Name: Art Shed
Address: 475 Warrigal Rd, Moorabbin, 475 Warrigal Rd, Moorabbin, Victoria
Rating: 4.90

“Dear Art Shed, The two female staff that served me last week, were excellant, very helpful and courteous, very good staff. However I was very disappointed that my loyalty credit of about ($80?) had been deleted since my last visit and since you moved your store across Warrigal Road. Kind regards Dean Bowen”

Helpful Report

Posted 1 year ago

Hi Dean, Thank you so much for bringing this to our attention, we are so happy our amazing team were helpful when you visited us. With regards to your store credit, we do not delete or remove old credits but there was a manual system that was used prior to our moving in 2019. This needs to be verified and we will contact you privately when we have some more information, it will be in a few days. Thanks

Posted 1 year ago

“Too many emails”

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Posted 1 year ago

Hi Ralph, Thanks for writing a review for us, we appreciate your feedback. We understand that receiving a lot of emails can be overwhelming for some customers. In order to stay competitive with other online businesses we need to make sure our community don't forget about us! We have made sure your account is now unsubscribed from our newsletter, and also from the review invitations, so now you will only receive order confirmations. Please contact us anytime if you have any concerns like this on 1300785406 or customerservice@artshedonline.com.au. Thanks!

Posted 1 year ago

“Was not going to say anything, but as you are asking. It was not packed very well.”

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Posted 2 years ago

Thank you so much for your review, Verena! We are so disappointed to hear that you had this experience shopping at Art Shed. We strive to make sure that all our customers are satisfied with the products and service we provide, so we will arrange to have a replacement brush in pristine condition sent to you. Please don't hesitate to reach out to us if you need any help or have any further feedback. Our email address is customerservice@artshedonline.com.au.

Posted 2 years ago

“Art shed themselves are wonderful but i was disappointed by the products I purchased”

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Posted 2 years ago

Thanks so much, Cheyenne, for your kind words about Art Shed! We are so thrilled to hear you are happy with the experience you've had with us. We try hard to offer the best selection and service to our customers, and it's great to know that we're succeeding. Please let us know if you have any other questions or concerns - we would be more than happy to help.

Posted 2 years ago

“Item was too small and postage to return was high so have an item that is no good for me”

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Posted 2 years ago

Hi Dennis, I am so sorry to hear the Artist Storage Box did not suit your needs. We do try to describe items as well as possible on our website and the dimensions are listed on the product description, to help customers decide on the best option. As a small business we are unable to offer free returns for this reason unfortunately. Please let us know if we can help with anything else.

Posted 2 years ago

“Good range and pricing is competitive but I bought an item that was clearly marked as on sale but when I checked my receipt it hadn't rung up on sale. They didn't apologise or offer to reduce the price so I refunded it and left annoyed.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to write this review and we are sorry to hear that you have been disappointed with the service you received from us. At Art Shed our customers' experience in store is something that we take very seriously, and pride ourselves on, as you can see this is reflected in our reviews. If you would like to contact us by email at customerservice@artshedonline.com.au or phone 1300785406 we would like to make it up to you if we can! And we are truly sorry this happened when shopping with us.

Posted 2 years ago

“If you buy from Tom, you will be asked to write a review. If you ignore the request, you will get a follow-up request. Personally, I don't like that. Now I will unsubscribe.”

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Posted 2 years ago

Hi Peter, We are so glad to hear that you have been enjoying our products and website. We strive to make sure that our customers have a great shopping experience. As a family-owned small business, reviews have become an essential element of having an online store which is why we invite our customers to provide feedback. However we understand our process has been frustrating for you and we apologise for the inconvenience. Please don't hesitate to reach out if there is anything else we can do to make your experience better. Thanks!

Posted 2 years ago

“Art Shed delivered quickly and was reasonably priced but the item I received was faulty.”

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Posted 2 years ago

Thank you so much for the review. We will contact you privately to get this sorted out for you! Our goal is always to provide excellent service and we were sorry about the faulty product. You can always contact us if you have a problem with your order and we will resolve it for you. Our email address is customerservice@artshedonline.com.au or phone 1300785406. Thanks!

Posted 2 years ago

“I find dealing with Art Shed to be a good experience - they are quite expedient with their response with orders and pack items well. However, my main reason for ordering last time was for Mont Marte Paynes Grey acrylic paint and they had very little stock, so I didn't really get what I wanted. Maybe next time I will have more luck - it does leave me short of stock and meaning apart from not having what I wanted, I pay twice as much for postage when I have to go back to the "well" next time to see if they have stock when that time comes.”

Helpful Report

Posted 2 years ago

Hi Steve, Thank you for taking the time to write the review, we appreciate the feedback about our stock levels. You are welcome to place a pre-order with us, if you send us an email or give us a call we can arrange the order for you and ship it as soon as the stock arrives. We receive a delivery from this specific supplier every week, so it does not take long to fulfil an order. We main stock levels according to demand, so we may not keep as many of every product as you may require, but we can accommodate your artistic needs if you contact us about it. Feel free to contact us by email at customerservice@artshedonline.com.au or phone 1300785406, and we can also be contacted via live chat on the website.

Posted 2 years ago

“I wasn't overly impressed with the packaging of my order. The box was poorly packed, not taped up well and was squashed.”

Helpful Report

Posted 2 years ago

Hi Natalia, Thank you for taking the time to write a review and share your feedback with us. We were surprised to hear this as we do get a lot of very positive feedback about our packaging, but we understand it is disappointing when a carton arrives damaged. If you have received damaged items in your delivery, please contact us so we can replace them for you. (If not then it's great to hear the carton did its job!) If there is anything else you would like to discuss in regards to your shopping experience with us feel free to contact us on 1300-785-406 or customerservice@artshedonline.com.au. Thanks!

Posted 2 years ago

“The fluro paints look great but I haven't had a chance to use them yet.”

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Posted 2 years ago

Hey Penny, thanks for taking the time to leave a review, we would love to hear how you go so keep us posted!

Posted 2 years ago

“Great products!”

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Posted 2 years ago

Hi Emily, thank you for your review, I'm so glad you enjoyed browsing our range! If there is anything else you would like to discuss in regards to your shopping experience with us feel free to contact us on 1300-785-406 or customerservice@artshedonline.com.au. Thanks!

Posted 2 years ago

“Wide variety of brands and products, competitive pricing and prompt service. My main criticism is that having to browse through pages and pages of products in search of something specific is quite frustrating”

Helpful Report

Posted 2 years ago

Hello Maiju, Thank you for your great feedback, we are grateful that you have taken the time to share it with us. It sounds like we tick all the boxes for you, except one! At Art Shed we have over 7000 products, and it is an ongoing challenge to make sure everything is displayed in the best way possible. There are a few different tools on our website to make searching easier. These include the search bar at the top, the main Category headings, and you can also change the sorting of your search results by using the drop down on the right side, Sort - Most Popular is the default setting for this. You can change it to show by price, name or by product code. There are also a series of filters down the left side of the page. If you are having trouble finding what you are after feel free to contact us by live chat, email or phone during business hours. 1300-785-406, or customerservice@artshedonline.com.au. Thanks again Maiju

Posted 2 years ago

“Australia post has lost parcel. Emailed Art Shed today to contact Australia Post to cancel. Case number is in the above email.”

Helpful Report

Posted 2 years ago

Hi Trina, thank you for contacting us about your lost delivery, it is very frustrating and we apologise for the disappointment at Christmas time. We hope it has been resolved to your satisfaction, please let us know if there is anything else we can do to help. Thanks again.

Posted 2 years ago

“Staff member on the day was not very helpful. Great range of products though and always love coming into the store.”

Helpful Report

Posted 2 years ago

Hi Christine, Thank you for bringing your experience to our attention. We are glad to hear you enjoy our range and our store. At Art Shed our customers' experience in store or on our website is something that we take very seriously, and pride ourselves on. We are truly sorry to hear you were not helped by our team when shopping with us. We are very proud of our team, however if there are some service standards that need to be addressed we are committed to doing so. If it is possible, an opportunity to discuss this further with you would be appreciated. you are welcome to call or email us if you would like to. Thanks again.

Posted 2 years ago

“I bought around 6 or so vouchers for my students, it was a complicated process online and then 2 vouchers were never received. I chased up one (art shed sent to the wrong email) and wasn’t told about the other until months later which was to late to to much trouble to try and resolve so I just ended up paying for a new one. Won’t be buying online vouchers anymore.”

Helpful Report

Posted 3 years ago

Hi Perrin, thank you for taking the time to share your feedback about the Gift Vouchers, we were sorry to hear you have had this experience. We are aware that email security measures have been increased dramatically, and this is causing an issue with emails being blocked by servers. When you buy an e-voucher, our system sends the email upon ordering, this is automated and we do not manually enter the email addresses. We have no way of knowing if your voucher email has been blocked, so we rely on customers letting us know. If you could contact us about the the last part of your review, we would be more than happy to refund the missed voucher. Email the online team at customerservice@artshedonline.com.au or call 1300-785-406.

Posted 3 years ago

“I’ve been very happy with orders although my last canvas Oder was disappointing as after painting on one of the canvases only noticed that the frame was not square and only noticeable when I attached the frame then had to pack out the gap and repaint the bottom of the painting a lot of work mm will check all frames in future kind regards trevor have a great Xmas break”

Helpful Report

Posted 3 years ago

Hi Trevor, thanks for the feedback we appreciate it, and we are sorry to hear about the warped canvas. If anything like this happens, please always contact us so we can resolve it for you. It's a good idea to inspect your deliveries as soon as they arrive so you can be sure everything is in perfect condition. There are some helpful tutorial videos on how to fix a warped canvas, I will send them to you privately. Thanks Trevor

Posted 3 years ago

“This was my first time back to art shed since you moved across the road. I was disappointed to know that the discount system has changed since your move. I purchase items to the value of $130 and came back the next day and spent a further $40 or so. When I asked about the discount I was given a piece of paper stating the brands/items that would qualify. Nothing I purchased was on the list. Yet, a customer can come in and purchase 1 x item from that list and spend a considerable amount less than I did and be able to get a discount. This has left me with a bad taste in my mouth as I find it unfair.”

Helpful Report

Posted 3 years ago

Hello Denise, thank you for your review, we do take this kind of feedback seriously, and we have passed it on to our management team. At the moment there are a few of our most popular lines that are discounted for Creative Rewards members. The current Creative Rewards program was implemented to encourage customers to come into the store and view our range, talk to our team and hopefully learn some tips and tricks also. Feel free to contact us if you have any questions, thanks Denise.

Posted 3 years ago

“staff could be a little more courteous. I find it's hit and miss when I come into the store. Some are great, others are not helpful at all. Also, some of the staff dont know much about the products in the store.”

Helpful Report

Posted 3 years ago

Hello Gino, thank you for sharing this feedback, it is disappointing to hear and we are really sorry you have experienced this. Some team members in our store are picking orders for our online customers, they are willing to help anytime but may appear to be focused elsewhere, it is regretful that they may have appeared unhelpful. We have also introduced some amazing new team members recently, and we appreciate your patience while they learn the ropes as we have thousands of products to learn! We look forward to seeing you again soon, thanks

Posted 3 years ago

“I’m usually very happy with the delivery and the packaging of the products that I order. But I ordered two gift packs, and I was very disappointed with the 5 to 8-year-old give back as it wasn’t packed as the picture said it would be packed, so it was meant to be a Christmas present for my grandchildren, so I was a little bit disappointed with that. Kindly Regards N.Wills”

Helpful Report

Posted 3 years ago

Hi Nicole, I'm sorry to hear this, it was a packing mistake made by our team and we are very sorry for the error. We can send you the special Gift Box, no problem. If you have any concerns like this please let us know so we can fix it for you, we can be contacted on 1300-785-406, or customerservice@artshedonline.com.au. Thanks!

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Art Shed Reviews