“I am surprised at all the negative reviews as my experience was far different. I had to postpone a cruise to the UK due to a family emergency and thought I was out of luck with tickets to a play I had purchased in London to be held a few days before our cruise. I submitted a request to exchange the tickets for a future date, provide a couple of times that would work and within a few days received new tickets. I appreciate their flexibility and responsiveness.”
“Outstanding service by Jake at ATG Tickets today
he helped me with getting access seats for a show very supportive of my needs
great communication throughout by email and then a telephone call to complete my purchase
Jake couldnot have done any better pleasure to help me as I am useless at booking online for shows
sent me emails to confirm bookings while I was on the telephone to him also very helpful
Best Customer Care I've received in a long time
Thankyou Again”
“I had an issue with my tickets for Cabaret and was lucky to have a true professional on the phone to resolve it. Liam was courteous, understanding and extremely effective in helping me and I was most impressed.”
“A wonderful young lady called Tiffany, helped me in just a few
minutes, after I’d been on the phone & online for hours, to no avail. I was trying to become an Access member.”
“Booking process was quick and easy. Tickets took quite a few hours to deliver, by email, which was initially quite concerning but arrived well. It would have been good to have at least a confirmation instantly.”
“Tried to purchase some show tickets today to give to family as Christmas presents without success.Have to say to anybody who is thinking about doing the same don’t go there it’s an unbelievable service.Tried on line and could only book one ticket at a time got the impression you may have to pay an administration fee for each ticket.There was no way of finding out if this was the case.I then phoned the Theatres and a automated message said I would probably would have to hang on for 30 minutes and advised me to try on line. We have always been a Theatre loving family but the difficulty booking tickets, the high booking fee plus being to asked to pay for insurance for my ticket has put us right off. I am now going to spend my money elsewhere ie local shows etc i am sure it will be much more enjoyable and I wont feel I am behind had 😠”
“I can understand all of the rearrangements with Covid – I have been very patient through several re-bookings.
Finally it seems I may be getting to watch the show I’ve booked, and they’ve now decided they are not going to send the tickets out to me – they’re going to make us queue at the box office, completely contrary to earlier promises and the contract we had.
Trying to contact them is a lot more difficult recently too – they have instituted a no reply system of course.
They have a web system that invites you to type in all the details and then they simply reply asking for the same details again. Not exactly helpful.”
“Hi has anyone had this problem I was booking tickets for hairspray in the King's Theatre Glasgow I went to review my order and how much it would cost but when I pressed review order they automatically took payment. And also couldn't use my bluelight card but could have used it for the same show if I lived either in Bristol or Sunderland bit unfair.”
“This has been an education in why not to buy trip/event cancellation insurance. This insurance is not an "all risk" insurance, it is a scam and a time waster. I am giving up.”
“We had tickets for Paloma Faith at Liverpool Empire with a pre theatre meal at the in house pizzeria. My wife had an accident the day before and we couldn’t go. We tried to call the restaurant and the theatre to see if we could change the tickets or get a credit for the restaurant. It took 6 phone calls before we managed to speak with someone who even purported to help. We were told that we had to inform them at least 48hrs before, difficult when the accident was 24 hours before the show. The restaurant was unreal, when speaking with them before the reservation they weren’t able to help and told us to contact the box office. This opens 90mins before the show and doesn’t take phone calls. Totally awful customer service, will certainly NOT take the option of joint ATG again. Complete waste of money. Customer service is dire and once they have your money they do not seem to care.”
“Terrible company! I am unable to buy tickets online as my daughter is a wheelchair user. I have had to create an account for myself and her and provide lots of medical evidence but they cannot link the two accounts. This company clearly don't give a **** about disabled people, I guess it costs them too much money. A real shame as the theatre is one thing my daughter (who has a life limiting condition) IS able to do. I cannot talk to a real person who could easily sort this out. I'm close to tears.”
“I purchased two sets of tickets one was for Liverpool empire the other Edinburgh playhouse, end Dec and January respectively, the Edinburgh performance was white xmas but our holiday got cancelled very last minute, due to covid, the January tickets where for jersey boys in Liverpool, this also got cancelled last minute same reason. I protected the tickets but you may as well give your money to a homeless person and at least make someone happy, because the protection isn't worth the paper it's written on, chance of getting any of the money back NIL, we lost over £130 between the two bookings and time has run out and the tickets, nobody replied to us, I never leave bad reviews I'm always really fair, but this was a bad experience and I'll never ever book with ATG tickets again.”
“Terrible company to buy tickets from when somthing goes wrong.
No e ticket received and no contact phone numbers for customer service. Five emails and two messages on website later with no reply of any contact the event came and went without me getting to see it”
“I tried to get a ticket exchange for different seats due to a back injury. Contacted ATG for an exchange. It took them 23 days to respond and by then the seats were no longer available. 23 days. I asked for a refund despite having cover and they said I had to speak to someone else and that they’d close the case. Zero accountability. What a waste of time and money. Horrible service.”
“What a horrible experience! I have booked tickets for a show and after umpteen calls and emails , I got 2 calls on weekend mornings and no reply to my emails in a simple attempt to change the tickets to another day. If you call back, you are on endless waiting. It is so frustrating. How can someone have such poor customer service and get such high ratings on Trust pilot ?”
