Asurion Reviews

1.2 Rating 385 Reviews

4 %

of reviewers recommend Asurion

Company Reviews

Questions

Metrics

1.2

Based on 385 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Phone:

908-547-3754

How does Asurion deliver?

Helpful Report

(5 days ago)

Asurion delivers items by Courier, Postal Service and Own Driver.

Helpful Report

(5 days ago)

0.00%

Industry Average

“ Asurion decide to replace my phone. They promised same day delivery. Phone did not came. Called them next day, agent says o, UPS is delaying your order, will get it tomarrow. Asced UPS and they never had my order. Do not trust Asurion. Scamers. ”

- Anatoliy Chipak

“ I select the TV I want, but, I get a message "Delivery options can't be displayed now, try again later". ”

- David W. Murphy

“ I paid the deductible and filed a claim for same day delivery which comes with a technician so I thought! The tech was rude I called and was hung up on. ”

- Anonymous

Asurion Reviews

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Delivery - Slow