Name: Art Shed
Address: 475 Warrigal Rd, Moorabbin, 475 Warrigal Rd, Moorabbin, Victoria
Rating: 4.90

“Prompt delivery. Happy with product although smaller than expected. A bit pricey. Didn't state so many of half pans were metallics. Could have bought matching products of same quality cheaper in shops”

Helpful Report

Posted 3 months ago

Hi Kerry, Thank you so much for taking the time to share your feedback with us, we are sorry to see you were disappointed with the size and colour offering of the 73pc pan watercolour set. On the website the number of true hues and metallics is listed in the description, but we understand this may have been missed. If you need help finding the right set next time, feel free to ask one of our team who are all artists, by phone, email or live chat.

Posted 3 months ago

“Your standard was almost up to scratch....got what I ordered in a timely manner 😀. UNFORTUNATELY by the time Australia Post delivered it the packaging had fallen apart and I was very fortunate that the goods inside were not damaged🥺.”

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Posted 5 months ago

Hi Julie, We're glad to hear you received your order promptly, two days is fast😍 and it's great to know the packing protected your canvases and they were undamaged. Seeing damaged cartons can be alarming, and this is not the standard we aim for. We appreciate your understanding that sometimes these situations are out of our hands. If you experience any further concerns, please don’t hesitate to reach out to us.

Posted 5 months ago

“The order arrived promptly, and the paint was good quality. However the oven baked clay was quite variable in texture. The yellow was very soft and sticky, which made it difficult to work. On the other hand, the white was so hard that some of it was just unusable - even with lots of kneading/conditioning and gentle warming, it did not become soft enough to shape effectively. Red was also very difficult to use.”

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Posted 6 months ago

Hi Lisa, We are grateful to you for providing this feedback, and it's great that you are happy with your paints and the delivery timeframe. Regarding the Polymer Clay. We have contacted our supplier to pass on your observations about the difference in consistency. Regarding the hardness of the Titanium White, it is possible that tiny amounts of air have caused it to dry very slowly making it unusable. We have contacted you privately in order to resolve this for you, and thanks again.

Posted 6 months ago

“Art Shed has been fantastic with their service from ordering any products, to any enquiries I may have. I love the quality of the products I have purchased. Sadly though, I will need to buy locally in the future as the postage is astranomical. Thank you Artshed for your effecient service.”

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Posted 7 months ago

Hi there, thank you for your review, we are so happy to hear you received great service from our team! We also appreciate the feedback about shipping prices. Delivery is calculated based on the dimensions, weight, and the distance the parcel is traveling from our store in Victoria. Australia Post has provided us with discounted rates, as we ship a large number of items. These rates are around 20-30% lower than what you would pay at the post office, and we charge what it costs us. With the rising costs of fuel and maintaining vehicles the rates have unfortunately been going up. Feel free to contact us by email at customerservice@artshedonline.com.au or phone 1300785406 if you wish to discuss this further, thanks.

Posted 7 months ago

“Concerning my recent visit I'm happy with what I've purchased but would love a wider range of middle to higher end products, plus more variety in art tools, the larger silicone colour shapers do not seem to be available any more.”

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Posted 9 months ago

Hi Karen, Thank you for your feedback! We're glad to hear that you’re happy with your purchase. We appreciate your suggestions, we have 7500 products in our range and it is constantly being updated. We like to include everything our suppliers offer, and as there are so many different suppliers this may not include the brands you are used to.

Posted 8 months ago

“I got a small order which arrived in reasonable time. However I bought two brushes with hair falling out”

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Posted 9 months ago

Hi Rosemary, thank you for the review. I am sorry to hear there are bristles coming out of your brushes, I haven't seen this feedback before with the Artiste range. We will contact you privately to resolve this issue. Thanks!

Posted 8 months ago

“You don’t have a good range of Artilier acrylic paints , which is a shame because they are a good brand.”

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Posted 10 months ago

Hi there, thanks for this review! We have 218 Atelier brand products, so let us know if you need help finding them!

Posted 9 months ago

“Delivery was fine but the projector for tracing is very difficult to focus and use. Not sure I would recommend that EZTracer.”

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Posted 11 months ago

Thank you for your feedback. Glad the delivery went as expected. We will contact you privately with some tips and tricks for getting the most out of your EZ Tracer!

Posted 10 months ago

“I ordered a stretched canvas and it was packed well but had a nasty dent in the canvas .how can I fix it?”

Helpful Report

Posted 11 months ago

Hi Roger, if you have any issues with your delivery please contact us directly and we will resolve it for you. We have emailed you privately with more information. Thanks!

Posted 10 months ago

“Some issues with postage, and promo emails are tiresome, but the product I ordered was excellent quality, thank you.”

Helpful Report

Posted 11 months ago

Thank you for the feedback, your order was delivered within 4 days by courier, but if you ever have any issues with your delivery from us please contact us directly so we can resolve it.

Posted 10 months ago

“Appreciated the good packaging and high quality products. However I only received one of the two items I ordered unfortunately.”

Helpful Report

Posted 1 year ago

Hi Jonathan, Thanks for taking the time to write a review, I'm sorry to see your feedback. We pick our online orders from our Moorabbin store, and occasionally there is a discrepancy in the stock levels. There are a number of reasons for this, sometimes it's theft in our store, inventory mix-ups with our supplier or technical problems. It's really unfortunate and we are always working on ways to reduce this occurance. I can assure you the item we didn't supply was refunded, and we sent you an email to let you know. Please contact us if you need to discuss this further. Thanks!

Posted 1 year ago

“Christmas presents”

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Posted 1 year ago

Hey Anna, if there is anything we can improve to increase your rating please let us know!

Posted 1 year ago

“Very good art surply, but not very good expertee on canvas! It was cut twisted! Like you product thought!”

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Posted 1 year ago

Hi Antonio, Thank you for letting us know, please contact us so we can resolve this for you. 1300-785-406.

Posted 1 year ago

“Did a click and collect but had to wait a while to be served and felt a bit like i was not appreciated as a customer and they did not want me there. Everything was in stock and prices were ok but not the best available online.”

Helpful Report

Posted 1 year ago

Hi Simon, Thank you for bringing your experience to our attention. It is disappointing to hear. At Art Shed our customers' experience in store or on our website is something that we take very seriously, and pride ourselves on, as you can see this is reflected in our reviews. We appreciate you taking the time to let us know about your visit, and we are truly sorry this happened when shopping with us. We are very proud of our team, however if there are some service standards that need to be addressed we are committed to doing so. As a small family business, we do our best to be competitive with our pricing across our entire range, and our prices are often actually lower than our larger competitors. This is evidenced in our 20 year history in the industry, and our 9000+ five star reviews. Thanks again for taking the time to share your feedback, and please let us know if there is anything further you wish to discuss.

Posted 1 year ago

“Amsterdam paints way to expensive. Found them much cheaper elsewhere”

Helpful Report

Posted 1 year ago

Hi Richard, Thank you for taking the time to leave us a rating. We are disappointed to see just 3 stars as we generally receive very good feedback about our fast delivery, huge product range, great pricing and high level of customer service. As a small family business, we do our best to be competitive with our pricing across our entire range, and our prices are often actually lower than our larger competitors. Be wary of large online retailers who sell cheaply produced copies of famous name brands at very cheap prices. We hope other aspects of your experience shopping with us were satisfactory, and please reach out to us if you have anything further you wish to discuss.

Posted 1 year ago

“I wasn’t going to order again from Art Shed after my $500 worth of oil paints seemed less than good value if it I’d ordered them elsewhere or individually and might have included more basic colours like cad yellow (missing. ) However the light did arrive efficiently and works well. Although one foot piece screw is a bit dodgy as cannot be made firm the light still stands firmly enough wobbling not enough to be bothered returning. Surprisingly it was made in England not China. Think I’ll try to stick to made in Australia products in future.”

Helpful Report

Posted 1 year ago

Hi Janet, We are very sorry to see your review, but we appreciate that you took the time to write it and offering us the opportunity to improve. The Oil Paint Set you purchased was curated by Scott Christensen, and it is specifically designed for use in his 'Paint The Ocean' Painting Course. The colours included are suited to the course. Art Spectrum Oil Paints are Australian Made, and it is a very successful Australian brand. The Art Spectrum oil colours are available to purchase individually, if you would like to add to your collection. The Daylight Lamp range is made in the UK, but if you have any concerns about the quality of the product you are welcome to contact us privately and we will resolve it for you. Contact us on 1300-785-406 or customerservice@artshedonline.com.au.

Posted 1 year ago

“I have been a Customer for over 3 years and have always found what I have wanted”

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Posted 1 year ago

Hi there, we appreciate this great review, thank you!

Posted 1 year ago

“Slightly disappointed in the amount of space and products available for Watercolor painting. Selection of paper, brushes, and paints somewhat limited. I was given a gift voucher for $500 and spent some of it on things I really didn’t want. Cheers”

Helpful Report

Posted 1 year ago

Hi Douglas, Thank you for your review. Next time you visit please ask a team member to assist you, as we have over 500 watercolour products from fourteen different brands and they are not all displayed in the same aisle. In the world of art there are many thousands of brands, and our range is determined by a number of different factors. The range is constantly being updated so keep an eye on our updates and newsletters for new product announcements.

Posted 1 year ago

“I have always known Art Shed as that place in West End in Brisbane. So when my order was being sent from Melbourne and took a while to arrive I was a little dissapointed. I thought it would be quicker because of the locaiton.”

Helpful Report

Posted 1 year ago

Hi Drew, Thank you for the reviews, it's great to see you were happy with your products. Art Shed has a very long history! There used to be stores around the country, more recently there is still a store in Brisbane, they have their own website and we are not connected. We are Art Shed Online, we have a store and warehouse operating out of Melbourne. I was happy to see your order arrived within a week, which is reasonable for a sale period.

Posted 1 year ago

“It took over a week to be delivered even though I paid for express delivery. Then upon arrival the packaging was torn and there was a dint in the canvas - likely from poor handling even though it was labelled “fragile”.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback regarding your experience shopping with us. We were really disappointed to hear it, and it was not the outcome we hope for our customers. Luckily it doesn't happen very often, but occasionally canvases are damaged during transit. If you receive a damaged item from us, please contact us as soon as possible, and we will replace it or offer some other resolution for you. The time line of your order was four business days from ordering to delivery, which is bit longer than expected for Express Post, so we will arrange for a partial refund on delivery for you. We will contact you privately to resolve this issue for you, and also the steps on how to repair a dinted canvas, it's surprisingly easy! Please contact us if you would like to discuss anything further.

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Art Shed Reviews