Augustine Tours Reviews

Name: Augustine Tours
Address: Heidkamp 26, Lüneburg, Lower Saxony
Rating: 4.93

4.9 Rating 103 Reviews

100 %

of reviewers recommend Augustine Tours

4.9

Based on 103 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

+4915786970918

Email:

info@augusinetours.com

Location:

Heidkamp 26,
Lüneburg
Lower Saxony
21335

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Augustine Tours 5 star review on 14th October 2021

Camelia

Augustine Tours 5 star review on 19th February 2020

Fajar

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We did a 15 day trip to Uganda, Rwanda and Burundi with Augustine Tours. The itinerary was excellent, the hotels well thought out with choices and the trip moved very smoothly. We had the same driver, Eugene, for the 12 days in Uganda and Rwanda. He really made the trip because he was so courteous, and looked after the little things. Like he cleaned the car (which was in great shape and had A/C) every night! We set a plan each evening for the next day and he was always ready early. Travel in those countries is not easy but he was great at finding restaurants and bathrooms that were clean, and he was good at suggesting changes to the itinerary if we were short on time. Augustin was great at answering questions and staying in touch before and during the trip. If I did it over again I would cut one day from Burundi because that country does not have good museums that we saw and the best thing were the Gishora Drum sanctuary. We had a different driver in Burundi but same car and we did not connect as well but he also did a good job. I would certainly recommend Augustine Tours for those Uganda, Rwanda and Burundi. I looked at several options but his itinerary and cost was much better. We also book a week in Tanzania with them but they outsourced it to another Safari company BMS Safari. That part did not work out and I wish Augustine Tours would have told me they were outsourcing it and I would have selected another tour operator. During the difficulties in Tanzania which related to a bad vehicle and driver/ guide that did not speak English, Augustin followed up with me via email and contacted the safari company ( unfortunately no positive outcome resulted) but he assured me he will find another vendor for Tanzania. So my rating would have been 5 star for the first 2 weeks but 1 star for the last week.”

Helpful Report

Posted 4 years ago

Dear Carol, many thanks for reviewing our services. I have to agree on the fact that the Tanzania part did not work out to keep delivering a pleasant service like the one you had in Uganda, Rwanda, and Burundi with your prior 15 days of your east African tour. I truly apologize for that. It is our big concern as a company when such an incident occurs as it doesn’t at all reflects our philosophy and mission: authentic and unique travel experiences benefiting visitors and local employment. Indeed, we have learned much from the incident, and necessary measures have been taken to avoid anything similar that could happen again in the future. Once again, thanks for having chosen and recommending our services. Augustin Ndikuriyo

Posted 4 years ago

“I took a day tour in Bujumbura, Burundi, with Augustine in August: a place well off the usual tourist trail. I had a terrific time with my well-informed guide and driver, both of whom spoke good English, seeing the city, taking a trip on the river to get up close to hippos and birds, and seeing the fishing village on Lake Tanganyika. Amazing!”

Augustine Tours 4 star review on 13th September 2019

Helpful Report

Posted 4 years ago

Dear Keith, many thanks for reviewing our services and sharing your Bujumbura tour photos. We look forward to welcoming on our other tours in the future. Thanks again for having used Augustine Tours.

Posted 4 years ago

“A very reliable tour company that you can absolutely trust”

Helpful Report

(Kigali) - Posted 4 years ago

Hi Wolfgang, we were happy to take you around on Rwanda and Burundi tours. Many thanks for the recommendation/ Vielen Dank für die Empfehlung!

Posted 4 years ago

Augustine Tours is rated 4.9 based on 103 reviews