“We have stayed here many times , but this time we were unhappy with the restaurant.
We booked 2 stays one for April and one for May both dinner, bed and breakfast offer. 1st stay we got 3 courses for dinner ,2nd stay we got 2 courses, on asking why it was less at reception we were told that the restaurant was separate and not part of the hotel and to speak to the manager in the restaurant which we did, she said that we should have been told that the price was now only £18.50 per head for dinner and not £20.00 as previous and this only covers 2 courses , lack of communication spoiled the meal , never been treated like this at any other hotel we have stayed in and that's over 100 a year”
“not enough staff at breakfast, I had to call a waitress to bring me tea.
bar area very small, reception not appealing to the eye.
staff at reception very polite and helpful
no information re hotel in bedroom”
“We found the hotel very welcoming and the receptionist extremely helpfull and efficient,however the room was pleasant but we were not very happy with the wash basin in the bedroom which seemed rather old fashioned and did not have my wifes approval.The staff were very helpfull and friendly and the food very enjoyable.A very good offer from travel zoo and excellant choice of hotel”
“Enjoyed our stay although bedroom & corridors were cold even after reporting several times, also food wasn't as good as before, unsure if we would stay again.”
“I was a bit disappointed having booked a twin room on the hotels website to arrive and find that it was in fact a double. I had spoken to the receptionist who said that it should have been set up as a twin and she would get that sorted. As we were there to attend a wedding we didn't get back until late to find that it had not in fact been changed. As it was late by this time we just had to make the best of it. I did mention this on check out but was told that they were unable to say why that was as the member of staff wasn't in.”
