“Nice to see ROLL BACK ,back again the only problem is I went to buy my usual cola now on offer from £10.25 to now only £7 and as usual it's OUT OF STOCK..... If you get offer's like this ,get the AVAILABLITY right.😖”
“Staff very unhelpful 3 members of your happy to help staff (males ) , to busy chatting about free beer at a wedding reception than moving out of the way of the shopping I wanted to buy .
Then getting nearly knocked over by a cleaning machine ( woman who could only just see over the machine ) . I think staff and managers need to get staff in line with your moto .”
“I ordered 4x6 tins of tiger cat food 400g each tin, I get substitute of 12 pouches 100g each that covers 3 full tins. I have 2 cats. I don't care if theses are substitute or same price. I'm not using them again .this is twice not happy”
“Had to queue for 45 mins for a checkout. I don't like the self serve when I have a big shop. Only 2 checkouts open when I questioned one of the staff she said don't have a go at us it's not our problem. I wasn't having a go just asking for them to put another till on. The staff all have logos on their jackets which says Happy to Help which unfortunately is not the case. I will be happy when Lidl opens and will be shopping there.”
“I have just been in to buy plants.
They are all dying, not not been watered.
This company is getting worse by the week.
Very poor service and management.
I have photos I will send them to head office, as it will not let me upload them on this app”
“Staff are rude and more interested in talking to each other than actually serving customers. Then when they do serve you the act like they're doing you a favour and your taking up their time!”
“Just letting you all know there is no spin the wheel or Xmas box for a prize so don't deliberately go out your way to spend £5 expecting toget something added to your rewards.”
“Really hate this place now. We have taken the decision to shop elsewhere. Constantly no baskets at the entrance. And now the staff have to guard the carrier bags which means waiting for a member of staff to request one..”
“I really hate this place. I've totally stopped shopping there. More self check outs, less staff on Tills. Never any baskets at the entrance. Have to go hunting for one. Prices no longer competitive. And now they don't have carrier bags out. You have to seak a member of staff, and request one..”
“Asda is getting ridiculous they are putting prices up yet again whilst other stores are bringing prices down they are becoming the biggest disgrace in the food industry”
“The Uber delivery drivers are still using the disabled parking bays at Asda Kingswood, Hull. We as disabled drivers often cannot get a parking space.
Why are Asda allowing this to happen, it is actually illegal for them to park in these bays.
So again why is it happening.”
“So got my asda delivery this morning the driver left for me to then see I have 20 missing item for them to tell me they will look into it shift customer service this is the second time now I have had a problem with my delivery last time they sent me out if date items”
“I bought £100 phone for for my my daughter. The customer service is beyond terrible. The phone was 2 days old and they wouldn't even swap it. I'll never buy or shop on-line ever again!!!😠”
“I feel i really need to write something about the constant incidents in Asda of a product having a yellow label stating the price is lets say for example reduced from £3 to £2 then when you go to the checkout its actually £3. Or buy two get on free and you dont. This isnt a one off, its all the time. Even
today whilst waiting in the checkout queue, a guy in front of me was complaining to the poor checkout woman about the price he thought he was buying something for, not matching the price he was being charged. Whats going on Asda?
he price at the till. This has been going on for years.”
“I found the some of your disabled bays, especially the ones adjacent to the McDonalds full with the uber drivers cars tonight when we visited 22/12/2021 at 10pm. This seems to be the norm of late, and as a driver with a disabled family member I find it unacceptable Asda are allowing this.. Management need to enforce a no parking policy to delivery drivers within the disabled parking bays..”
“So rude some of the staff that you employ. No customer service speak to you like something they have trodden in. Absolutely disgusting. If I was to treat people like I was treat/spoken to today in my job I would have been sacked by now.”
“Visited the post office in Kingswood Asda regarding a vehicle tax update. The lady that served me wasn't sure how to do it it/ she said I had to make a phone call and I had to get a new letter which I knew wasn't the case. She said it was and she wouldn't do it. I had previously done it there no problem. I did what she said to be told, no, I didn't need a new letter. I went to a different post office and they sorted it in 2 mins. Staff need better training. It seems if they are unsure how to do something they fob you off.”
“Ordered online shop rang by store told no driver for delivery, so we opted to go to store and pick up groceries, a round trip of 30 miles! We were told our groceries would be bagged ready to pick up at customer services. Arrived at store to collect shopping, however they were brought to us in delivery crates, told them unacceptable and to get the bags we were promised, the assistant said to me don’t get mad at me mate and walked off ! Stood 10 minutes so we had to take shopping to car in the crates so fed up put them came home. Rung customer services demanded to be put through to head office, made formal complaint was told someone will ring from store. My wife received a abusive phone call from someone stating they were the manager of George home and leisure, this person came out with you’ve made some money out of us those crates are £5 each this person didn’t know my wife’s name or our address, this was highly suspicious! I’m a retired Police Chief inspector so we’re extremely concerned, this so called manager was extremely abusive and aggressive on the phone then slammed the phone down on my wife!! I rung Asda head office again to escalate the complaint and report the abusive phone call. So as it stands I’m waiting for another reply from the head office. Asda were marvellous during lockdown. Not so now this is the first time and the last time we go to Asda kingswood, the staff are an absolute disgrace rude, abusive and aggressive!”
