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Atlantic Shopping Reviews

4.6 Rating 620 Reviews

92 %

of reviewers recommend Atlantic Shopping

Company Reviews

4.6

Based on 620 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Read Atlantic Shopping Reviews

About Atlantic Shopping:

Atlantic Shopping is the largest Bar Stool online retailer in the U.K.. With over 30,000 Bar Stools in stock featuring many Exclusive Designs, and unbeatable prices, we offer the best deals for the online shopper. We hope this means greater commission rate and therefore more money earned by our affiliates! We have over 40 years experience in business retail at our 80,000 sq. foot shop in Birmingham city centre. With 8 years experience of selling online we pride ourselves on our excellent customer service and quality of products. We have served nearly a quarter of a million customers online.

Visit Website

Phone:

0845 520 0000

Email:

sales@atlanticshopping.co.uk

Location:

Atlantic Shopping Britannic Warehouse 142 Sandpits
Birmingham
B1 3RJ

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Atlantic Shopping 5 star review on 6th February 2024

Atlantic Shopping 5 star review on 6th February 2024

Atlantic Shopping 5 star review on 6th February 2024

Atlantic Shopping 5 star review on 1st February 2023

Atlantic Shopping 5 star review on 29th November 2022

Atlantic Shopping 5 star review on 3rd October 2022

Atlantic Shopping 5 star review on 29th June 2022

40

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm afraid my experience of this company doesn't match the other reviews I've read. Five Pinnacle bar stools in Walnut arrived and they were so dark they were almost black, nothing like the photo on the website. I asked for the stools to be swapped with the Oak colour but was met with total stubbornness. They wanted me to pay for the return of the stools, £30 in total (the cost of one stool entire) and didn't accept that because the colour didn't match the image I could claim the goods weren't as described, i.e. faulty. What stunned me the most was the complete disregard for me as a customer, they stuck to their refusal to accept fault and it makes me think that they're not a fair company to deal with. Warning - check the colour first.”

Posted 8 years ago

“We purchased 4 white bar stools that turned out being more cream than white. When they refunded us they deducted £40 from our payment due to their returns policy stating that there will be a charge of £10 per stool if no faults were found. I would have thought that a wrongly advertised colour would be significant enough to warrant a full refund. A cream stool in a white kitchen is not the look I was going for. Currently their response is that they sometimes come in off white!! No mention of this when you're ordering and to be told that faux leather doesn't come in white is just nonsense. Ironically they also do a cream version of the stool we purchased but I'd hate to guess what colour that really is!!”

Posted 7 years ago

“Extremely Poor Quality & Customer Service”

Posted 7 years ago

“The quality and standard of the Alicia stools is not the best and the collection service is poor. they claimed that they called my home to return the goods via text this was not true”

Posted 7 years ago

“I would strongly recommend people avoid this place as the atrocious and ill mannered service received (from the elderly owner..who lied and said he wasn't) only made me walk out of their shop today after travelling 75 miles to try out some of the stools and make a purchase! Absolutely disgusted with the level of non existent service provided!”

Posted 7 years ago

“I'm very pleased to be the first to review Atlantic Shopping on this site. We recently used this company to purchase a glass bistro table. As always, using an online company without seeing the product is risky but we took that risk and our experience was exceptionally positive. Atlantic Shopping provides excellent information, order tracking, customer service, and follow-through. The prices are competitive and the product was shipped in appropriate packaging without any damage. It was a trouble-free purchase from beginning to end and we would have no hesitation using the company again. Highly recommended.”

Posted 8 years ago

“Fantastic product would definitely order from this company again”

Atlantic Shopping 5 star review on 24th May 2021

Posted 2 years ago

“Very good selection of products, easy to navigate and order was delivered very quickly. Product was exactly as described and seems great value for money. Comfy, easy to put together and well made! Happily buy from this supplier again.”

Posted 3 years ago

“Bar stools very elegant and I was happy to pay almost £100 each for them, however after using the stools I noticed white marks on wooden back rest, the stools are rarely used and I only had them for 6 months when I noticed the marks had appeared. After contacting the company to inform them of the white marks on the wood and to have the stools replaced or refunded as they have 1 year guarantee, I was informed the year guarantee only covers the stool mechanism! I will not be using this company again as customer service is very poor. I could not find any information in the stools literature stating only parts of the unit is covered by the guarantee. Very dissatisfied and disappointed with customer service.”

Posted 5 years ago

“Ordered 4 Ascot chairs one broke and i fell on the floor, injuring my arm..... 2 others are flexing ......I am a size 10 and weigh 10 stone so was surprised that the chair couldn't take my size...... 2 other chairs are now flexing and i'm frighted to sit on them now..... I have only had these chairs for less than 2 months so they have hardly been used......Extremely poor quality.....robotic customer service and the 'manager' refused to give me my money back instead insisting they never have issues with their products....this review site clearly shows the company is throwing out unsafe poor quality products......”

Posted 5 years ago

“Good service and good product”

Posted 5 years ago

“I ordered a stool, it came very quickly, I had a slight issue with the item, I emailed customer service to mention it, they got back to me really quickly and were very quick to offer a solution, I found customer service to be excellent, and would feel confident to order from them again.”

Posted 6 years ago

“Easy to order. Very prompt delivery and good quality goods.”

Posted 6 years ago

“Poor customer service, manager giving incorrect information. Told they had not got enough staff to see if chair will fit in car boot. All staff very unprofessional. Other companies online are selling for cheaper so shop around.”

Posted 6 years ago

“Representives on the phone very polite and helpful. But: 1. failed to deliver table on the day promised. 2. Then delivered wrong table base. 3. Then replaced it with a base for a stool. 4 I gave up”

Posted 6 years ago

“I ordered 4 different bar stools from their website so we could decide on our favorite, return the unwanted ones and buy a set of the ones we chose. Shortly after the order was placed and paid for, I received a phone call from one of their sales team who tried talking me out of ordering a varied selection of stools. I explained to the lady that their website said nothing about being unable to order more than one type of bar stool and that I was happy to pay for the return shipping but she insisted that they wouldn’t be able to fulfill the order. I expressed my disappointment but if fell on deaf ears as I received an email confirmation that they had cancelled the order. Strange as they have a webpage called “Easy Returns” well it seems they don’t like returns as they didn’t want to accept mine! They do advertise nice bar stools, shame I couldn’t buy any. AVOID THIS COMPANY!!!”

Posted 6 years ago

“Next day service for a massive order of chairs, very impressive 10 out of 10!!!”

Posted 6 years ago

“I bought two bar stools approximately ten months ago. A problem developed with one them. I was given advice by the helpful customer service which failed to redeem it. As a gesture of goodwill, the chairs were replaced the following day and all I had to pay was the postage. This was quite unexpected on my part and I was very impressed with the follow up from customer service.”

Posted 6 years ago

“2 bar stools ordered, one had no thread for screw and other faux leather faulty. Poor response from company, call centre where managers won't speak to you. Would never order from them again. Terrible experience and ended up having to keep a faulty stool. Told wrong information on phone with regard to a replacement and have lost out on £89. Horrendous experience and waste of my time as took 7 phone calls and still I have lost £89.”

Posted 6 years ago

“Purchased two skyline bar chairs which arrived promptly and certainly looked the part. Once assembled I was a little concerned that they seemed a little flimsy and unfortunately my fears were confirmed after only 18 months of very light use. The weld on both sides of the arm support completely sheared, suggesting a manufacturing fault, but Atlantic werent interested quoting their 1 year guarantee. Only offering that I look on ebay for spares!! maybe this happens regular. I would suggest paying a little more and getting something more robust. The reviews on their website are not balanced reviews as they will not post honest negative reviews!”

Posted 6 years ago

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Atlantic Shopping is rated 4.6 based on 620 reviews