Australia The Gift Reviews

Name: Australia The Gift
Address: 52a, Bishop Street, Kelvin Grove, Queensland
Rating: 4.69

4.7 Rating 600 Reviews

93 %

of reviewers recommend Australia The Gift

4.7

Based on 600 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Australia The Gift 5 star review on 4th March 2024

35 James Street Barraba NSW 2347

Australia The Gift 5 star review on 21st January 2023

Leanne Duckett

Australia The Gift 5 star review on 3rd June 2022

Colin Weavers

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yep was what I expected”

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Posted 6 months ago

“Very small item for the amount paid + shipping, quality is OK .. Take of 25 dollars and I think thats more reasonable.”

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Posted 10 months ago

“I already sent an email to you guys. The gift never arrived at my place.”

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Posted 1 year ago

“I wasn’t impressed with these gifts as some of them looked funny. The eye on one of the toys was significantly out of place which made it look more scary that cute/ friendly”

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Posted 1 year ago

“It’s not firm enough & just falls down… Disappointing especially at the price I paid.”

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Posted 1 year ago

“Got my order expect the Swan towel otherwise happy with my order”

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Posted 2 years ago

“Sorry could not really give a proper review due to item getting lost in delivery. I have bought a new one.”

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Posted 3 years ago

Hi Tammie, Thank you for leaving your review on Australia the Gift. We're sorry to hear that you did not receive your order. I have checked the system and can see that your order was been dispatched on Dec 3 with the tracking number 3349K0015392. Unfortunately according to Australia post after checking the tracking, I can now confirm that your order was missing in transit as you rightly mentioned. As a gesture of goodwill, we are happy to issue a full refund for your order later today. This refund should show on in your account in the next 3-5 business days. Accept our sincere apologies for the disappointment. Hopefully we will see you again in the future for a better experience. If you have any further questions please let me know and I will be happy to help. Kind regards Online team

Posted 3 years ago

“Still no delivery. Strange. I am still waiting.”

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Posted 3 years ago

Hi Henryk, thank you for getting in touch. We're sorry to hear that you are yet to receive your parcel. I have checked our tracking system and can see that your order as at this morning have arrived the USA and with the Post Office at 1:56 pm on August 27, 2020 in DEERFIELD, IL 60015. Please check the tracking number in few days with USPS Post for updates, Hopefully it shouldn't be too much longer until it arrives. If you have any further questions please let me know via email (online@atgretail.com.au) and I will be happy to assist you further. Kind regards Ade

Posted 3 years ago

“I got an email asking for a review and I wish I could give one but it's been 3 weeks and my post is still being "processed by air carrier". It's the 10th time the tracking says it's been processed. Maybe someday I'll be able to review the actual product itself.”

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Posted 3 years ago

Hi there, thank you for leaving us a review. We're sorry to hear that you are yet to receive your parcel. I have checked our system and can see that your order was dispatched on 07th August. When I checked the tracking here, I can see that your order has enroute already to USA. Our international shipping time estimates are based off of Australia Post’s own guidelines and thus gives an indication of how long it will take for a parcel to arrive once it has been dispatched. In the case of your parcel due to the global pandemic, the estimated delivery date is Weds 04th Sept 2020. We sincerely apologise for this delay. We pride ourselves in dispatching our customer orders as soon as possible, but in this instance this delay is out of our control. If you have any further questions please let me know and I will be happy to assist you further. Kind regards Ade

Posted 3 years ago

“My purchase was a gift for a relative in the UK. I paid a delivery fee of approx $42 only to find out that my uncle had to pay a £28 (UK pounds) delivery and handling fee and VAT. Otherwise everything was fine. It’s not good to hear that your gift cost someone money - almost the value of the gift itself.”

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Posted 3 years ago

Hi Fiona, Thank you for letting us know you received your order. We sincerely apologise that your relative had to pay the custom duty on your order. I can understand your frustration, however the UK Government imposes these customs charges on all items entering the country and has one of the lowest order value thresholds meaning that most orders entering the UK will incur charges. Unfortunately there is no way for us to pre-pay these charges for our customers via Australia Post, this is why we have made a note on our FAQ and Shipping Policy for customers to check the details when sending items internationally. These customs charges are normal for importing items. Most countries will charge a certain level of import duties based on the value of the goods, however the UK has especially strict rules and low thresholds for the value of goods, meaning less expensive items can still require VAT and customs duties. Accept my sincere apologies for the inconvenience caused to you and if you require any further assistance please let me know by sending an email to online@australiathegift.com.au and I will be happy to help. Kind regards Ade

Posted 3 years ago

“Far too long for delivery”

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Posted 3 years ago

Hi Marion, Thank you for taking out time to leave your feedback. We sincerely apologise for this delay. We pride ourselves in dispatching our customer orders as soon as possible, but in this instance this delay is out of our control. We look forward to serving you again in the future. Thanks again for shopping with Australia the Gift and have a great day!

Posted 3 years ago

“Not received yet. Cannot track delivery.”

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Posted 3 years ago

Hi Ronald, Thank you for getting in touch. We’re sorry to hear that you are yet to receive your items. I have checked the system and can see that we dispatched your parcel on 09 July 2020 with tracking number CH112895777AU and has enroute via air to Canada. Unfortunately, due to the severe delays caused by the COVID-19 virus, standard parcels are taking longer than usual to arrive. These delays are changing frequently and therefore as soon as I have an update from Australia Post I will let you know via the email on your order. Apologies for any inconveniences caused. Hopefully it shouldn't be too much longer until it arrives. Kind regards, Ade

Posted 3 years ago

“The gifts arrived in good order but took weeks longer than I anticipated. Not sure if this was due to Covid-19 issues, and postal backlog?? The Senders note was also missing, So the family had no idea who sent the gift. Apart from the above, everything arrived as ordered. (Joey backpack very cute!).”

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Posted 3 years ago

Hi Brendon, thank you for your order and for taking the time to leave a review. Unfortunately due to the COVID 19 virus, we did experience longer than usual delivery time frames as numerous delivery networks were affected. I checked your order and I was unable to see a senders note? We do offer all customers the opportunity to add a handwritten note in their order if they include the details in the "Notes" section of the checkout. I'm very glad to hear that everything arrived safe and sound and look forward to serving you again in the future. Kind regards Nicholas

Posted 3 years ago

“I purchased T-shirts for kids on two orders I have done and your sizing is not really good. I got a size 10 be lucky if it fits a 6 year old”

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Posted 3 years ago

Hi Roxanne, Thank you for taking the time to leave a review. We're sorry to hear that the t-shirts are smaller than required. All our t-shirts have a size chart detailing the approximate size of the garment for your reference. If you wish to arrange an exchange please email our team at online@atgretail.com.au and we will be happy to assist you. Kind regards Nicholas

Posted 3 years ago

“still waiting for it”

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Posted 3 years ago

“i’ve been waiting for a long time for my item it seems stuck in Brisbane for two weeks When can I get it”

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Posted 3 years ago

“Thought the shipping was expensive”

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Posted 4 years ago

“I have not received the order yet. I’ll review when I receive it.”

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Posted 4 years ago

Hi Ronald Thank you for taking the time to leave your review. I have checked our system and can see that you placed your order on Friday 21 Feb 2020 and your order was dispatched on the following Monday 24 Feb 2020. As per our shipping guidelines, standard shipping to the USA takes 5-9 business days. Currently it has only been 7 business days since we dispatched your order. If you have still not received your order in the next 3 business days, please send our team an email on help@atgretail.com.au and we will be happy to assist you further. I would also invite you to revisit your review once you have received your items. Thanks again for shopping with Australia the Gift and have a great day. Kind regards Nicholas

Posted 4 years ago

Australia The Gift is rated 4.7 based on 600 reviews