“Totally unnecessary product… Your ads promote something I’m interested in but your actual offering gives me nothing I need or am remotely interested in….”
Hello dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that our service did not meet your expectations. We strive to provide valuable insights and experiences, and your comments help us improve. If you have specific concerns or if there's anything we can assist you with, please let us know.
For any issues with your subscription or service, feel free to contact our support team at nebula.support@nebulahoroscope.com. We appreciate your input and hope to better serve you in the future.
Best regards, Nebula Team
“I paid a small amount for a weeks trial. I got charged £25.99 straight away. I emailed and they kindly refunded me. I hadn’t realised it was a monthly subscription”
“I asked support to stop my monthly subscription because I only was interested in a one time purchase. They responded very quickly and solved the problem.”
Hello dear Customer,
We’re genuinely sorry to hear about your experience. We take these matters very seriously and want to address your concerns.
We were able to find your request in our support system and as I can see you were provided with the full refund. Please check your email for details.
Your feedback is important to us, and we want to ensure that any misunderstandings are clarified.
Thank you for bringing this to our attention.
Best regards, Nebula Team
“The agent from support was very nice and solved my problem immediately. I honestly did not expected my problem to be solved so quickly. Thank you for that!!”
