“Had a slight issue, contacted customer Service and Quentin helped me out tremendously, took no time to fix my little issue... alls good ... Fabulous People...”
“Merci beaucoup pour le suivi et l'ouverture, je l'avais déjà répété plusieurs fois lors de nos échanges courriel. Merci encore mille fois d'avoir bien effectué le suivi et le remboursement.”
“I was not aware of the process and accidentally purchased a pack. I immediately realized my mistake and reached the consumer service. They acted swiftly and understand my query and resolved it without further delay. I only saw this kind of support from elite companies like Apple… I am very happy with their services and consumer support.”
“Read everything they send to opt out of subscription if you pay even $1 for what you thought was a one-time thing. I am very grateful they were able to refund me $39.99 for a subscription I didn’t want.”
“I went to this site via Instagram ads
They use deceptive marketing practices to sign you up for some kind of subscription without your authorization. I only agreed for one off payment of $1. But a week later I realised I was made to subscribe to 5 different automatic renewal subscriptions in total of USD $57/ month in total, It should be illegal. I was able to resolve it via PayPal dispute. I blocked them from my PayPal. I'll notify PayPal to make this merchant banned!!”
Hello dear Customer,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and any confusion you encountered.
We take these matters seriously and aim for clear and transparent communication regarding our subscription details. If you have any further concerns or need assistance with any aspect of your subscription, please reach out to our support team at nebula.support@nebulahoroscope.com.
We appreciate your input and hope to improve our services based on your feedback.
Best regards, Nebula Team
Hello Dana,
Thank you for bringing this to our attention. We’re sorry for any confusion regarding the charges. To resolve this issue and process your refund, please contact our support team directly at nebula.support@nebulahoroscope.com. They will be able to assist you promptly.
We appreciate your patience and understanding.
Best regards, Nebula Team
