“I have never written a trip advisor report before, but felt obliged to after a very poor experience. We stayed for one night to break up a car journey on our return to Aberdeen. I wanted my kids to experience a top quality food experience and we choose this hotel because of the Marco Pierre White restaurant. We assumed the food quality, presentation and service would have been second to none, but I'm afraid I can only say at best it is expensive pub grub! We were offered no rolls before our starter, but we instead told that the had forgotten to put some in the oven to warm. The £25 bottle of wine was served by pulling the cork straight through the neck foil and so bits of foil were poured into our glasses. The £10 prawn cocktail was simply a handful of frozen prawns dropped on iceberg lettuce with a dollop of prawn cocktail sauce on top! The lamb main meal instead of being pink was incinerated! The side order of green beans turned into green peas, and the side order of triple fried chips did not arrive. Also, triple fried chips are supposed to be crispy on the outside, these were saggy and quite frankly were more like oven chips! Throughout the night I had a complaint at almost each course of the meal and it totally spoilt our night! The staff were sympathetic and did give me a discount, but that isn't the point as our night and experience were ruined by the extremely poor quality of the food. I suggested I would contact Pierre Marco White but was told that the hotel simply pay him to have his name above the door and don't expect him to be interested in my experience.
On the hotel, the rooms are clean and spacious, but the A/C is useless and the fan is so weak it cannot move a feather consequently the rooms are unbearably hot and we barely slept at all that night as the weather was unusually warm! In the words of Mr White, would I eat here again, no. Would I stay here again, no. Are the food standards high enough to reflect a Marco Pierre White branding, absolutely not!!”
“We stayed on a very hot night. The air conditioning in the room did not work, neither did the bathroom extract fan. The staff could not help at all. Food in Wheelers was mediocre in the evening and the breakfast not as good as that provided in Premier Inns.
Don't stay here.”
“The air conditioning on the 3rd floor was not working, although the staff were aware they didn't inform us on check in. As the air conditioning was not working we opened the window, but, quickly had to close this from the noise from a private party in the function room. Partly due to the heat and noise from the children from the party running up and down the corridoor, we didnt sleep well. On checking out I mentioned all of this to the receptionist who said other people had complained about the children running up and down and also they were aware about the air conditioning but couldnt get it fixed as it was Saturday. I was advised that the Manager would contact me, however I'm still waiting to hear from him/her. Shame as it was our 4th stay here.”
“What looked a great hotel marred by the fact was put into an room which had not been serviced after the last occupant. Room service meal was poor and very expensive for what it was. Nice location though.”
