“I went to this site via Instagram ads
They use deceptive marketing practices to sign you up for some kind of subscription without your authorization. I only agreed for one off payment of $1. But a week later I realised I was made to subscribe to 5 different automatic renewal subscriptions in total of USD $57/ month in total, It should be illegal. I was able to resolve it via PayPal dispute. I blocked them from my PayPal. I'll notify PayPal to make this merchant banned!!”
Hello dear Customer,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and any confusion you encountered.
We take these matters seriously and aim for clear and transparent communication regarding our subscription details. If you have any further concerns or need assistance with any aspect of your subscription, please reach out to our support team at nebula.support@nebulahoroscope.com.
We appreciate your input and hope to improve our services based on your feedback.
Best regards, Nebula Team
Hello Dana,
Thank you for bringing this to our attention. We’re sorry for any confusion regarding the charges. To resolve this issue and process your refund, please contact our support team directly at nebula.support@nebulahoroscope.com. They will be able to assist you promptly.
We appreciate your patience and understanding.
Best regards, Nebula Team
“As Im sure a lot of us have been through this before, signing up for something without reading everything! I was very happy to read that Nebula would forgave my mistake and returned my money. Very grateful.”
“I accidently payed 19$ ten times without wanting it and when I asked for refund and told everything that happenned I got immidiatly refund for all of these 10 times!”
“Highly recommend. Nebula has incredibly talented astrologer, psychics, quick prompt, and have changed my life. If I ever had any issues, customer service immediately response I received credits for surveys very happy with this incredible service for this day and age.”
“This site is too obvious a trap where you need to do a lot of effort to get your (automatically started) subscription canceled. I saw it while signing in but can imagine it is overlooked by many who will pay $39 per month until they find how to cancel the subscription.”
Hello Patrick,
Thank you for your feedback. We’re sorry to hear that you found the subscription cancellation process challenging. To cancel your subscription, please use the following link: https://appnebula.co/cancel-subscription. But we are able to see that our support team have already cancelled your subscription. Please check your email for more details.
If you have any issues or need further assistance, please reach out to our support team at nebula.support@nebulahoroscope.com. They are always ready to help.
Thank you for your understanding.
Best regards, Nebula Team
“The app and site use deceptive marketing practices to sign you up for some kind of subscription without your authorization. It should be illegal. I was able to resolve it after numerous emails, but had to waste a lot of time to figure out what happened and how to get it fixed.”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund and your subscription was cancelled right away. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
“I had a couple charges that I did not think I purchased and I addressed it and it was immediately resolved and money was back in my account immediately. Most companies on social platforms make a mistake and you can't even get hold of them let alone ever get your money refunded. I am super impressed!”
