“I received the wrong size. No return label inside package. I was also charged twice two different amounts. I have contacted my credit card and told them to not honor it. I have sent package back. Poor customer service.”
“DO NOT PURCHASE ANYTHING FROM THESE PEOPLE! They are thieves. They take your money, send you the wrong or damaged merchandise then they disappear! i have tried to contact them via email and no response. When i finally found their contact information by phone, they listed the number incorrectly so you get this sweet lady who has to deal with people wanting to reach the vendor!”
“Cannot get instructions or a mailing label for returning two dresses that do not work for me. Very frustrating. Have asked for return instructions/mailing label a number of times. No response. Do not recommend.”
“My returned dress was received at your return center on 3/2/22 and as of today 3/31/22 I have not received a refund. This is my second request for assistance with this as your telephone number is not working either.”
“Still haven’t seen my refund and now they refuse to answer my emails. Do Not Order From Them! I used the shipping label they sent and sent it weeks ago. No response. Worst customer service ever! They were the ones who sent wrong size dress.”
“Returns aren’t easy. I requested a return label via email. One is not included in the shipment. It’s been over a month since I have returned two dresses. Still no refund to date. I again contacted their customer service, but no answer yet.”
“I love this dress, which is my first purchase from Audrey Whitmore. The fit is great - I'm petite and curvy; it fits wonderfully and is extremely flattering. I also took it on a trip for Thanksgiving, and the fabric is fantastic for wearing right out of the suitcase with no fuss!”
“I have not received my refund. I've emailed dozens of times and keep getting the same "This is not during our business hours" This has been an awful experience”
“Terrible service and experience. I initiated a return on January 6th and used the USPS label they provided. The return was tracking through USPS until January 22 at which it stopped and apparently USPS has lost the item because tracking shows no updates since January 22 and that it is waiting at a USPS facility. I reached out to Audrey Whitmore asking for advice on how to proceed since the item was lost in transit by USPS. Rep Amanda said they experience this with USPS sometimes and to give it another week. A week later still no progress from USPS so I reached back out to Amanda. She responded on February 3rd that she reached out to USPS and should receive a response within 48 hours. Amanda and all Audrey Whitmore representatives have since gone silent and disappeared, despite my three reach outs after the 48 hour waiting period. Because no one will respond, I'm pursuing other methods to communicate. This is a terrible company to do business with and I do not recommend it to anyone.”
“Asked for customer service in three emails . Have a defective dresss . Emailed them one said they would replace it another rep said they would not . Apparently they don’t stand behind their products . Very frustrating three emails sent asking for a phone number all requests ignored. Don’t buy here .”
“This is hands down the best dress I have ever bought. It is unbelievably flattering and so comfortable. I hesitated to order it because it is a little pricey, but after trying it on I am planning to order several more. It is amazing.”
“I have to say I hesitated, a lot, before buying this dress, sight-unseen and spandex no less. However I am over the moon with the its fit, look, and weight. It doesn't cling to my body but falls gracefully in natural looking lines (I'm 150 lbs and bought a medium). The hem reaches mid knee (I'm 5'4"), and the weight of the dress is perfect to keep the lines looking great. I'm now the ecstatic owner of the perfect "little black dress".”
“I love the printed fabric of the two dresses I ordered. (One, a faux wraparound, I am sending back--it is more of an empire waist dress with a tie in back, not at all the silhouette I expected). They both hit just at the knee, which is an unusual length.”
“I will return the two dresses that I bought. One looked and fit more like a nightgown than a professional dress. The other dress had a misaligned band of fabric sewn along the bottom other dress.”
