Art Shed Reviews

Name: Art Shed
Address: 475 Warrigal Rd, Moorabbin, 475 Warrigal Rd, Moorabbin, Victoria
Rating: 4.90

4.9 Rating 5,643 Reviews

98 %

of reviewers recommend Art Shed

4.9

Based on 5,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Art Shed 5 star review on 23rd October 2025

Luke Foster

Art Shed 5 star review on 21st October 2025

Russell Bates

Art Shed 5 star review on 19th October 2025

Himi Hamedzadeh

289

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong colour supplied. Despite paid express 2nd day delivery, item came only arrived after 6days.”

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Posted 3 years ago

Thanks for your feedback, however I think you may be mistaken. There is nothing on your order that could be the wrong colour, as you ordered a Telescopic Tube for paper. If you would like to contact us we can rectify any issues with your order straight away! Australia Post does not collect on weekends, your order arrived within three business days which is pretty good at the moment. Thanks so much!

Posted 3 years ago

“My products are great loving my new colours in my new water discs.”

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Posted 3 years ago

Hi Colin, thank you so much for the review!

Posted 3 years ago

“Hi Brush arrived damaged, received a reply that advised new brush on the way but never arrived. Bit sad about it all to be honest Cheers Ray”

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Posted 3 years ago

Hello Ray, thanks for your feedback and we sincerely apologise for this. Your replacement brush is on its way to you, this was an unfortunate oversight and we apologise for the disappointment caused. Please let us know if you have any other concerns about your order. Thanks!

Posted 3 years ago

“Your service was excellent but you didn’t have thrifty size product I wanted when I visited your store.”

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Posted 3 years ago

Hi Sonya, If there is something you are looking for please ask us in-store or online, we are always happy to help where ever we can! Thank you for your feedback!

Posted 3 years ago

“It’s a great place to shop. Good sales and variety. The only real let down is how long it takes for the warehouse to acknowledge and dispatch an order. Didn’t receive an email for 3 days. I ended up calling to see what was happening and changed to click and collect and picked it up that day. I have since placed another order and having the same problem. I called today because I still had no email confirmation for an order placed 2 days ago.”

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Posted 3 years ago

Hi Kylie, Thanks for your time on the phone today. From our conversation, you do not recall leaving this review, and you mentioned you've had great experience shopping with us in the past. So we are now investigating this further with our administrators. It's a weird one as the review left under your name is associated with your email, the order ID and your IP address. We would recommend that you audit your email security and passwords as someone may have had access to your email to leave this review on your behalf. If you do get to the bottom of this on your end please do let us know. Thanks, and we look forward to seeing you in store again soon!

Posted 3 years ago

“Whilst I enjoyed browsing products in the EOFY sale, I did have a couple of questions and found a CSO to ask. On my approach, the CSO moved away, apparently busy with other aspects of the business. This happened with the same CSO 3 times. So my questions remained unanswered and products I might have bought remained on the shelves.”

Helpful Report

Posted 3 years ago

Hi Bernadette, Thank you for bringing your experience to our attention. At Art Shed our customers' experience in-store or on our website is something that we take very seriously, and pride ourselves on, as you can see this is reflected in our 5-star reviews. We appreciate you taking the time to let us know about your visit. And we are truly sorry this happened when shopping with us. It is maybe worth noting that about half of our team who work in the store each day work in our order fulfillment team and are there to pick orders for our online store. This may be why they seemed distracted or busy doing other tasks. Having said this, we encourage the team to always assist customers. We are very proud of our team, however if there are some service standards that need to be addressed we are committed to doing so. If it is possible, an opportunity to discuss this further with you would be appreciated, if you would like to call us on 1300785406 or email us at customerservice@artshedonline.com.au Thanks again for taking the time to share your feedback Bernadette.

Posted 3 years ago

“The molded eraser didn't work The charcoal pencils keep breaking”

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Posted 3 years ago

Hi Vanessa, these pencils need to be knife sharpened. Regular pencil sharpeners are not recommended in this case as the twisting action causes them to chip and break. There is a great video about this on the Mont Marte YouTube channel link here: https://www.youtube.com/watch?v=spNdUr4-xvc We hope this helps Vanessa

Posted 3 years ago

“Only purchase to date is the Mont Mart Desktop craft Station”

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Posted 3 years ago

We appreciate your support Geoffrey, thank you

Posted 3 years ago

“Quick and fast on the delivery but packing wasn’t the best one canvas was dented lucky I order on extra but still not good enough I’m down $$”

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Posted 3 years ago

Hi Bianca, we sent a replacement canvas out for you, we are to help anytime so please let us know if you have any more issues like this by calling 1300-785-406 or by emailing customerservice@artshedonline.com.au. Thank you!

Posted 3 years ago

“Large hole in box but canvasses not damaged. Meg Vivers”

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Posted 3 years ago

Hi Meg, I'm glad to hear the canvases were not damaged, that is good news!

Posted 3 years ago

“Hi I ordered 6 of the Make n Bake Polymer Clay 10pc but only got 5. My order number is #N201647”

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Posted 3 years ago

Hi Gabrielle, I'm glad to see the balance of your order arrived safely, please always contact us directly via live chat, phone or email for issues like this so we can rectify it quickly for you - happy creating!

Posted 3 years ago

“5 stars would have be my preference for you had my order CH 125560525AU arrived when I received an email to say it had. I'm still waiting in case there's been a slight hitch re delay. This is the second time I have had this experience with delivery so I've alerted your customers' sevice department. Thank you in anticipation of your attention to this matter. Elizabeth Knowles/11 Mill Road/ Lower Vogeltown/ New Plymouth/ 4310”

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Posted 3 years ago

Thank you for taking the time to leave a review, Elizabeth! As discussed in email correspondence can you please send through a screenshot or forward the message saying your order has been delivered? From our end, we can see that the order was dispatched from us and the order is currently in transit.

Posted 3 years ago

“Products good, service good, the star rating will only be increased when they stop sending me unsolicited advertising in my order.”

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Posted 3 years ago

Hi Berry, Thank you so much for your feedback, We've passed this on to management, and we'd really love to hear more from you regarding this unsolicited advertising issue to help us improve as a company and ensure your creative experience is a positive one. Please don't hesitate to reach out to our team at customerservice@artshedonline.com.au with any queries or suggestions. Thank you so much for taking the time to review us. We truly appreciate your feedback.

Posted 3 years ago

Art Shed is rated 4.9 based on 5,643 reviews