sales. You can unsubscribe at any time. If you have any further concerns feel free to contact us on 1300785406 or customerservice@artshedonline.com.au.

Posted 1 year ago

“Tried to order 2 jars of product as your freight price is very high. Unable to revert back to order to do this. Why can’t u do a deal with a freight couriers for better regional freight prices.”

Helpful Report

Posted 1 year ago

Dear Sylvia, We appreciate the time you took to let us know your experience. We are sorry that you were not able to order two jars of product due to the freight cost. The postage we charge is our actual cost, we have had two rate increases this year. While we continually try to reduce shipping costs for our customers, it is calculated by weight and destination. Not all businesses are provided the same rates. Your location in is a very long distance from us in Melbourne, and two of the product you purchased tips the total weight over the 500gm threshold, and then it jumps to the next tier for 1kg. Our hands are tied unfortunately. Once again, thank you for your input.

Posted 1 year ago

“Disappointing. Also asked that you unsubscribe.”

Helpful Report

Posted 1 year ago

Hi Jennifer, I am so sorry to hear that you were disappointed with your experience buying from Art Shed. I can't find any communications from you so I am unsure as to what went wrong, there was an item that was backordered and we refunded it for you. You have been unsubscribed from our marketing emails as requested, this one is a review request which is separate, you can unsubscribe by clicking the button at the bottom of the email. If there is anything else you would like to discuss with us feel free to contact us on 1300-785-406 or customerservice@artshedonline.com.au. Thanks!

Posted 1 year ago

“Everything was fine except I did not recieve all of the items. I tried to find receipt to contact you, but couldn't find it in my email (unsure if that is an issue of your end or mine)”

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Posted 1 year ago

Hi Cassandra, thank you for your review, I'm so sorry you didn't receive an item in your order. I will contact you privately to organise a resend or a refund for you. If there is ever anything that has gone wrong with your order, we can usually locate it on our system using your name - feel free to contact us on 1300-785-406 or customerservice@artshedonline.com.au so we can fix it for you. Thanks!

Posted 1 year ago

“On crutches. Asked assistance from staff member re a specific item. She took me down the aisle, waved in a general direction to Indicate where the products were and walked off. Had to ask a second staff member for assistance. Second person was lovely, but l won’t bother going back again.”

Helpful Report

Posted 2 years ago

Hi there, we appreciate you taking the time to let us know about your visit. And we are truly sorry this happened when shopping with us, it is not the experience we want our customers to have when they come in. Some of our team do not work directly with customers, although they occasionally need to go into the store. While this does not excuse this behaviour, it may explain why they went off to find another team member to help you. We are very proud of our team, however if there are some service standards that need to be addressed we are committed to doing so. I'm so glad the lovely Daena was more attentive. If you would like to discuss this further you can call us on 1300785406 or email us at customerservice@artshedonline.com.au.

Posted 2 years ago

“A little disappointed that the goodie bags apparently were all gone by 12pm The whole birthday event was hyped up so much on FB but sales were not impressive. Sorry but I didn’t enjoy my first visit of Art Shed. Some staff members were helpful.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for coming to our Big Birthday Bash, we are really sorry that you did not enjoy it. We have different sales from time to time, maybe our next one will include products that are in your area of art. We had a limited number of show bags for the first 100 visitors each day, it is regretful that you missed out this time, but there will be other events in future, and we hope you will join us!

Posted 2 years ago

“i know its not your problem but postage to 2 weeks insted of the listed 3-5 days”

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Posted 2 years ago

Hi James, it is a problem, and we apologise for the delayed delivery. The 3-5 days is merely an estimate, and for the most part it is accurate. We have no control over delivery times, once your order leaves our warehouse we have to rely on Australia Post unfortunately!

Posted 2 years ago

“Ordered weeks ago and still not received”

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Posted 2 years ago

“One of my posca pens is completely dry and will not work, I am disappointed as it must be old stock - I have heaps of them and never had this issue before”

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Posted 2 years ago

Hey Jessa, sometimes we aren't aware of a problem until a customer leaves a negative review, but we can certainly resolve this for you. Please let me know which pen is affected and if possible some photos showing the issue would be helpful, and then we can replace it for you. Sometimes a tiny bit of air can make its way inside packaging and maybe this is what has happened in your case. We can replace it or process a refund, please let me know the best course of action for you. Thanks!

Posted 2 years ago

“I made my purchase 18/2 then it took 10 days to get about 25km with days of that being packed in the warehouse (I got an email saying it has been shipped on 28/2). I get stuff quicker from overseas. Apart from the delay in processing the boxes are fantastic for storing my rolls of vinyl and cardstock so they do what they say on the box.”

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Posted 3 years ago

Hi there, Thank you for taking the time to leave a review! This particular order was placed 14 Feb 2022 (12:35pm) and was dispatched from us 16 Feb 2022 (1:20pm). The tracking details advise that the order was delivered 17/02. Could you please forward the email you received on the 28/02 to customerservice@artshedonline.com.au so we can investigate this further?

Posted 3 years ago

“Item has not arrived”

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Posted 3 years ago

Hello, I'm sorry to hear that, please note we would like to sort this out for you, please call 1300785406 or email us at customerservice@artshedonline.com.au - thank you

Posted 3 years ago

“Unfortunately 1 or my two canvas’s arrived snapped in half, still waiting for a response to my email”

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Posted 3 years ago

Hi Joshua, Thank you for getting in touch and for your feedback! We're so sorry this has occurred! Despite our best efforts, we have been experiencing instances of damage occurring to parcels in transit due to the rough handling of AusPost and StarTrack during the chaos of the last year. Our team have gotten in touch with you via email about this canvas. Please note that our customer service team is only available Monday to Friday 9 am - 5 pm AEST Please don't hesitate to reach out if you have any questions. Stay safe and well!

Posted 3 years ago

“I have not used the paints yet. However, was horrified by the individual wrapped polystyrene bottles, triple wrapped with thick plastic packaging. I would prefer to see environmental friendly packaging.”

Helpful Report

Posted 3 years ago

Hi Lynn, Thank you for your feedback regarding the packaging of some of the paints we stock. We are taking steps to be as environmentally friendly as possible, and try to use eco-conscious recycled boxes and internal packing wherever we can. We actively try to reduce waste by using minimal packaging while still ensuring your products arrive safely. This includes salvaging excess cardboard, boxes and mailers, that we shred and use a protective filler for your order. Some larger products are also pre-packaged by our suppliers, and in such cases, we do not add excess packaging to reduce excess waste and double handling, and ultimately reduce our environmental footprint. We do our best to avoid materials such as polystyrene and plastic however, sometimes it is unavoidable due to individual product packing requirements for safe arrival. We would love to be able to integrate the additional sustainable packaging materials suggested into our business, however unfortunately these materials are often very expensive and as a small business it is not always an option for us, so we are currently using our recycled packaging methods while we gradually take steps to become as sustainable as possible. In this instance, some of the 1L and 2L paints are supplied to us prepackaged in polystyrene. This ensures the paint is stable and protected while in transit from the supplier, and while it sits in a warehouse environment. I will pass your feedback onto the supplier and encourage them to look further into finding more ways that we can collectively be more environmentally conscious, thank you again for getting in touch. Please let me know if you have any further questions or suggestions.

Posted 3 years ago

“I love art shed have placed a two orders from them. First order arrived within a few days but unfortunately im still waitingvfor a $200 order to arrive its been 3 weeks and i still have not received. Very dissapointung”

Helpful Report

Posted 3 years ago

Firstly I would like to sincerely apologize for the delay with your order. If you could reach out to our customer support team via email or phone, we can help look into the status or whereabouts of your order. Unfortunately, we have had some delays during recent weeks, which we have communicated on our website, these delays are a result of Covid, as we have also been affected like many businesses around Australia at the moment, as members of our small team are having to isolate. Rest assured our team is working as hard as they can while adhering to strict physical distancing and hygiene measures We are putting all of our energy into getting orders out as quickly as possible, and we sincerely thank you for your support, patience and understanding during these times. Please reach out to us directly so we can look into your order for you. Thank you so much again for your patience and understanding.

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Art Shed Reviews