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Atlantic Shopping Reviews

4.6 Rating 620 Reviews

92 %

of reviewers recommend Atlantic Shopping

Company Reviews

4.6

Based on 620 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Read Atlantic Shopping Reviews

About Atlantic Shopping:

Atlantic Shopping is the largest Bar Stool online retailer in the U.K.. With over 30,000 Bar Stools in stock featuring many Exclusive Designs, and unbeatable prices, we offer the best deals for the online shopper. We hope this means greater commission rate and therefore more money earned by our affiliates! We have over 40 years experience in business retail at our 80,000 sq. foot shop in Birmingham city centre. With 8 years experience of selling online we pride ourselves on our excellent customer service and quality of products. We have served nearly a quarter of a million customers online.

Visit Website

Phone:

0845 520 0000

Email:

sales@atlanticshopping.co.uk

Location:

Atlantic Shopping Britannic Warehouse 142 Sandpits
Birmingham
B1 3RJ

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Atlantic Shopping 5 star review on 6th February 2024

Atlantic Shopping 5 star review on 6th February 2024

Atlantic Shopping 5 star review on 6th February 2024

Atlantic Shopping 5 star review on 1st February 2023

Atlantic Shopping 5 star review on 29th November 2022

Atlantic Shopping 5 star review on 3rd October 2022

Atlantic Shopping 5 star review on 29th June 2022

40

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor quality and customer service. Most of our bar stools had small rips and showing wear and tear within 6 mmonths. Avoid.”

Posted 1 year ago

“Customer service absolutely atrocious. Bought two bar stools and one has started to split after a couple of weeks.. They were not interested in solving my problem and ignored my emails. Customers be aware before you purchase from this company.”

Posted 1 year ago

“Faulty chairs, Bad service! Absolutely shocking, we have only had these chairs 2 months and have had light use, buttons are coming off and the fabric away from the chair where the buttons keep the fabric pushed in. 6 chairs and 3 are already faulty. Customer service said they would only replace the one. Not good enough, so now we are getting in touch with trading standards and leaving reviews here, trustpilot and anywhere so people don’t get ripped off with really poor quality chairs. We will Ask for a full refund on all chairs, or a complete replacement off different style of chairs! Hopefully trading standards will investigate this lack off responsibility to take the chairs back and replace as they are faulty! Look shocking!”

Atlantic Shopping 1 star review on 17th February 2022

Atlantic Shopping 1 star review on 17th February 2022

Atlantic Shopping 1 star review on 17th February 2022

Atlantic Shopping 1 star review on 17th February 2022

Atlantic Shopping 1 star review on 17th February 2022

Posted 2 years ago

“I asked for a swatch to ensure the colour match of the stools I was ordering was good. I was told swatches aren't available, but assured that the colour displayed on the website was an accurate reflection. This is a blatant disregard for actual facts. The online image shows light grey, the actual chairs are a taupe-grey. As I no longer have the original packaging (but was happy to buy/take replacements and re-package the mis-sold ones in these boxes) Atlantic Shopping are unwilling to help, despite my purchase being directly based by the information provided by them. Clearly there is something amiss, perhaps the staff are trained to say anything to get an order? I would strongly recommend any potential buyers look elsewhere as they have no morals when it comes to rectifying the mis-representation by one of their team”

Atlantic Shopping 1 star review on 22nd November 2021

Posted 2 years ago

“I purchased 4 dining chairs. They arrived in two separate boxes. I opened the first box and put together one chair. It was very poor quality and the wooden legs were damaged. The other chair was the same. I didn’t open the other box as I needed four. I returned the chairs for a refund. A few days later I noticed that the refund was for less than I paid.After complaining I was told that they had deducted return costs for the unopened box as it was not damaged. Luckily I spotted it or they would have got away with it. They really expected me to keep two awful chairs when the other two were faulty ! After a complaint I received the extra £10 back. I wonder how many people have not realised and ended up losing out. I would not use this company again as they appear to be dishonest.”

Posted 2 years ago

“Appalling rubbish goods that are substandard I ordered 4 x chairs that arrived absolutely battered. Definitely been out to another customer even though the call handler denied it. Sent them straight back. Received a refund today minus the postage - £20. When I contacted them again Atlantic said upon examination the chairs are not damaged that's the finish of the product and once its assembled you wouldn't see all the shoddy workmanship. No but I would know it was there!! In my opinion stay well clear of the company and its cheap jack goods. Oh and by the way I have plenty of photos to back my claim up.”

Posted 2 years ago

“These guys do not upload a review in their website if it's less than 5 stars. I left one review with 4 stars one month ago and still not been uploaded.”

Posted 3 years ago

“We ordered 2no stools from Atlantic Shopping and they arrived both scratched and the backs of the chairs are different colours!!! Customer service awful!! If I could put zero star rating I would!!!”

Atlantic Shopping 1 star review on 16th January 2021

Posted 3 years ago

“Brought stools delivery time was 6 weeks.... 4 stools arived .... now i decided to order x2 more ordered and paid.... she get monday and then get an email saying expected delivery 5 june 2021....... anyone else had this”

Posted 3 years ago

“In 2010 i bought 8 chairs costing over £1000 when they arrived the quality for price was poor so asked to return Told I had to pay per chair to return which worked out a lot so kept the chairs. Since I’ve now found out the fabric water stains and can’t be cleaned I’ve had 5 professional cleaning companies All say the fabric should but if been used and if so warnings not to get water on in devastated I can’t afford to replace these chairs. I’ve called to see if anything can be done but no hemp was offered.”

Posted 3 years ago

“Bought three Polaris kitchen stools. Absolute rubbish ! the hydraulic stems have failed leaving a black carbon type of blackness on the tiles and the fake plastic leather has cracked and peeled. Chinese rubbish.”

Atlantic Shopping 1 star review on 12th June 2020

Atlantic Shopping 1 star review on 12th June 2020

Atlantic Shopping 1 star review on 12th June 2020

Posted 3 years ago

“Poor quality the stool has not been finished there are several missing studs and the filling is visible. How do this stool get to the customer in this state?? Even worse was the customer service who refuse to replace on Saturday service unless I pay extra..hmmmm”

Posted 4 years ago

“Ontario bar stools. Bought four three months ago and the quality of the stools are very poor, you can see the wood under the leather as there is not enough padding on the armrests. Contacted Atlantic and said all four stools now have cuts on the end of the armrests but just kept saying they we had damaged them. I put a review on their website to highlight the issues of these stools but it has not been published ,very concerning for buyers reading only good reviews and no bad reviews . I will be taking this further”

Posted 4 years ago

“DO NOT BUY FROM THIS COMPANY! I would not give this company a one star but I had to chose one to enable me to write a review. The stools I ordered after less than 7 months exposed a bent over nail at the bottom of the leg and has damaged my brand new floor. The scratches have ruined a brand new floor. The company have said that because this did not happen straight away, it is not their concern. The shoddy workmanship is not enough for them to admit that they are to blame for my floor and say that they cannot do anything more than send out a new pair of legs. I am devastated and will never buy from this company again.”

Posted 4 years ago

“The quality of the Zizi stools was dreadful. Poor weld, scratched and dented. They then charged me £20 for returning them which I am currently disputing. EVERY stool was very poorly finished and had faults. Appalling quality.”

Posted 4 years ago

“Avoid this Co. Placed an order for two different fabric stools so that we could decide which fabric we wanted for a further order of another four stools. I then received an email requesting I call them. I promptly called Atlantic Shopping & was informed they did not want my order becuase at least one of the stools would be returned. How else can one decide which fabric stool is preferred? Business must be good!!!! My money has been refunded. Never ever again............waste of time!”

Posted 4 years ago

“Ordered 6 dinning chairs Very bed fitting like a toy. Very polite staff ,however Extremely unhelpful with no common sense ,Received chairs With damaged floor protector and few of the floor protector started falling off after few days, making chairs un steady. My 12 years daughter has fallen of as a result. Issue could have resolved by apologising and sending floor protectors . Did not gave any complaints procedure keep on insisting that it will be on the note.”

Posted 4 years ago

“I order 2 chairs and paid the order went through and then I had a phone call to say they were out of stock with no apology or explanation. They are still showing online as being in stock and also available on Amazon. Very stroppy phone call asking if I wanted a refund!”

Posted 5 years ago

“Bar stools very elegant and I was happy to pay almost £100 each for them, however after using the stools I noticed white marks on wooden back rest, the stools are rarely used and I only had them for 6 months when I noticed the marks had appeared. After contacting the company to inform them of the white marks on the wood and to have the stools replaced or refunded as they have 1 year guarantee, I was informed the year guarantee only covers the stool mechanism! I will not be using this company again as customer service is very poor. I could not find any information in the stools literature stating only parts of the unit is covered by the guarantee. Very dissatisfied and disappointed with customer service.”

Posted 5 years ago

“Ordered 4 Ascot chairs one broke and i fell on the floor, injuring my arm..... 2 others are flexing ......I am a size 10 and weigh 10 stone so was surprised that the chair couldn't take my size...... 2 other chairs are now flexing and i'm frighted to sit on them now..... I have only had these chairs for less than 2 months so they have hardly been used......Extremely poor quality.....robotic customer service and the 'manager' refused to give me my money back instead insisting they never have issues with their products....this review site clearly shows the company is throwing out unsafe poor quality products......”

Posted 5 years ago

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Atlantic Shopping is rated 4.6 based on 620 reviews