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Auto National Reviews

4.8 Rating 10,624 Reviews
97 %
of reviewers recommend Auto National
Company Reviews Questions Metrics
4.8
Based on 10,624 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Auto National Reviews
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Phone:

0330 123 5956

Email:

contact@autonational.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Mr Phillip Biss
Verified Buyer
“Been a member since well back in the old CSMA times and never had reason to be rescued, then my renewal as at 1/8/19 became due. My diction at the time was much below par, because of the effects of oral surgery and 6 weeks of radiotherapy, so I had to delay action to renew. Eventually, I phoned in on 19/8/19 and explained my problem - she immediately and with super care took me through setting up a new policy and it was all done and dusted in about 15 minutes. THREE CHEERS FOR NITA! Many thanks.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“the query I had with regards to the renewal premium was sosrted out with no hassle”
Helpful Report
Posted 7 years ago
Mr Alex Tetlaw
Verified Buyer
“Renewed over the phone this time with Melissa, first class professional service given, never had to use the service for Recovery yet, but it's there just in case, & cheaper than the "big" boys for the same recovery service.”
Helpful Report
Posted 7 years ago
Mr George Britt
Verified Buyer
“1. could not renew online 2.could not understand half of what was said (like speaking to someone under water. 3.your records had me down for two vehicles when for the last few years it has only been one in fact . 4. not the best of service this year.”
Helpful Report
Posted 7 years ago
Mr John Theaker
Verified Buyer
“5***** service”
Helpful Report
Posted 7 years ago
Mr Kevin Carr
Verified Buyer
“Smooth renewal”
Helpful Report
Posted 7 years ago
Mr Asad Mahmood
Verified Buyer
“Further to my previous review I was lucky enough to talk to Lauren who looked into my issues and explained everything very thoroughly. As a result I am now with my cover and the price I paid for it and with the professional way Lauren handled my case.”
Helpful Report
Posted 7 years ago
Mrs Marian Rose
Verified Buyer
“Always helpful on the phone and at roadside”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Excellent value and service so I renewed yet again. Choosing to ring into renew, Tina in the call-centre was great to deal with. Paul.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I've been with national for a number of years and found them to be very efficient and reliable”
Helpful Report
Posted 7 years ago
Mr Anthony Budgen
Verified Buyer
“Have not received the new policy document yet”
Helpful Report
Posted 7 years ago
Mrs Jackie Maskell
Verified Buyer
“I have always found Auto National very helpful”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Only had to use auto national once for a homestart. The mechanic arrived quickly and got my car going.”
Helpful Report
Posted 7 years ago
Mrs Muriel Tansey
Verified Buyer
“Very helpful and spoke very clearly.”
Helpful Report
Posted 7 years ago
Mr Gordon Stokes
Verified Buyer
“Very good service from Alfie on renewing my policy - Thanks”
Helpful Report
Posted 7 years ago
Mr John Williams
Verified Buyer
“They where very good and helpfully on the telephone”
Helpful Report
Posted 7 years ago
Mrs Fiona Little
Verified Buyer
“Customer service were very helpful - sorted out my policy as I had bought the wrong one online yesterday and all done and emailed through as promised - very quick service from Samuel”
Helpful Report
Posted 7 years ago
Mr P Kitchingman
Verified Buyer
“The document No is confusing. I couldn't apply online as the number had too many digits, l was told not to use the first two digits. This should be made clear on the schedule.”
Helpful Report
Posted 7 years ago
Mrs Pamela Y Murray
Verified Buyer
“Renewed my Policy today, spoke to a very pleasant lady named Nita who explained everything to me. I have been a customer with Auto National for many years and have always had good service.”
Helpful Report
Posted 7 years ago
Mr Mark Gale
Verified Buyer
“I had hoped to add a second vehicle onto my policy (with the standard 50% discount for a second vehicle). It turns out that this is not possible, but it was not properly explained to me and I ended up overpaying. Although, grudgingly, a reasonably acceptable solution was provided, the advisers' attitudes betrayed a somewhat belligerent, 'like it or lump it' approach, which would be well worth reflecting upon.”
Helpful Report
Posted 7 years ago
Auto National is rated 4.8 based on 10,624 reviews
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