Asurion Reviews

1.2 Rating 398 Reviews

5 %

of reviewers recommend Asurion

Company Reviews

Questions

Metrics

1.2

Based on 398 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Asurion deliver? How long does Asurion take to deliver? Does Asurion deliver on time? How is accuracy and good condition of items delivered by Asurion?

Returns

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Customer Service

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Phone:

908-547-3754

How does Asurion deliver?

Helpful Report

(2 weeks ago)

Asurion delivers items by Courier, Postal Service and Own Driver.

Helpful Report

(2 weeks ago)

0.00%

Industry Average

“ So a phone that I ordered same day delivery on 9/10 is now being delivered on 9/13. ”

- TJ

“ Asurion decide to replace my phone. They promised same day delivery. Phone did not came. Called them next day, agent says o, UPS is delaying your order, will get it tomarrow. Asced UPS and they never had my order. Do not trust Asurion. Scamers. ”

- Anatoliy Chipak

“ I select the TV I want, but, I get a message "Delivery options can't be displayed now, try again later". ”

- David W. Murphy

Asurion Reviews

Phone:

Delivery - Slow