Australia The Gift Reviews

Name: Australia The Gift
Address: 52a, Bishop Street, Kelvin Grove, Queensland
Rating: 4.68

4.7 Rating 599 Reviews

93 %

of reviewers recommend Australia The Gift

4.7

Based on 599 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Australia The Gift 5 star review on 4th March 2024

35 James Street Barraba NSW 2347

Australia The Gift 5 star review on 21st January 2023

Leanne Duckett

Australia The Gift 5 star review on 3rd June 2022

Colin Weavers

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They were out of stock so I got a refund”

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Posted 2 months ago

“It was a gift to relative in Finland, so didn’t see it. It got stuck in customs who contacted the receipient about its value instead of me the buyer or you the sender!……not happy.”

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Posted 6 months ago

“The size of the towel was significantly less that this web site stated. Return my towel got a refund.”

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Posted 9 months ago

“First Time Buyer. So disappointed.”

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Posted 2 years ago

“The items I received were great and exactly what I asked for thanks ! But I was extremely disappointed that I had an additional letter asking for a customs charge of £37.90 from HM revenue and customs before they were willing to clear the item through uk customs and deliver it , if unable to pay the result would be to return the items to sender , so I had to pay. I was not happy about this additional cost which I was not made aware off. Apart from that I completely satisfied with my order ”

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Posted 3 years ago

Hi Richard, thank you for getting in touch. We’re sorry to hear you are not happy with the customs charge. Unfortunately these customs charges are normal for importing items. Most countries will charge a certain level of import duties based on the value of the goods, however the UK has especially strict rules and low thresholds for the value of goods, meaning less expensive items can still require VAT and customs duties.. These taxes and duties are in addition to the shipping costs and are usually paid by the recipient in the country where the goods are being delivered. As detailed in our Shipping Policy “As the customer, you are responsible for checking customs and duty tax restrictions for the country you are sending your order to. Australia the Gift is not liable for any import duties, taxes, penalties, delays or confiscation you may incur as part your country’s legislation.” Accept my sincere apologies for the inconvenience caused to you. Kind regards, Ade

Posted 3 years ago

“I still haven't received my package (April 10) ?!”

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Posted 3 years ago

Hi Nicolas, Thank you for taking the time to leave your review. We're very sorry to hear that your order has not yet arrived. I have looked into your order and can see that it is still showing as on it's way on the Australia Post website. These delays are due to the limited air travel available during the outbreak of COVID-19. I have raised a case with Australia Post for them to provide an update as to where the parcel is and how much longer it will take to arrive. Once we have heard back from Australia Post a member of our online team will be in touch with you. If you have any further questions or concerns, please get in touch with us via email on help@atgretail.com.au Kind regards, Nicholas

Posted 3 years ago

“The gift hasn’t arrived. I ordered two weeks before the birthday and it hasn’t left the sender yet according to The tracking from Australia Post. Not sure why you are asking for feedback when the parcel has been sitting at a post office in Sydney. Needed to be in WA”

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Posted 3 years ago

Hi Trina, Thank you for taking the time to leave a review. I have checked the tracking details for your order and can confirm that it was last scanned in Sydney. Australia Post are experiencing delays across their network due to COVID-19 and unfortunately these delays are out of our control. On checking their system I can see that your order has an expected delivery date of 22 - 24 April however Australia Post have a notice on their website explaining that your order may arrive 3 business days after the 24th April. Please get in touch with our online team at online@atgretail.com.au and we can investigate this further with you via email. Thank you for your patience and apologies for the delay. Kind regards, Nicholas

Posted 3 years ago

“I still have not received my delivery”

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Posted 4 years ago

Hi Nuala, Thank you for taking the time to leave a reply. I'm sorry to hear that your order has not yet arrived. I have just checked the Australia Post tracking website and it is showing that your order should be delivered today. Unfortunately due to COVID 19, there are a number of restrictions in place which can slow down the delivery times. If you have still no received your order in the next few days please email us at help@atgretail.com.au and we can investigate this further for you. Thank you for your patience and understanding during this challenging time. Kind regards, Nicholas

Posted 4 years ago

“Our post is being redirected to the Brooklyn Park post office At the moment because of security breach unfortunately the first parcel turned up and was left on the front porch and the second little parcel was shoved into our letterbox through the slot and was damaged.”

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Posted 4 years ago

Hi Frank, Thank you for taking the time to leave your review. I have checked your order and can see that the shipping address that you entered on your order was for a home address, not a post office. After checking Australia Post's system I can see that you requested the item to not be safe dropped at your address and therefore it was directed to your local post office. Australia Post have been making a number of changes to their services in light of the recent COVID-19 virus and therefore some delivery methods and times have been affected. We're sorry that your items were left in that manner, however this is unfortunately out of our control as we do not physically deliver the items for our customers. If you have any further questions or comments regarding your order please let us know at help@atgretail.com.au. Thanks again for shopping with Australia the Gift and have a great day. Kind regards, Nicholas

Posted 4 years ago

“i have placed the order on the 23rd Jan and purchased express delivery. The item was received on the 3rd February which is way longer than expected.”

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Posted 4 years ago

Hi Katarzyna, thank you for taking the time to leave your review. We're very sorry to hear that you were disappointed with the time taken for your order to arrive. I have checked our system and can see that you purchased one of our Tankstream t-shirts which we order from one of our suppliers. We always try and obtain these t-shirts as soon as possible, however as we only place two orders per week with this supplier, it can take 1-3 business days for us to receive the stock. This is why we have detailed on the product pages for these items that customers should be aware that their order may take an additional 1-3 business days to arrive on top of the delivery estimates. In addition to this, your order was also placed before the Australia Day public holiday here in Queensland which would have also increased the delivery times. We really appreciate your feedback and we would like to highlight that we are working on updating our online store to allow customers more transparency on the estimated delivery times for their orders. If you have any further questions or comments, please let us know by emailing help@atgretail.com.au Kind regards Nicholas

Posted 4 years ago

“too small”

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Posted 4 years ago

Hi there, Thank you for taking the time to leave a review. Would you be happy to provide more information as to what was too small? I have checked our system for your order and can see that you purchased one Aboriginal Boomerang With Stand - 10 inches. This product does come in a 14 inch style which is available on our website. If you would like to provide more information or would like to arrange an exchange please get in touch with our team at online@atgretail.com.au Kind regards, Nicholas

Posted 4 years ago

“i made 2 orders with you all to be sent overseas, one of the items purchased was clearly not quality checked as it had two holes in shirt which you supplied a refund. Still does not fix the damaged xmas present and the disappointed receiver. The second item i purchased which was to replace the first damaged goods as of yet has not even arrived at destination, so am far from impressed with your quality checks and who you forward your freight with. I do not think i would recommend you for any overseas deliveries.”

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Posted 4 years ago

Hi Lenard, Thank you for taking the time to leave a review. Once again please accept my apologies for the disappointment with these orders. Thank you again for bringing this to our attention. Since we have received your feedback regarding the damaged shirts we have introduced new measures of quality checking all items before packing to ensure this is avoided in the future. I have also just checked the tracking system regarding your second order and can see that there is a delay on the delivery of the item within the Philippines. I will raise a case with Australia Post now to investigate further and provide an update and a ETA on the parcel. Once I have received a reply from Australia Post I will send through an email update. Kind regards, Nicholas

Posted 4 years ago

Australia The Gift is rated 4.7 based on 599 reviews