Asurion Reviews

1.2 Rating 370 Reviews

5 %

of reviewers recommend Asurion

Company Reviews

Questions

Metrics

1.2

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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Phone:

908-547-3754

How does Asurion deliver?

Helpful Report

(2 weeks ago)

Asurion delivers items by Courier, Postal Service and Own Driver.

Helpful Report

(2 weeks ago)

0.00%

Industry Average

“ I select the TV I want, but, I get a message "Delivery options can't be displayed now, try again later". ”

- David W. Murphy

“ I paid the deductible and filed a claim for same day delivery which comes with a technician so I thought! The tech was rude I called and was hung up on. ”

- Anonymous

“ After being on hold for hours and hours and constantly communicating with the representatives, they finally said that my replacement device was out for delivery. ”

- Anonymous

Asurion Reviews

Delivery - Slow