“I did a free trial and didn't want to purchase after but couldn't figure out how to cancel the subscription cause it wouldn't work for me on the site. So needless to say I was charged. And with past experience with other companies I've been told I'd just have to take the loss. They went above and beyond to help me get a refund instead of making me keep the subscription. Thank you, very much appreciated!”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your subscription in our system. We have provided with the full refund of your 3 transactions. Please note that it can take up to 10 days for the bank to process it. If you will not receive your money, please let us know at nebula.support@nebulahoroscope.com. We are here to help.
Best regards, Nebula Team
“I think they are honest. Maybe i do some mistake and I don't remember if i had close the plan or not. I say yes, they no, but, anyway they refund me.”
“Support Staff was wonderful. Friendly, Efficient, & Patient. Issue was resolved quickly and everything was explained clearly. I appreciated the help and the solution.”
“What made me happy-end was that someone...like...a real person entered The live chat and talked to me, even if for 2 minutes instead of 4. A big like for that one. But...
What was wrong...
You had ro trick me to pay 2.99 for what? Another 2 minute? I mean...really? Is that how it's done nowadays? As far as I can see, money dicates, not Hearts. I feel sorry for you. God bless you all!”
